COMPLAINING ABOUT

BAD SERVICE AT A HOTEL

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Lesson Objectives

Lesson: Complaining about bad service at a hotel

At the end of today’s lesson, you will:

• Be able to complain about bad service at a hotel

• Be able to pronounce the sounds /ɪ/ and /i:/ correctly

• Be aware of some vocabulary relating to today’s topic

Use headphones No speaker

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Warm up
Answer the questions.

Have you ever received bad

service at a hotel?
- If yes, what happened? Did
you complain about it?
- If no, would you complain
about it? Why/ Why not?

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Dialogue
Learn how to complain about bad service at a hotel.

Receptionist Guest

Good morning, madam. How may I

help you? Hi. I would like to make a complaint
about your service.

What’s the problem, madam?

I had no laundry service during my
stay, but there is a charge for it on
I’m truly sorry. I’ll check it again. my bill.

I apologize for this, madam. I will pass Also, my room was not cleaned
on your complaints to the manager. properly.

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Vocabulary
Learn how to complain about bad service at a hotel.

Stay Laundry Bill

Complaint Charge Service

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Speak Out Loud
Learn how to pronounce the sounds /ɪ/ and /i:/ correctly.

Read all the words below:

Bill Clean It Need

Did Keep Cream Service

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Pronunciation
Learn how to pronounce the sounds /ɪ/ and /i:/ correctly.

Common mistakes:

/ɪ/: Clean, Need, Keep, Bill, Cream, Did, It, Service

Correct pronunciation:

• Bill, Did, It, Service

/ɪ/

• Clean, Need, Keep, Cream

/i:/

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Conversation
Pair work: Choose a context and talk with your teacher in 2.5 minutes.

Student: Suggestions:

 I would like to make a complaint about your

service.
Complain about bad service to the hotel
 I didn’t get any laundry service during my stay, but
receptionist – your teacher.
I found a charge for laundry on my bill.
 Also, my room was not cleaned well.

Your room is dirty. Poor breakfast Your bed is smelly.

Expensive laundry service Bad customer service No air conditioner

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Assessment
Here are some comments on your performance.

Student Pronunciation Grammar Other

1.

2.

3.

4.

5.

6.

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Homework
Complete the assignment below and find more in Related Lessons.

 Pronunciation: The sounds /ɪ/ and /i:/

 Vocabulary: Complaining about bad service at a
Homework
hotel
 Finish your homework with Native Life

Rating  Please don't forget to rate our lesson today.

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