Product Quality Guidelines

(1) Goods Received Damaged

When product arrives, it is important to check for signs of damage before it

is removed from the container or vehicle. Take photographs of the damage
before off loading (where possible) and record any damage on the delivery
receipt before signing it. Note - this evidence will be required to support a
claim.

As per the Standard Terms and Conditions of Sale, where transportation

and / or the insurance is the responsibility of the dealer / customer, then if
any damage occurs due to negligence on the part of the carrier, a claim
must be made against the carrier involved.

For all other cases, if nothing indicates that the damage occurred during
transportation, then details regarding the extent of the damage should be
recorded on a Quality Report Form available from the Olympian ROW
Warranty section on the CAT Power Net website. This should be e-mailed to
the Quality Assurance Department in Larne FGWQA@fgwilson.com

The QA Department will issue a QA reference number, investigate the claim

and confirm if it is accepted or rejected.

All damage must be reported within 72 hours from receipt of product.

Any parts should be replaced from dealer parts inventory or by ordering

them via the normal parts distribution channel.

If the factory is deemed liable for the damage, the QA Department will
authorise the dealer to undertake the work and submit a Warranty Claim
Form, available from the Olympian ROW Warranty section of the CAT
Power Net website. The claim must quote the QA reference number. The
Warranty Claim should be sent to your Olympian Warranty Administrator
within one month from the date of QA department approval.

Parts cost, handling and labour will be paid against normal warranty rates
and conditions. Travel and mileage will not be covered.

It is expected that minor marks or cosmetic issues, will be fixed by the

dealer at their cost.

Market: International 1 Media Number: LEXF5142-01

(2) Goods Received with Missing or Incorrect Components

Details regarding the missing or incorrect item(s) should be recorded on a

Quality Report Form available from the Olympian ROW Warranty section
on the CAT Power Net website. This should be e-mailed to the Quality
Assurance Department in Larne FGWQA@fgwilson.com

The QA Department will issue a QA reference number, investigate the claim

and confirm if it is accepted or rejected.

All missing or incorrect components must be reported within 1 month

from receipt of product.

Any parts should be replaced from dealer parts inventory or by ordering

them via the normal parts distribution channel.

Where all the factory documentation indicates that the reported missing
parts were sent, then the claim may not be allowed.

In line with warranty policy, the incorrect components remain the property of
FG Wilson and may be recalled by the factory. The dealer should retain any
incorrect parts for a time period of 6 months, at which point the ownership of
the part reverts to the dealer.

When a claim has been accepted, a Warranty Claim Form, available from
the Olympian ROW Warranty section of the CAT Power Net website should
be submitted. The claim must quote the QA reference number. The
Warranty Claim should be sent to the relevant Warranty Administrator within
one month from the date of QA department approval.

Parts cost, handling and labour will be paid against normal warranty rates
and conditions. Travel and mileage will not be covered.

(3) Defective Workmanship

Workmanship issues, found at PDI (Pre-delivery Inspection), start-up or

commissioning, should be recorded on a Quality Report Form available
from the Olympian ROW Warranty section of the CAT Power Net website.
This should be e-mailed to the Quality Assurance Department in Larne
FGWQA@fgwilson.com

The QA Department will issue a QA reference number, investigate the claim

and confirm if it is accepted or rejected.

Market: International 2 Media Number: LEXF5142-01

Workmanship issues must be reported within 1 month from receipt of
product.

The dealer should repair any defective workmanship.

When a claim has been accepted, a Warranty Claim Form, available from
the Olympian ROW Warranty section of the CAT Power Net website should
be submitted. The claim must quote the QA reference number. The
Warranty Claim should be sent to the relevant Warranty Administrator within
one month from the date of QA department approval.

Parts cost, handling and labour will be paid against normal warranty rates
and conditions. Travel and mileage will not be covered.

(4) Defective Component

Defective components, found at PDI (Pre-delivery Inspection), start-up or

commissioning, should be recorded on a Quality Report Form available
from the Olympian ROW Warranty section of the CAT Power Net website.
This should be e-mailed to the Quality Assurance Department in Larne
FGWQA@fgwilson.com

The QA Department will issue a QA reference number, investigate the claim

and confirm if it is accepted or rejected.

Defective component issues must be reported within 1 month from

commissioning date.

Any parts should be replaced from dealer parts inventory or by ordering

them via the normal parts distribution channel.

If the component has failed due to inappropriate storage conditions the

claim will not be accepted.

In line with warranty policy, the defective components remain the property of
FG Wilson and may be recalled by the factory. The dealer should retain any
defective components for a time period of 6 months, at which point the
ownership of the component reverts to the dealer.

When a claim has been accepted, a Warranty Claim Form, available from
the Olympian ROW Warranty section of the CAT Power Net website should
be submitted. The claim must quote the QA reference number. The
Warranty Claim should be sent to the relevant Warranty Administrator within
one month from the date of QA department approval.

Parts cost, handling and labour will be paid against normal warranty rates
and conditions. Travel and mileage will not be covered.

Market: International 3 Media Number: LEXF5142-01

 Handling Quality Related Issues

Customer Quality
Issue

Dealer

email to
fgwqa@fgwilson.com

Acknowledge and issue a

QA reference number

Olympian investigation

NO YES
Olympian accept claim?

Advise dealer to rectify issue

Advise dealer
and submit warranty claim
claim rejected
via normal warranty
channels and include;
-QA Ref No.

END

Warranty Department
process claim

END

Market: International 4 Media Number: LEXF5142-01