M indra y Enha nced Tra ining for Applica tions

CM E-M ETA

©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 1

Agenda

1 CME-META introduction

2 Topics and Target

3 Schedule and timeline

2
Agenda

1 CME-META introduction

2 Topics and Target

3 Schedule and timeline

3
 CME-META
Continuing Medical Education – Mindray Enhanced Training for Applications

USER TRAINING CME-META CME

Topics Operations Advanced topics New parameters/products

Frequency One time + refresher Regular (up to 2x/year) Yearly

Goal Use analyzer Create dependence Create new demand

Senior users, section heads, Clinicians, pathologists,

Audience End users
pathologists, clinicians CMTs

RTSA + CSA +
Driver CSA Marketing Team
Marketing Team

©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 4

 Activity Types

USER TRAINING CME-META CME

Lectures Lectures Lectures

Hands-on operations Hands-on operations Hands-on operations

Learning activities Learning activities Learning activities

Always Done Exams Exams Exams

Sometimes Done
Rarely Done

©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 5

 Purpose

Increase Understanding
Increase appreciation and Increase Accuracy
dependence on the system Increase accuracy of results
01
Discuss technology and Solve interference and other
troubleshooting factors that can affect the results

04 02

Increase Relationship Less Doubts

Establish the reputation of 03 Answer any doubts about quality
Mindray valuable service,
Teach how to rule out problems
increase relationship with local – it’s not always the analyzer!
team

©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 6

Agenda

1 CME-META introduction

2 Topics and Target

3 Schedule and timeline

7
 Topics
这一页需要改进
结合国际关注的内容调研一
下目前主流厂家的授课内容

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 Topic Selection
Q: How did we decide the topics in CME-META activity?
① We discussed with local application and other colleagues to point out the following concerns:
 To reduce difficulties and challenges occurred in the high-end customers
 To generally change some irregular working habit or mind of high-end users
 To bring more standard information on some certain subjects
 To show up innovative technologies of Mindray system in the common scenario
Mindray Enhanced Training Activity (META) Topics
Pakistan Malaysia Indonesia South Korea Philippines Thailand

Ramathibodi
Pakistan Institute Islamabad RSUD Konkuk National Kidney
Production Duration High Low Not Hospital Pulau COMWEL East Avenue Hospital Rajavithi
No. Course topics Details of Medical Scien Chughtais Lab Diagnostic
Pinang
RSAL Ramelan Chasbullah Abd University
DaejeonHP Medical Center
and Transplant
(Mahidol Hospital
Taksin Hospital Probing Questions
line (mins) Priority Priority Needed ces - PIMS Centre-IDC Majid Hospital Institute
University

1 Product brief introduction 30 5 9 1 High High High Not Needed Low Low Low Low Low Low Low Low Low

Hematology Product and technology

High technology of hematology product Does customer have doubt about technology of the analyer? Do the
2 > Detailed measurement principles 40 12 3 0 High High High High High High High High High High Low Low Low
> Performance validation results frequently compare it to what they think is a better brand?

Flag and graph introduction Do the customer know the meaning of flags and how to troubleshoot them?
3 > Flaggings origin and case studies 60 14 1 0 High High High High High Low High High High High High High High
> What to do in case flags appear What is their next step for the flags?

Abnormal sample and interference case study Does customer know how identify and troubleshoot samples with
> Example of sample interference and solutions according to guidelines for (lipemia, cryoglobulins,
4 agglutination, very high WBC count, high glucose sample, etc.) 60 14 1 0 High High High High High High High High High High High High High interfering substances? - hemolysis, lipemic, agglutination, high osmolality,
> PLT and WBC estimation procedure
> Value of MC80 during samples with interference
cryoglobulins?

Hematology Results interpretation

Re-exam rules and Auto-valudation system
> Capabilities of rule settings on Labxpert Is the customer aware of this feature? Are they using it? Besides cost, what
5 60 9 5 1 Low High High High High Low High High High High Low Low Low
> Example of hospitals with auto-validation is the mean reason they are not using it?
> Rules inside Labxpert

Simplifying body fluid analysis

> Body fluid analysis introduction
> Manual body fluid count Are there a lot of questions about BF running? Are they using BF mode
6 > Automated body fluid counting 60 10 5 0 Low High High Low High High High High High High Low High High
> Example of hospital procedures during body fluid counting analysis on our analyzer? Are they confident with reporting MN and PMN?
> Example of hospitals releasing MN and PMN and how they convinced their clinicians
> Is MN and PMN enough for BF differential count or as guide?

©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 9

 Topic Selection
Q: How to decide the topic in CME-META activity?
② We list those concerns to match with VIP1, chain labs and KOL customers in the region with the
different priority levels.

③ Summarize the priorities levels to find out the most urgent and popular topics

Mindray Enhanced Training Activity (META) Topics

Pakistan Malaysia Indonesia South Korea Philippines Thailand

Ramathibodi
Pakistan Institute Islamabad RSUD Konkuk National Kidney
Production Duration High Low Not Hospital Pulau COMWEL East Avenue Hospital Rajavithi
No. Course topics Details of Medical Scien Chughtais Lab Diagnostic
Pinang
RSAL Ramelan Chasbullah Abd University
DaejeonHP Medical Center
and Transplant
(Mahidol Hospital
Taksin Hospital Probing Questions
line (mins) Priority Priority Needed ces - PIMS Centre-IDC Majid Hospital Institute
University

1 Product brief introduction 30 5 9 1 High High High Not Needed Low Low Low Low Low Low Low Low Low

Hematology Product and technology

High technology of hematology product Does customer have doubt about technology of the analyer? Do the
2 > Detailed measurement principles 40 12 3 0 High High High High High High High High High High Low Low Low
> Performance validation results frequently compare it to what they think is a better brand?

Flag and graph introduction Do the customer know the meaning of flags and how to troubleshoot them?
3 > Flaggings origin and case studies 60 14 1 0 High High High High High Low High High High High High High High
> What to do in case flags appear What is their next step for the flags?

Abnormal sample and interference case study Does customer know how identify and troubleshoot samples with
> Example of sample interference and solutions according to guidelines for (lipemia, cryoglobulins,
4 agglutination, very high WBC count, high glucose sample, etc.) 60 14 1 0 High High High High High High High High High High High High High interfering substances? - hemolysis, lipemic, agglutination, high osmolality,
> PLT and WBC estimation procedure
> Value of MC80 during samples with interference
cryoglobulins?

Hematology Results interpretation

Re-exam rules and Auto-valudation system
> Capabilities of rule settings on Labxpert Is the customer aware of this feature? Are they using it? Besides cost, what
5 60 9 5 1 Low High High High High Low High High High High Low Low Low
> Example of hospitals with auto-validation is the mean reason they are not using it?
> Rules inside Labxpert

Simplifying body fluid analysis

> Body fluid analysis introduction
> Manual body fluid count Are there a lot of questions about BF running? Are they using BF mode
6 > Automated body fluid counting 60 10 5 0 Low High High Low High High High High High High Low High High
> Example of hospital procedures during body fluid counting analysis on our analyzer? Are they confident with reporting MN and PMN?
> Example of hospitals releasing MN and PMN and how they convinced their clinicians
> Is MN and PMN enough for BF differential count or as guide?

©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 10

 Benefit of the topics
1. High technology of hematology product
• Detailed measurement principles
• Performance validation results
2. Flag and graph introduction
• Flag origin and case studies
• What to do in case flags appear
3. Abnormal sample and interference case study
• Mechanism of interference
• Case studies of common interference
• Solutions to overcome interfering substances
©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved.
✓ Show up the real functionalities of Mindray
product to end user
✓ Increase the work efficiency of user’s daily
work in the future.
✓ To reduce cognition doubts from doctors.
✓ Increase the report validation accuracy in the
future.
✓ To bring the international standard workflow
to lab, and establish SOP if lab required.
✓ To reduce complains on the results regarding
to those interferences from pre-treatment
11
 Benefit of the topics

4. IQC Program ✓ To educate the international guideline to end

user for target and range self-establishment
• Designing an IQC program
✓ To reduce the common human error related
according to CLSI guidelines QC issues occur in high-end customer.
• How to solve QC issues and case
studies
5. Other CBC Instrument QC
✓ To bring out a new idea of QC program
• XB QC (Moving average) especially to high volume lab or larger
interval working hours scenario.
• Designing XB QC
✓ Reduce the control complains when the
• Troubleshooting and case studies frequency is not enough.

©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 12

 Benefit of the topics

6. MR-HCP Program ✓ To show up the benefits from this platform

• Operations ✓ To train customer how to use and operate

✓ To get more valuable results on system to
• Utility and case studies make mean value more accurate

7. Body Fluid Analysis

✓ To introduce automatic BF measurement and
• Automation pre-caution to reduce complain about the
human error related results.
• Laboratory workflow
✓ To improve the workflow of laboratory BF
works and increase the efficiency.

©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 13

 Measurement of Success
Increase
Case sharing
Self-reliance
Knowledge
Positive opinions
04 Measured by cases shared,
feedback form, and exam
02 03 during training

Decrease
Troubleshooting calls
QC rejections 01
Result errors
Cognition complains
Quality challenges

Measured thru CRM service orders

and complains received.

©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 14

Agenda

1 CME-META introduction

2 Topics and Target

3 Schedule and timeline

15
 2023 Suggested CME-META Agenda

Local time
Speech/Training content Duration
Start End

14:00 14:30 Opening speech from local team & management 30 mins

14:30 15:20 Topic 1 and trick time 50 mins

15:20 16:10 Topic 2 and trick time 50 mins

PM 20 mins tea break

16:30 17:20 Topic 3 and trick time 50 mins

17:20 18:00 Case sharing and Q&A time 40 mins

Dinner time

©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 16

 2023 CME-META Time table

Category Contents Current status Deadline PIC Resources

1. Material and topics confirmation Completed 28-Feb Joppet CSA+local SM team

2. Lecturer material refreshment Processing 31-Mar Miao GTS support

Preparation 3. Schedule and Agenda confirmation Processing 31-Mar Joppet Local SM team

4. Trainer confirmation Not started 30-Apr Joppet On-field TTT training

5. Details participants list Not started 30-Apr Joppet CSA+local SM team

ID CME-META events TBD Joppet/CSA Local SM team

TH CME-META events TBD Joppet/CSA Local SM team

Events PH CME-META events TBD Joppet/CSA Local SM team

organization ASEAN1 CME-META events TBD Joppet/CSA Local SM team

SA CME-META events TBD Joppet/CSA Local SM team

KO CME-META events TBD Joppet/CSA Local SM team

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 2023 CME-META Progress
Stage 1 Stage 2 Stage 3

Preparation & Plan Resources confirmation CME events Regulation and promotion in the future

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT

1. Material and topics Completed

2. Lecturer courses Processing
3. Schedule and agenda Processing
4. Trainer Not started
5. Participants list Not started
6. Location & invitation Not started
7. First CME-META Not started

【Updates on Feb and next plan】:

① Completed the CME topic survey and confirm the total topics of lecture course this year.
② Completed the CME-META introduction material
③ March: refresh course materials and confirm schedule and agenda with tier 3 regions Sales& Marketing
department
©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 18
 Details

➢ Focused on SVIP customers first (VIP1, Chain Labs, KOL Labs)

➢ For existing users
➢ 1 or 2 day event (half-day or full-day)
➢ Onsite – in a conference room or place outside the lab
➢ Preferably not within the laboratory work area for safety reasons and to avoid distractions
➢ Not focused on promotion
➢ Examination, learning activities, and certificates
➢ For 1st CME-META 2023 – speakers will be Mindray internal
➢ Need funds for the event (snacks, transportation, prizes - when permitted by the hospital)

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 THANK YOU

©2021 Shenzhen Mindray Bio-Medical Electronics Co.,Ltd. All rights reserved. 20