1. A company is planning to improve its computer system.

They have employed a systems analyst who is

recording and analysing information about the current system. November 2019 C11
(a) Describe why he needs to identify the inputs, processing and outputs of the current system.
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The systems analyst recommends that new software is required. The analyst could either write the software or
purchase it off the shelf.
(b) Give two advantages to the company of purchasing off the shelf software for the new system.
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2. A sports club is planning a new computerised record keeping system to replace their manual system. Nov 2019 C12
(a) A systems analyst recommends that new software is required. The analyst could either write
the software or purchase it off the shelf.
Give two advantages to the sports club of the analyst writing the software.
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(b) Explain why it is better to use a computer to store the records rather than the manual system.
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(c) The systems analyst recommends that the system is implemented using direct changeover, but the sports
club feel that parallel running should be used.
Describe direct changeover and parallel running, giving a different benefit and drawback of
using each method of implementation.
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3. During the analysis stage for a new computer system, the systems analyst could examine existing documents.
Nov19_C13_Q11

(a) Name two other methods the systems analyst could use to research the current system. Give
one benefit and one drawback of each.
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(b) When the new computer system has been produced, it will need to be tested. There are three types of test
data that can be used to test a system, normal, abnormal and extreme.
Explain what is meant by normal, abnormal and extreme test data.
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Following testing and implementation, documentation needs to be produced.

(c) State three elements you would only find in technical documentation.

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4. A health authority is planning to centralise its medical booking system. This will allow all medical bookings
such as doctors’ appointments and hospital appointments to be made online. Nov18_C11_Q9
The health authority is considering whether to implement the system using Pilot Running or Direct Changeover.
(a) Discuss the advantages and disadvantages of implementing this system using these methods. Include in your
answer the method you think the health authority should use, giving a reason for your choice.
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(b) The health authority has implemented the system and it is now in full use. Evaluation now needs to take
place.
For each of the following, identify two questions that could be asked in order to evaluate the new system.
Efficiency ..................................................................................................................................
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Ease of use ...............................................................................................................................
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Appropriateness .......................................................................................................................
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The ambulances used by the health authority are fitted with RFID chips. These are scanned when the
ambulance approaches traffic signals. If the ambulance is on an emergency call the lights automatically change
to green.
(c) Describe, in detail, what happens when the ambulance approaches the traffic signals prior to the computer
instructing the traffic lights to change to green.
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(d) The traffic controller is considering changing to a number plate recognition system on all traffic lights.
State the advantages and disadvantages of using RFID technology rather than number plate recognition in this
scenario.
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5. A school is setting up a new computerised system to manage many aspects of the school administration.
(a) Describe how this system can be used to manage student registration and attendance. Nov18_C12_Q4
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(b) Describe the benefits of using this system.
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(c) The data from the registration system is saved in the school administration database.
The head teacher will need to check the attendance records for any student for any semester.
She will type in the Student_ID and the Semester (Autumn, Spring or Summer). After she has done this the
following data will appear on the same screen.

Field name
Student_name
Days_present
Number_of_lates
Number_absences
Parents_phone_number
Tutor_group

Design a suitable screen layout to display one record. It must have appropriate spacing for each field, navigation
aids and a space to type in search data. Do not include examples of students.

[6]
A student record from the database is shown below.

Field name Example Data

Student_ID 8543
Semester Spring
Student_name Kannur Rahul
Days_present 180
Number_of_lates 4
Number_absences 6
Parents_phone_number 01244878387
Tutor_group 11ABC
(d) Name an appropriate validation check that could be used for each of the following fields, based on the data
shown in the record.

Field name Validation check

Semester
Number_of_lates
Parents_phone_number
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6. A Medical Authority in a large city is planning to centralise its medical booking system. This will allow patients
to make all of their doctors’ appointments, dental appointments and hospital appointments online. Nov18_C12_Q6
(a) Discuss the benefits and drawbacks to both the patients and the medical staff of this type of system.
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(b) The Medical Authority creates many different types of documents including letters and memos. Each of them
is produced using its corporate house style.
Explain why corporate house styles are required.
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7. Peter owns a sports centre. He keeps records of all his customers. He needs to replace his current system
and has employed a systems analyst to organise the introduction of the new system. Nov18_C13_Q5
One method of researching the current system is interviewing Peter.
(a) Describe three other methods of researching the current system.
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8. Ana is the planning officer for car parking in Rio de Janeiro city centre. She is planning to upgrade the
computerised parking meters. The new parking meters need to be tested. The cost of parking is shown below:
Parking Charges
R$2 up to 2hrs parking
R$4 up to 5hrs parking
R$10 up to 24hrs parking
Maximum parking time is 24hrs.
The customer enters money into the machine and then pushes a button to print a ticket. If a customer enters
more money than the charge for a time period, but less than the amount of money stated for the next time period,
then a ticket is produced for the lower amount of time but no money is given back. Assume that R$2 is the lowest
charge and R$10 is the highest charge. Nov18_C13_Q13

(a) Explain what is meant by the following three types of test data, using examples of the parking charges.
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Having tested the system with normal and abnormal data Ana needs to test with live data.
(b) Explain what is meant by live data.
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9. March18_C12_Q11

10. A new system has to be tested before it can be implemented. A variety of test data is used. Name the
following types of test data. Jun17_C11_Q4
(a) Data that is outside the boundaries of acceptability.
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(b) Data that is on the boundary of acceptability.
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(c) Data that is not on the boundary but is within the range of acceptability.
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(d) Data that has been used before and has known outcomes.
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11. Validation is a way of checking data in a database. Jun17_C11_Q6

Name the most appropriate validation check that matches each description below.
Makes sure that the data entered into a field is exactly 10 characters.....................................
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Makes sure that a number lies between 10 and 100................................................................
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Makes sure that the date is entered as DD/MM/YYYY.............................................................
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12. When a new system is being developed analysis takes place. One method of researching the current system
is interviewing. Jun17_C12_Q11
(a) List three other methods of researching the current system.
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(b) Describe two drawbacks of using interviews.
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13. There are different ways to check the data that you have entered into a computer system. One of
these ways is verification. Jun17_C12_Q14
(a) Name two types of verification.
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(b) Proofreading is sometimes thought to be verification.

Explain the differences between verification and proofreading.
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14. Systems can be implemented in different ways; one of these is direct changeover. Jun17_C13_Q11
Name three other methods of implementation. For each method give an advantage when compared with direct
changeover.
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15. An examination is marked out of 100 marks and each mark is recorded as an integer in a database.
Tick whether each of the following is the most appropriate example of abnormal, normal or extreme data.
Specimen2020_Q2

16. (a) Identify four components of technical documentation. Specimen2020_Q4

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(b) Identify two components of user documentation.
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