Writing bank

5 Performance review summaries

Lead-in A performance review summary may be communicated in an email, letter or other forms
of formal correspondence. The information provides a summary of the key points from an
appraisal or performance review meeting and will usually include useful feedback such
as highlighting areas of strength or achievement as well as those where further training
or support might be required. Here are some questions to think about before you write a
performance review summary:

1 What format is usually used for this form of communication?

2 What style of communication (neutral, friendly, formal) would be expected by the reader?

Model answer Further to our performance review meeting on Friday, please find below a
summary of the main points discussed.
I am pleased to report that you have performed well during your internship with
the company. You have contributed well to the team, and feedback from your
colleagues has been exceptionally positive. You have demonstrated an ability to
show initiative, and some of your suggestions have significantly improved project
management procedures in the department. It has also been observed that your
timekeeping and ability to meet deadlines have been very good.
Nevertheless, areas for improvement have been noted. These include extending
computer-coding skills and improving knowledge of how your present role
interacts with other departments within the company. This can easily be resolved
with additional training – please find attached details of suggested courses.
Overall, this has been a very positive start with the company and I have no
hesitation in offering you a permanent role with the department.

Functional language
Introduction Further to our performance review meeting, please find below a summary of
the main points discussed.
Positive I am pleased to report that you have performed well during your internship.
comments You have contributed well to the team.
Feedback from your colleagues has been exceptionally positive.
You have demonstrated an ability to show initiative.
Some of your suggestions have significantly improved project management
procedures.
It has been observed that your timekeeping and ability to meet deadlines have
been very good.
You delegate work to match people’s skills.
You adapt well to changes and show a flexible attitude.
Your work indicates a good knowledge of marketing strategy.
Constructive Nevertheless, areas for improvement have been noted.
criticism These include extending computer skills and improving knowledge of other
departments within the company.
This can sometimes lead to communication problems.
Despite the good results, there has been some conflict within the team and this
has not always been addressed effectively.
You always complete the tasks quickly. However, accuracy needs to be improved.
Unfortunately, the results indicate that time management may be an issue.
There are three main areas where we would expect improvement: …
Suggested This can easily be resolved with additional training.
action We feel you would benefit from a training programme to improve your skills.
We will monitor progress over the next three months.
Conclusion Overall, this has been a very positive start.
We are very pleased with your performance.
We are confident that we will see an improvement in your next review.
Keep up the good work!

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