Creating a Technical Goodwill Claim

Overview:

Technical goodwill claims are approved on a case-by-case basis for non-warranty or out of warranty repairs where
Volvo Penta has agreed to participate. Products must be less than 60 months from the date of delivery. All Goodwill
claims must be pre-authorized by Volvo Penta Product Support and the Argus case number must be entered in the
“Claim Job Information” Tab.

Basic Information:
• You can log in using Internet Explorer 8, 11, Google Chrome or Firefox.
• You must be able to log on to UCHP.
• You must also have Product Center opened.
• In order to create a claim, refer to the general information section for a checklist of information you will need.
Once you have all of the required information, begin your UCHP claim as shown below.

1. From VPPN, start the UCHP application.

2) From the Claim menu, select, New claim job from the drop down.-The New claim job page opens.

1
 2

3) From the drop down menu, located on the left side of the window, select a claim job type
(Technical Goodwill).
4) Enter four items:
1) Your Repair order number, customer’s last name or a unique identifier.
2) Repair date (use the calendar),
3) Driveline ID,
4) Operating Hours.

5) Click Continue.

5
3

2
 The claim job is created and the tab is displayed. Click the button.

Note: If the claim job is saved at this point, a reference number is assigned. The claim will also
contain errors. As each tab is completed and the claim is saved, the errors will disappear.

Remarks Tab:

1. Enter information in the Complaint, Cause, and Correction fields.

2. When all the information is filled in, click the Save claim job button on the upper right side of your
screen.

Note: It is always possible, even on a released claim, to add text in the comments field under the Remarks
tab. Use this field to communicate with the Volvo Penta Claim Administrator.

Note: Save the claim job after entering information for each tab.

3
Travel Expenses:

If travel expenses have occurred, fill in the needed information under the tab Travel expenses.

A. How many hours of traveling were needed?

B. What was the travel distance?
• Be sure to add the location you were traveling to and from in the Comment section of the Remarks tab.
The preferred method is “your zip code to the destination zip code”.
• Enter Other travel expense if needed. This consists of: Fuel, Tolls, and Parking. These costs must be
supported by documentation and be authorized.

Note: Refer to Volvo Penta’s Policy and Procedures manual to determine if travel is allowed.
Note: A comment (under the Remarks tab) explaining travel expense is mandatory.

Other Cost Tab (Sublet Cost)

If you have to add Other costs, (i.e. boat lift, machine shop). Add this to the Other cost tab.

a) Enter: Quantity, Price, and a Description of the other cost.

4
 1
Attachments:

Note: Supporting documents must be uploaded to the Attachment tab for entries made to the other cost tab.
1. Add the supporting document to the Attachment tab by checking the box expect attachment, then
browse, locate the document then click open. The file will load automatically.
Note: Up to 4 documents can be uploaded. The file size limit is 512 KB per document.
Note: A comment (under the Remarks tab) explaining other costs is mandatory.

Note: Save the claim job after entering information for each tab.

Material Tab:

1. Enter the Part number of the Causal part (the part that caused the repair). Enter the Defect code.

(Click to find a valid code).

2. Select Replaced or Repaired (default value). Replaced if your dealership supplied parts.
3. Add the Prefix (VOP), Part number(s) and Quantity of the material used during the repair.
4. When all the included material has been added, Click “Save claim job”.

Note: If Repaired is selected, nothing can be added as included material.

Note: If replaced is selected, add the parts supplied by your dealership used in the repair. The causal
part may also be listed as a replaced part
Note: Only Volvo Penta parts can be used in UCHP, the part prefix is always VOP in upper case.
Note: If Volvo Penta Technical Support supplies parts, free of charge do not include them on your claim.

5
 Labor tab:
1. Fill in the operation ID(s) (VST Code) for the claim job. VST Codes can be found in Product Center. If
more than one operation is needed, click Add Row.

2. Select the Main operation. The main operation should be the VST that best describes the repair and is
based on the “causal” part number.

 When the Operation ID codes have been added, click “Save claim job”.
 When the claim job is saved the operation ID code description will populate.

Note: A VST Code is 10 digits long and contains dashes “i.e.: “XXXX-XX-XX-XX”
• If you perform the operation more than once, change the quantity and explain on the
remarks tab in Comments.
• If you cannot find the exact VST for the work, or need extra time for the operation, uncheck
the ‘VST’ box to the left of the code and add a VST that is of the same subject area. Enter
the description, enter the quantity as one, and then enter the time it took to complete that
step.
Note:
• Sea trial = 1700-08-00-00, is a PDC / PDI Commissioning code and should not be used on any
other claim type.

• Test after repair = 2100-08-00-05 Engine functionality test after repair, is the correct code.

6
Claim Job Information Tab

• An Argus case is required for this type of claim, select 2-Argus case under Case Number Source
and add the10 digit case number in the Case no box below.

• After clicking the claim job is updated and “Validated OK” if there are no errors.
Review your claim for accuracy before releasing to be processed.

• Press to release the claim job. This is the last step in the claim creation process.

When released, the claim belongs to Volvo Penta and no changes can be made.

7
 • You can print a copy of the claim for your records by clicking on the located on the right side of the
claim header. The header will expand.

The expanded header will display links to:

• View repair history
• View Technical data
• View coverage
• View campaign
• View printable version

The claim can be printed after it has been released for processing.