QNAP RMA/DOA Request Form

Instructions on how to fill out QNAP RMA/DOA Request Form:

1. Please utilize the Procedures on Appendix to verify the problem for specified
models. After finishing verification, please apply a RMA/DOA No. from QNAP.
2. Up to 20 items can be put in one RMA/DOA sheet in one request.
3. Please list the model / serial number of the whole system. Model / serial number for
components are not accepted.
4. Please fill out the form in English and particularly make sure the product serial
number is correct.
 Please write down the problem code and failure description carefully, it will helpful
for finding out the root cause.

 Please backup all data before you sent the goods, we are not responsible for your
data loss or damage.

Put the RMA/DOA Request Form and RMA/DOA Carton Label as following:
NOTE: Every RMA/DOA No. is valid for two weeks from the date of issuing
1. Please put the RMA/DOA form that contains RMA/DOA number inside the box, and also
paste the RMA /DOA Carton Label (sent by QNAP with RMA/DOA number) on the external
carton box.
2. List the value of the product on the invoice as zero (or a very low value,
say $5). Otherwise, additional charges will be levied by customs (which will be borne by
the sender). We suggest that you write “Goods with no commercial value, returned for
repair” on the shipment invoice.
 QNAP Products RMA/DOA Request

*Company:
*Contact Person:
*E-mail:
*Tel.:
*Ticket No
*Address (include country/area
code):
QNAP is not responsible for any transit damage; kindly dispatch your
Remarks* goods with good packing.
Date requested:

Serial No Model Problem Description Problem Return Parts Remark

Code Code

Total Quantity:

Problem Code NOTE: Please follow the procedures on Appendix to fill in the problem code
P1:Can Not Power On P2:U-BOOT/BIOS Boot Fail P3: Firmware on Flash/DOM failure P4: Network Failure

P5: Drive Bay Failure P6: Fail to initialization P7: Other Failure. Please include the failed component or symptom

Return Parts code

R1: Complete unit with full R2: Complete unit only R3: Complete unit with HDDs R4: Main board only

package

R5: Power supply only R6:Power Adapter only R7:Backplane only R8: Other, check remark

Extremely Important:
1. RMA/DOA No. will not be issued if this request form is incomplete.
2. Don’t return the complete unit back to us if it is only a problem on specified part.  For example, if the
problem is on the motherboard, just return the motherboard back to us.  And if the problem is on
the power adapter, just return it.
3. Please complete this form (except RMA/DOA No.), and send back by email to QNAP Technical Support
in order to receive an RMA/DOA number.
Appendix: QNAP Products Problem Code and Checking Guide
Applied Models: QNAP NAS and NVR products
Please follow below procedures to test the problem code before sending back the device back to QNAP for
RMA/DOA.