Sales Inquiry (1IQ)

Business Benefits: - Inquiry is an internal document.

Whenever customer inquiry about the product we create the inquiry document.
Inquiry document consist of customer details, product details, and quantity details. we can create a
quotation or sales order based on the inquiry.

Key Process Flows: -

 For creating the inquiry, we can use the t code va11.

 For change the inquiry, we use the t code va12.

If the customer rejects, we will come the to change mode of inquiry (va12), we will select the reason for
rejection tab and we will give the reason why the customer rejected the product.

Process flow chart: -

Sales Quotation (BDG)

Business Benefits: - we will prepare the quotation with reference to inquiry.

Quotation is an external document. The document consists of customer details, product details,
pricing details, validity period.

Key Process Flows: -

 For creating the inquiry, we can use the t code va21.

 For change the inquiry, we use the t code va22.
 After creation of quotation, we send it to the customer.
 If customer accepts the quotation, we go for order creation. If not, we will go the t code va22
click reason for rejection tab and we give the reason.

Process flow chart

Sell from Stock (BD9)

Key Process Flows: - order is an agreement between customer and company for supplying
the goods to the customer. The sales order consists of customer details, delivery, product
details quantity details, pricing.

Whenever we create a sales order system various activity

 Partner determination
 Listing and execution
 Material determination
 Free goods
 Delivery scheduling
 Availability check
 Pricing
 Credit management
 Text determination
 Output determination
 Transfer of requirements.

If stock is available then we will do delivery based on order. Is there any due on customer outstanding
then system block at order level or delivery level and PGI level. Everything is ok we will do pick and pack
the materials for delivery to the customer, after that we have to do post goods issue(vl01n) then
inventory accounting document will generate after that we do billing (vf01). after completing the order
fulfillment, we will receive the payment from customer.

Process Flows chart: -