CANCELING A HOTEL

RESERVATION

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Lesson Objectives

Lesson: Canceling a hotel reservation

At the end of today’s lesson, you will:

• Be able to cancel a hotel reservation

• Be able to pronounce the sounds /æ/ and /e/ correctly

• Be aware of some vocabulary relating to today’s topic

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Warm up
Answer the question.

What kind of information

should you provide when you
want to cancel a hotel
reservation?

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Dialogue
Learn how to cancel a hotel reservation.

Receptionist Guest

Hello. Thank you for calling NaMoo

Hotel. How may I help you? I'm calling to cancel a reservation I
made last week.

No problem, sir. Just give me your

name, phone number, and the date of
the reservation. My name is Jackson Kim. My phone
number is 818-555-1234. The
reservation was for April 15.
Mr. Kim. Okay, one second, sir. Your
reservation is now canceled.
Thank you. I'll make another
reservation as soon as I can.
It's my pleasure to help you.

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Speak Out Loud
Learn how to pronounce the sounds /æ/ and /e/ correctly.

Read all the words below:

Thank Cancel Last Tell

Reservation Second Pleasure Help

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Pronunciation
Learn how to pronounce the sounds /æ/ and /e/ correctly.

Common mistakes:

/e/: Thank, Cancel, Last, Tell, Reservation, Second, Pleasure, Help

Correct pronunciation:

• Tell, Reservation, Second, Pleasure, Help

/e/

• Thank, Cancel, Last

/æ/

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Conversation
Pair work: Choose a context and talk with your teacher in 2.5 minutes.

Student: Suggestions:

 I'm calling to cancel a reservation I made last

You want to cancel a hotel reservation. Make a week.
call.  The reservation was for ...
 I'll make another reservation as soon as I can.

Min Ha Kim - 819-565- Jess Park – 820-758-9812 Min Ho Lee– 874-987-3748

1283 Date of reservation: June 7 Date of reservation: May 20
Date of reservation: from Ask about an available room You have to pay a
July 15 to July 18 on June 28. cancelation fee.
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Assessment
Here are some comments on your performance.

Student Pronunciation Grammar Other

1.

2.

3.

4.

5.

6.

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Homework
Complete the assignment below and find more in Related Lessons.

 Pronunciation: The sounds /æ/ and /e/

Homework  Vocabulary: Canceling a hotel reservation
 Finish your homework with Native Life

Rating  Please don't forget to rate our lesson today.

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