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Question Guide

Check-in

• Where are you going?

• What is your name?

• What is your identification number?

• What is your email address?

Baggage Reclaim

• Hello there, is this tour luggage?

• Can you show me your ticket, please?

• Do you want me to pick them up for you?

• Are you carrying extra weight?

• In that case the cost will be higher, are you ok with that?

Security

• Do you have anything unusual in your suitcase?

• do you have food with you?

• First time traveling by plane?

• Do you have IDs and passport with you?

• where are you going to travel?

• for how long are you planning to stay?

• reason for the trip?

• Are you traveling alone or with companions?

• Do you have medicines with you?

 • Do you have hand luggage?

• Do you carry metal things?

Steward

Welcome to Avianca airlines. Please fasten your seat belt. Our captain will be Mr. León.

The estimated duration of the flight will be 3 hours. For security reasons and to avoid

interference with the flight instruments, we remind you that mobile phones must remain

disconnected from the closing of the doors until they are opened at the destination

airport. In the event of a loss of cabin pressure, the compartments above your seats will

automatically open. If this happens, pull the mask tight, place it over your nose and

mouth, and breathe normally. Make sure you have your mask on before helping other

passengers. The stewardesses are here to serve you. Good flight.

• Can I recline your seat?

• Do you want something to drink? Maybe juice, coffee, water, wine.

• Do you want some food? Maybe sandwich, chicken with rice, fruit.

Customs

• Help me with your personal data, please.

• What is your final destination?

• Do you have anything to declare?

• What do you do for a living?

• Let me see the contents of these packages.

• Why do you wear these kinds of things?

• What use will you give this?

• What is the destination of this product?