A

Project Report On
“A study of Operation Management at HCL Infosys system ltd. Noida”
At
(PUNE)

SUBMITED TO
Savitribai Phule Pune University
In Partial Fulfillment of the Requirement for Award of the Degree of
BACHELOR OF BUSINESS ADMINISTRATION

By
Neha Shetty

(FINANCE)
SEAT NO.

Under the Guidance

of

(Prof. Sonali Bhujbhal)

CHANAKYA EDUCATION SOCIETY’S INDIRA

COLLEGE OF COMMERCE & SCIENCE
PUNE - 411033

(2021-2022)

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 DATE

TO WHOMSOEVER IT MAY CONCERN

This is to certify that Ms. NEHA SADANAND SHETTY

Have successfully completed the project work in FINANCE Specialization

entitled,

In partial fulfillment for the award of BBA/BBA IB which is laid down by the Savitribai Phule Pune

University for the academic year 2021 - 2022

Project Guide External Examiner

HOD Principal

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 DECLARATION

I hereby declare that the project titled “A study of operation Management at HCL Infosys
system ltd. Noida” is an

original piece of researchwork carried out by me under the guidance and supervision of Prof.

Sonali Bhujbhal. The information has been collected from genuine & authentic sources. The

work has been submitted in partial fulfillment of the requirement of Bachelor of Business

Administration to Savitribai Phule Pune University.

Place:PUNE Signature:

Date:26/11/2022 Name of the student : Neha Shetty

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 ACKNOWLEDGEMENT

I take this opportunity and privilege to express my gratitude to Honorable Dr. Tarita Shankar

(Founder Secretary & Chief Managing Trustee) & Professor Chetan Wakalkar (Vice – President) and

Chanakya Education Society, Pune, and Dr. Prakash Pandare (Principal), Dr. Janardan Pawar,

(Vice- Principal), Dr. Thomson Varghese (HOD) ICCS. They have been a source of inspiration to me,

and I am indebted to them for initiating me in the field of research.

I am deeply indebted to Faculty Member, Dr. Sonali bhujbal, my research guide at Chanakya

Education Society’s Indira College of Commerce & Science, Pune without whose help completion of

this Project was highly impossible.

I take this opportunity and privilege to articulate my deep sense of gratefulness to the managing

director, and the staff of (Company Name), for their timely help and positive encouragement.

I wish to express a special thanks to all teaching and non-teaching staff members of Indira College of

Commerce & Science, Pune for their continuous support. I would like to acknowledge all my family

members, relatives and friends for their help and encouragement.

Place:

Date:26/11/2022 Name of the Student - Neha Shetty

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 1. INTRODUCTION

HCL

Born in 1976, HCL has a 3-decade rich history of inventions and innovations. In 1978,
HCL developed the first indigenous microcomputer at the same time as Apple and 3
years before IBM's PC. During this period, India was a black box to the world and the
world was a black box to India. This microcomputer virtually gave birth to the Indian
computer industry. The 80's saw HCL developing know-how in many other technologies.
HCL's in- depth knowledge of Unix led to the development of a fine grained multi-
processor Unix in 1988, three years ahead of Sun and HP.

HCL's R&D was spun off as HCL Technologies in 1997 to mark their advent into the
software services arena. During the last eight years, HCL has strengthened its
processes and applied its know-how, developed over 30 years into multiple practices -
semi- conductor, operating systems, automobile, avionics, bio-medical engine HCL's
R&D was spun off as HCL Technologies in 1997 to mark their advent into the software
services arena. During the last eight years, HCL has strengthened its processes and
applied its know-how, developed over 30 years into multiple practices - semi-conductor,
operating systems, automobile, avionics, bio-medical engineering, wireless, telecom
technologies, and many more.

Today, HCL sells more PCs in India than any other brand, runs Northern Ireland's
largest BPO operation, and manages the network for Asia's largest stock exchange
network apart from designing zero visibility landing systems to land the world's most
popular airplane.

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OPERATION MANAGEMENT

Operation management is the activity of tracking Operation against targets

and identifying opportunities for improvement - but not just looking back at past
Operation. The focus of Operation management is the future - what do you need to be
able to do and how can you do things better? Managing Operation is about managing for
results. Operation-based management at any level in the organization should
demonstrate that

 You know what you are aiming for

 You know what you have to do to meet your objectives

 You know how to measure progress towards your objectives

 You can detect Operation problems and remedy them

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2. OBJECTIVES

2.1 Primary Objective

To understand the basic features of Operation management plan or Operation
assessment in HCL and their contribution in the success of HCL Info systems Ltd.
within a short span of previous years.

2.2 Secondary objective

To identify which of the functional aspects/ Parameters are low and which dysfunctional
aspects/ Parameters are high in order to put some suggestion for increasing the
former and reducing the latter in other words to move from dysfunctional to functional
Operation assessment.

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3. IMPORTANCE

The six weeks of summer training at HCL Infosystems Ltd. gave me a complete
exposure to the organizational work life. It was unique opportunity to explore the
realities of India’s leading companies as a researcher and gather knowledge from its
vast repertoire of experience.

It was great learning experience to know the duties performer, responsibilities taken and
the skill regained by the executives of the organization to reform heir jobs effectively and
efficiently. The project not only helps me to enhance my practical knowledge but it also
help me to understand how Operation management work into the organization and how
executives assess their own employee into the organization.

The summer project, also made me realize the worth of an HR manager. I got to know
the importance of employee assessment and communication and interpersonal skill in
getting things done from other. In a net shell, it was a very fulfilling and fruitful period of
my life as a management student.

The Modernizing Government agenda sets challenging new Operation

objectives for organizations, from the delivery of high quality services that meet the
needs of their customers and stakeholders, to doing more within the constraints of
available resources, through to continuous improvement in how the organization itself
operates. Operation management underpins the operations and processes within a
strategic change program framework. Sound practices and targets, which are both
flexible and reactive to change, are needed to achieve Operation improvement.

The effective Operation of your organization depends on the contributions of activities at

all levels - from top management policy development through to efficiently run
operations.

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3. RESEARCH METHODOLOGY
✓ This project requires a detailed understanding of the concept – “Operation
Management”. Therefore, firstly we need to have a clear idea of what is
Operation Management, how it is managed in HCL Info systems, what are the
different ways in which the financing of Operation is done in the company.

✓ The management of Operation Management involves managing inventories,

accounts receivable and payable and cash. Therefore one also needs to have a
sound knowledge about cash management, inventory management and
receivables management.

✓ Then comes the financing of Operation Management requirement, i.e. how the
Operation Management is financed, what are the various sources through which
it is done. And, in the end, suggestions and recommendations on ways for better
management and control of Operation are provided.

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 The way you approach your question will have a profound effect upon the way you
construct your dissertation, so this section discusses the types of research you might
undertake for your dissertation. The use of literature and case studies is considered and
the merits of primary research are debated and advice is given on the use of existing
research data. You may not be fond of statistics, but the potential relevance of a
quantitative approach should be considered and similarly, the idea of qualitative analysis
and conducting your own research may yield valuable data. The possibilities of using
quantitative and qualitative data are also discussed.

What approach should I take - qualitative or quantitative?

Your approach, research design, and research question are all connected. 'Approach'
means something more than the type of data you use – it refers to your overall
orientation to research and the type of claims you will make for your study. Dissertations
can be based on either quantitative or qualitative data, or on a combination of both. How
you choose this may depend on your preferences and abilities, and the suitability of
particular approaches to your topic. You need to be able to justify why you have chosen
to use such data. Quantitative data is particularly useful when you wish to discover how
common particular forms of behaviour such as illegal drug use are for a particular age
group. Qualitative data is particularly useful when you wish to find out why people
engage in such behaviour.
Think about the Research Methods modules you have taken so far. Think about the
different kinds of studies you have read for other modules. There is plenty of scope to
use the approaches and methods that you are most comfortable with. You need
tojustify your approach and methods and to cite appropriate literature to help you do
this.

What if I want to find out about social trends, or the measurable effects of
particular policies?
You will probably want to use large datasets and undertake quantitative data analysis,
and you will be adopting a realist approach to the topic studied. Quantitative
dissertations are

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likely to be nearer to the lower end of the range of approved lengths for the dissertation
(e.g. if the length is to be 5,000-8,000 words, dissertations based on quantitative
analysis are likely to be closer to 5,000 words in length). They will also include tables
and figures giving your important findings. Remember that all tables must be carefully
titled and labelled and that sources of your data must be acknowledged.

What if I want to record people's views on an issue, and give them a 'voice'?
You will probably want to use in-depth qualitative data, and you may wish to adopt a
realist, a phenomenologist, or a constructionist approach to the topic. Qualitative
dissertations will include descriptive material, usually extracts from interviews,
conversations, documents or field notes, and are therefore likely to be nearer to the
upper limit of your word range (e.g. 8,000 words). The types of method suitable for a
dissertation could include content analysis, a small scale ethnographic study, small scale
in-depth qualitative interviewing.

Whether you choose qualitative or quantitative analysis will depend on several things:

 Your preferred philosophical approach (realist, phenomenologist or

constructionist).

 Your skills and abilities with methods of data collection (if needed) and analysis.

 The topic or issue you are interested in.

 How you frame your research question.

Can I combine qualitative and quantitative methods?

There are many ways in which qualitative and quantitative data and analysis can be
combined. Here are two examples.

 You may be interested in doing an analysis that is primarily quantitative, looking

at social trends, or policy implications. However you also want to introduce a
'human touch' by conducting one or several interviews asking what these trends
mean to people or how particular individuals experience events. After doing your

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 quantitative analysis, you should include a chapter or section on the qualitative
data you have collected. In your discussion of findings you can use the
qualitative data to help you understand the patterns in the quantitative analysis.

 You may be interested in doing an evaluative case study of a process or policy.

You will have a particular focus – a 'case' that you are looking at. You will
triangulate methods – i.e. collect data in several different ways, and some of
these data may be quantitative. You will analyse each type of data and describe
this, and then write a discussion that shows how each piece of analysis
contributes to the overall picture of what is going on.

Your supervisor or research methods tutor may be able to give you detailed examples of
these or other ways to combine methods.

Can my dissertation be entirely literature-based?

Yes. If you decide to do a primarily theoretical dissertation, it is almost certain that your
dissertation will be entirely literature-based. This is likely to be the methodology of
theoretical analysis: selection and discussion of theoretical material and descriptive
material, in context, and detailed comparison of theories in terms of their applicability.
You might ask how useful certain concepts or theories are for understanding particular
patterns of behaviour. How useful is the concept of institutional racism? Is objectivity in
the media possible? How useful is subcultural theory for understanding virtual
communities? Here, the focus of attention is not so much to discover something about
the social world, for example virtual communities, as to reach a judgement about the
value of key concepts or theories in understanding that world. How the study is
approached and how contrasting approaches are drawn upon needs to be
stated very clearly. A library-based or theoretical study is not necessarily 'easier' than
an empirical study, indeed, it may well be harder. Remember that theoretical studies, like
data-based studies, need to have their research design spelled out
from the start. But even if your dissertation is more empirically focused, it could
still be entirely

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 literature-based. You might choose to conduct a review of a field of work. What does the
research literature in this field tell us about x? While all dissertations will include a
literature review, it is possible to produce a dissertation that is entirely based on a review
of the literature. If you do this, it is important to review the literature from an explicit
angle and identify some themes to make the review distinctive. You might, for example,
explore empirical debates in your chosen field across different countries or time periods.

What is case study research?

Whilst it is possible for dissertations to be entirely literature-based, the most common
form of dissertation takes the form of a case study. Here the focus of attention is on a
particular community, organisation or set of documents. The attraction of this kind of
dissertation is that it stems from empirical curiosity but is at the same time practical. You
may be interested in a wider question but a case study enables you to focus on a
specific example. A major challenge in case study dissertations is connecting your own
primary research or re-analysis with the broader theoretical themes and empirical
concerns of the existing literature.

What's an empirical study?

Most dissertations demand either primary or secondary research. In other words, you
usually have to analyse data that you have either collected yourself or data that is
already available. The reason for this is that the questions dissertations usually address
take the following form: Is x happening? Is x changing? Why is x happening? Why is x
changing? These questions demand primary or secondary analysis of
data. Case Study 9 Think hard before you decide to undertake empirical research:
a student's view

What is secondary analysis?

Secondary analysis is when you analyse data which was collected by another
researcher. It allows the researcher to explore areas of interest without having to go
through the process of collecting data themselves in the field. The problem with using
fieldwork methods in an undergraduate dissertation, however, is that they are costly in
terms of time

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 (which is relatively scarce in your final year!) and possibly your own financial resources
too. You may choose, therefore, to undertake secondary research, analysing existing data.

Where do I find existing research data?

There are a range of documents that already contain research data that you can

analyse. You may, for example, be interested in exploring whether gender stereotypes in

the media are changing. This might entail content analysis of newspapers, magazines,

video or other media over different time periods. Here you would not be collecting your

own data but instead would be analyzing existing documents.

Collecting you own data - primary research

Quantitative data may also result from non-participant observations or other

measurements (e.g. in an experimental design). Also, sometimes data that are collected

through qualitative processes (participant observation, interviews) are coded and

quantified. Your research methods tutor can give you further information on these types

of data, but here are some common quantitative data collection methods and their

definitions:

A series of questions that the respondent answers on their own. Self-

completion questionnaires are good for collecting data on relatively

Self-completion simple topics, and for gaining a general overview of an issue.

questionnaires Questionnaires need to have clear questions, an easy to follow

design,

and not be too long.

Structured Similar to a self-completion questionnaire, except that the
questions
interviews
that are asked by an interviewer to the interviewee. The same
questions

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 are read out in the same way to all respondents. There will typically be

a fixed choice of answers for the respondents.

Watching people and recording systematically their behaviour. Prior to

Structured the observation, an observation schedule will be produced which

observation details what exactly the researcher should look for and how

those

observations should be recorded.

If you are conducting a qualitative analysis you are likely to wish to use at least some

original material. This may be collected through in-depth interviews, participant

observation recordings and fieldnotes, non-participant observation, or some combination

of these. Below are some data collection methods that you might want to use for your

dissertation:

A way of asking questions which allows the interviewee to have more

control of the interview. The interview could be semi-structured, which

uses an interview schedule to keep some control of the interview, but also

allows for some flexibility in terms of the interviewee’s responses. The

In-depth interview could be unstructured, here the aim is to explore the

interviews interviewee’s feelings about the issue being explored and the style of

questioning is very informal. Or the interview could be a life history where

the interviewer tries to find out about the whole life, or a portion of the

person’s life.

Focus A form of interviewing where there are several participants; there is an

groups
emphasis in the questioning on a tightly defined topic; the accent is
on

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 interaction within the group and the joint construction of meaning. The

moderator tries to provide a relatively free rein to the discussion.

This involves studying people in naturally occurring settings. The

Participant researcher participates directly in the setting and collects data in a

observation systematic manner. The researcher will observe behavior, listen to

conversations, and ask questions.

Spend some time looking at general books about research - they will give you an

overview of the data collection methods available and help you to make the best choice

for your project. Bryman (2004) would be a useful starting point.

For any piece of research you conduct, be it empirically based (quantitative or

qualitative) or library based, its methods must be justified. You need to show in the final

dissertation how you have given consideration to different methods, and why you have

chosen and eliminated these.

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STUDENT VOICE: Findings from our research

In our study, supervisors saw part of their role as someone who draws out students’

reasons for choosing a particular research approach. Often in early supervision

meetings they ask students to justify their reasons for choosing a library-based or an

empirical study. (Todd, Smith and Bannister 2006, p167).

Your supervisor will want you to offer convincing reasons as to why you’ve chosen the
approach you have - so be ready!

If you’re having difficulty making that choice, don’t be afraid to ask your supervisor for
their advice. This was particularly useful for one of our respondents:

STUDENT VOICE

It's been a valuable experience for me it's so different from other stuff. With other essays
you can rush them if you have to ... but this is so much work, you can't rush it. It
demands more. (Todd, Bannister and Clegg, 2004, p340)

….My reasons for data collection is literature based as my research question involved
sensitive subjects which would have been unsuitable for primary data collection. (Level 6
students at Sheffield Hallam University)

I chose primary data because it would enable me to build skills that would be useful for
postgraduate study. (Level 6 students at Sheffield Hallam University)

It will involve primary data, secondary data, quantitative and qualitative research
methods, lit reviews, theory and policy studies and an exploration of alternatives. My
dissertation is to be based around the experience of 'poverty', as poverty is the
experience. Theories and policies are not. However, to do justice to the subject, theories
and policies will be included so Iam able to demonstrate where failures in the
system may exist. (Level 6 students at Sheffield Hallam University)

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 Note: Research must be conducted in a sensible and ethical manner; data must be
analysed and presented in a rational manner. It is important that students do not expose
themselves or others to dangers or risks when conducting research. Students need the
approval of their dissertation supervisor before embarking on any type of fieldwork (see
the section on Research Ethics for more information).

Will my research be inductive or deductive?

In general, deductive research is theory-testing and inductive research is theory-
generating. Often people link deductive research with quantitative experiments or
surveys, and inductive research with qualitative interviews or ethnographic work. These
links are not hard and fast – for instance, experimental research, designed to test a
particular theory through developing a hypothesis and creating an experimental design,
may use quantitative or qualitative data or a combination. If your research starts with a
theory and is driven by hypotheses that you are testing (e.g. that social class
background and social deprivation or privilege are likely to affect educational
attainment), it is, broadly speaking, deductive. However much research combines
deductive and inductive elements.

What's all this about research design?

Research design is vital to conducting a good piece of work. At the start of your research
you need to set down clearly:

 Your research focus and research question.

 How you propose to examine the topic:

o approach

o methods of data collection

o methods of data analysis

 The types and sources of information you need.

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  How you will access these sources of information (be they people, existing
datasets, biographical accounts, media articles or websites, official records).

 The proposed outcome of this research (in your case, a dissertation) and the
form it will take.

 A time-frame for all this.

You and your supervisor will discuss your design and decide whether the research is
'do- able'. Your university may require you to produce a report (e.g. an 'interim
framework report' or a short 'research proposal') that specifies your research design.
Other people may have to look at the design to ascertain whether there are ethical
issues that affect your research.

Summary

 Quantitative or qualitative? A quantitative approach will mean you will need

substantial datasets, as well as the inclusion of tables and statistics in your final
submission. This information could come from a variety of sources - remember to
acknowledge them! A qualitative approach will probably mean conducting
interviews or focus groups or observing behaviour. Ask yourself if you are
prepared to do this, and think about the best way of getting the answers you want
from people. Will you stop people in the street? Will you conduct telephone
interviews? Will you send out survey forms and hope that people return them?
Will you be a participant or non participant observer?

 Deductive or inductive? Deductive research is theory-testing, which is often

linked to datasets, surveys or quantitative analysis. Inductive research is theory-
generating, and is often linked to qualitative interviews.

 Empirical or theoretical? An empirical study could involve close analysis of

statistics or some form of qualitative research. However, a theoreticalstudy
brings

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 its own challenges, and you may be called upon to compare theories in terms
of their applicability.

 Once you have decided upon your approach, you can write out a research design,
i.e. how you are going to approach the project.

 Now look a little at the research methods that you have studied. Apart from
matching your research to your general sense of objective/subjective reality, it is
important to ensure that you match your methodology to the problem you are
pursuing.

 What kind of data do you need to answer your question/test your

hypothesis? How would you best be able to collect that data?

 Again, consider time and feasibility of the exercise. The ability to manage your
time will be directly related to your ability to control the boundaries of the study –
especially if it is closely linked to your workplace.

 Now that you have got so far, try to write up your research proposal as far as you
can. Make sure that you identify where your proposal needs further work and, at
the same time, where you will have to put your maximum effort. It may be helpful
to draw a critical path so that you are clear which actions you need to take and in
what sequence. You will find it helpful to plot your research questions on the
chart on the next page and ensure that your plans for collecting data really
answer the question as well as avoiding ethical problems.

At this stage you must be really ruthless with yourself. How viable is it? What are the threats to the study? Try some
'what if?' questions on yourself. It will be better to go back to the drawing board now, than once the project is underway.

 IMPORTANT: Whatever approach you settle on, you MUST be able to justify
its appropriateness to your topic and question.

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 4. Data Collection Method

Secondary Data - It refers to the data that has already been collected, the secondary data, which
has been used to carry out this study, are as follows:

Operation assessment and development plan manual.

Company’s Internet site (www.hcl.in)
Other relevant study materials and websites.

evidence,
in the form of a hypothesis test, indicates otherwise — that is, when researcher has a certain degree of
confidence, usually 95% to 99%, that the data does not support the null hypothesis. It is possible for an
experiment to fail to reject the null hypothesis.

H0 = the null hypothesis

Assumption: The Operation Management System in HCL Infosystems is not effective.

4.1. Research Design

In general terms research methodology is the process of carrying out research in a formalized and scientific
way. It is one manner in which one proceeds with his research design adopted. The research done is
exploratory and analytical in nature. The major emphasis in studies was on discovery of new ideas and
insights. Research is done as-

 Firstly to understand the concept of Operation management.

 What is the area of Operation management?

 How it is being implemented in HCL?

 What is the assessment process of Operation management?

 Did questionnaire survey with the sample size of 30.It was conducted for three main
departments-Sales, Support and Service?

 Did analysis and prepared Column charts according to the questionnaire survey response?

The assessment is then done to bring out what is the process being followed in HCL Infosystems Ltd.
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regarding Operation management.

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 4.2. Data Collection Method

a. Secondary Data - It refers to the data that has already been collected, the secondary data, which has been
used to carry out this study, are as follows:

* Operation assessment and development plan manual.

* Company’s Internet site (www.hcl.in)
* Other relevant study materials and websites.

evidence, in the form of a hypothesis test, indicates otherwise — that is, when researcher has a certain degree
of confidence, usually 95% to 99%, that the data does not support the null hypothesis. It is possible for an
experiment to fail to reject the null hypothesis.

H0 = the null hypothesis

Assumption: The Operation Management System in HCL Infosystems is not effective.

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 4.3. Analysis of PMS – Processes & Components

4.3.1. Planning

In an effective organization, work is planned in advance. This includes setting Operation expectation and
goals for individual in order to channel effort towards achieving the organizational objectives. Involvinng
employee in planning process is essential to their understanding of the goals of the organization, what needs
to be done, why it needs to be done, and expectation of accomplishing the goals.

The PMS in terms of planning in HCL fairs around average, where they need to put planning system in a very
scientific way. They need to design the entire planning session taking into consideration the aspiration and
need of the people whose Operation needs to be planned.

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 4.3.2. Monitoring

Designing effective feedback into a Operation management programme will improve individual and team
Operation and will make your organization more effective. With effective feedback process, employees can
see their progress and that motivates them to reach their Operation goals effectively.

The PMS of HCL stand in between for monitoring, where they need to develop a feedback channel into the
system, which will capture the feedback in holistic way and must be part of organizational culture.

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 4.3.3. Developing Employees

Providing employees with training and development opportunities encourages the good Operation, strengthen
job related skills and competencies , and help employee keep up with changes in the work place.

The Employee development in HCL is fairly better, where the feedback from PMS is implemented by the way
of training and development. Where the organization equips people with the skill which will be required in
future.

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 4.3.4. Rating

Within the context of formal appraisal Operation requirement, rating means evaluating the employee
Operation against the element and standard in an employee Operation appraisal plan and assigning a rating of
record.

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The rating of Operation appraisal system in HCL is satisfactory , ratings are more objective for sales , which
people in service and support don’t view as more subjective.

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 4.3.5. Action Based Operation

A Basic principle of effective management is that all behavior is controlled by its consequences. Those
consequences should be both formal and informal and both positive and negative. Positive consequences
include rewards and recognition.promotion.Negative consequences means may include counseling,
reassigning, removing or downgrading.

The PMS in HCL fairs in terms of action based Operation. HCL administers positive and negative
consequences with apt.

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 4.3.6. Analysis

If we look at the following graph, which measures the effectiveness of PMS in HCL, we find out that it is
quite effective and are continually achieving the purpose of enhanced Operation.

4.3.7. Effectiveness

Sign of a good system is that, it achieves what it has been designed to achieve. The principle of execution
achieves the end with best means and delivers the best result.

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The effectiveness score of HCL is fairly high where the employees seem to be happy with current PMS
system .HCL need to work for sales, where they need to design the new PMS system.

The PMS of HCL is very effective on action based Operation and developing employees, which clearly shows
that as an organization HCL is highly progressive organization which continually develop people and
provides negative and positive feedback.

While, it need to work in the area of planning, monitoring and rating , where they have to get into more
systematic and have a separate session on planning , mid year review , and need to teach appraiser how to
provide rating objectively. They need to plan and devise KRA sessions for each employee by taking an
objective of getting all the KRA in Month , which need to discussed jointly and must be agreed between the
Appraiser and Appraisee

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5. RECOMMENDATIONS 5.1.Recommendations

1. Though the employees are free in all respects, there should be more Employee
Empowerment.

2. Employees should be encouraged to do work creatively and innovate to improve the growth
rate of organizations.

3. While posting employee in different departments their personal choices should also be taken
into consideration.

4. Executives must be given jobs where they are creative rather than following orders of the
boss and obeying them willingly.

5. The career growth of employees should be planned on the long-term basis.

6. The (candidates) not considered for promotion, should be informed about their weaknesses
so that they can work on it.

7. Separate session on planning the KRA should be taken up and must be discussed and signed
jointly between the appraiser and the appraisee.

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 8. HCL should introduce mid year review into the system and must rate the employee and
provide them with necessary training and development.

6. CONCLUSION

HCL Infosystems Ltd. though seems to be an open organization but has a conservative approach towards its
Operation management policies. There are many worker policies provided for them. Besides this, their
policies are quiet rigid.

There is no proper formation of grievance cell. Only basic amenities are being provided to workers. Thus the
strengths and weaknesses of the organization can be listed below.

Strengths

 High concern for excellence in Operation.

 Continuous development of workforce.
 No place for displacing personnel power.
 A strong desire for making an impact on others for the well being of the organization.
 A good teamwork.
 A desire to change adverse situations.

Weaknesses

 Under utilization of decision-making power.

 Rigid hierarchy level.

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