1) Stop all the Siebel services

2) Enable debugging in Siebel Application Interface (AI) for UI and CommonLogger.

See below:

a) Access the Siebel AI machine and navigate to

<Siebel_root_AI>/applicationcontainer_external/webapps/siebel/WEB-INF
b) Edit log4j2-siebel.xml and update as below, replace default of ERROR with ALL:

<logger name="CommonLogger" level="ALL" additivity="false">

<AppenderRef ref="CommonLogger"/>
</logger>
<logger name="UI" level="ALL" additivity="false">
<AppenderRef ref="UI"/>
</logger>

3) Turn up Gateway Logging cloudgateway.log. See below:

a) Access Siebel Gateway Machine where the Siebel Gateway Service (Tomcat of the
gateway) is running
b) Navigate to <siebel_root_gateway>/applicationcontainer_internal/webapps/siebel/
WEB-INF
c) Edit log4j2-siebel.xml and update as below, replace default of ERROR with ALL:

<Loggers>
<Root level="ALL" additivity="false">
<AppenderRef ref="Servlet"/>
</Root>
<logger name="CG_LOGGER" level="ALL" additivity="false">
<AppenderRef ref="CG_LOGGER"/>
</logger>

4) Move the application container logs from AI and Siebel Gateway to a different
folder so we can have only the new logs generated

5) Follow the instructions in the document below in order to enable the zookeeper
client & server however do not start the containers yet.

How to Enable Zookeeper Client & Server Logs for Siebel 18.x & later? (Doc ID
2555834.1)

6) Start the Siebel gateway registry

7) I believe that you have already setup the apache tomcat debug, so start the
application container (tomcat) for AI and Siebel Gateway using the command
described in 2371192.1

8)Try accessing SMC and attach to this service request:

a) All the log files for both AI and gateway container

<Siebel_root_AI>\applicationcontainer_external\logs
<siebel_root_gateway>\applicationcontainer_internal\logs
b) tomcat debug logs generated at AI and gateway servers
c) confirm the timestamp you tried to access the SMC
d) Attach the zookeeper client & server log file.
e) Attach AI Oracle Universal Installer (OUI) Log Directory: Zip archive of all
files in the <AI>/cfgtoollogs directory from the Application Interface server.
f) SES Oracle Universal Installer (OUI) Log Directory: Zip archive of all files in
the <SES>/cfgtoollogs directory from the Siebel Enterprise Server.