11 II February 2023

https://doi.org/10.22214/ijraset.2023.49021
 International Journal for Research in Applied Science & Engineering Technology (IJRASET)
ISSN: 2321-9653; IC Value: 45.98; SJ Impact Factor: 7.538
Volume 11 Issue II Feb 2023- Available at www.ijraset.com

Online Complaints Registration and Management

System to Municipal Corporation
Yogeshwar Shrinewar1, Sunil Yadav2, Devang Parashar3, Vaibhav Shinde4, Mahendra Pawar5
1, 2, 3, 4, 5
Department of Information technology, Dr. D. Y. Patil Institute of Technology, Pimpri, Pune, India

Keywords: Android, Online Complaints.

I. INTRODUCTION
Municipality Complaints Management System is mobile applications that facilitate the communication between municipality and
Citizens. This application will work on mobile devices with android operating system because it’s the most known. The application
will be available on the play store so any one can download it, then register and use it. The purpose from the Application provides
an interface that can be used to lodge complaints. The main idea is to make use of the existing web infrastructure and to provide an
easy, cheap and quick mode of complaint registration and enable the citizens of city to lodge complaints anytime, anywhere.
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II. AIM
The common people under the jurisdiction of Municipal Corporation have to deliver their grievances about day to day problem in
their ward. In India we don’t have any direct communication between the government and public in an efficient way for solving the
problems. In this application, the citizens are facilitated to send the complaints directly from their Smartphone to the higher
officials. It act as interface to register one’s complained and follow it up and also it provides a complaint module which helps
clicking up a picture of any problem that people are facing and upload its image, text information and location along with the
complaint. In addition to that it also includes the online discussion forums and feedback forms which will help them to
communicate well with the government and then how effectively the funds are utilized for the development purpose can be known
by Public. It will keep of record of all the complaint registered in the system and will also keep update on the problem been solved
at its time required to solve according to which it will give an average time to solve the problem. It will also give ranking to
different municipal Corporation.

III. LITERATURE SURVEY

This portion of the paper briefly describes the existing systems which are of similar category and the effects of portability on data
administrations and applications and the new standards of customer server processing expected to manage these effects. The
worldview of versatile - mindful adjustment covers different methodologies and strategies in how frameworks and applications
react to the ecological changes and the asset prerequisites [3]. It additionally proposes the vital framework benefits that could be
used by versatile - mindful applications. Full Client Architecture: Mobile customers must have the capacity to utilize systems with
rather upsetting qualities: discontinuity, low transfer speed, high dormancy, or high cost. The network with at least one of these
properties is alluded to as frail availability. In the extraordinary case, portable customers will be compelled to work under the
detached mode. The capacity to work in separated mode can be valuable notwithstanding when the network is accessible. For
instance, detached operations can broaden battery life by keeping away from remote transmission and gathering. It can diminish
arrange charges, a critical component when charge rates are high. It enables radio hush to be kept up, an imperative ability in
military applications. Subsequently utilizing Android we tend to consolidate data from the web with information on the telephone,
for example, contacts or geographic area to make new client encounters . The SDK helps us to run the Android application,
including a genuine gadget emulator and progressed investigating apparatuses. Through our reviews, we found that the online
interface framework is an as of late propelled activity that gives a superior component to dispatch protestations . We see from the
interface the accompanying data. The interface seems, by all accounts, to be easy to use which seems to demonstrate the
accompanying fields should have been filled by the client who needs to enlist the grumbling. Once the data has been surmised by
the server, it sends the data to the govt. bodies taking care of framework in a good arrangement as an HTTP call . The reaction of
the government body’s protestation taking care of gateway is gotten and is parsed to decide the complaint number. This complaint
number is then gotten by the client on his cell phone.

©IJRASET: All Rights are Reserved | SJ Impact Factor 7.538 | ISRA Journal Impact Factor 7.894 | 288
 International Journal for Research in Applied Science & Engineering Technology (IJRASET)
ISSN: 2321-9653; IC Value: 45.98; SJ Impact Factor: 7.538
Volume 11 Issue II Feb 2023- Available at www.ijraset.com

IV. CONCLUSION
This is an online complaint base application, Easy to access for the public and officers. It reduces time for both users and officers.
Total problems with descriptions are updated in this system. In conclusion, Negative customer feedback needs to be addressed via a
customer complaint management system, and needs to be carefully analyzed. Moreover, they must recognize the mistakes in the
service standards. Furthermore, the company needs policy and practice in CMS. For better handling of the complaint we must
implement the system under the control of the CMS system. As the aim of this study was to support the company to minimize the
customer complaint and increase the efficiency of the company, we too benefit from the CMS model. Besides, we set
questionnaires and distribute them through the passengers to get their feedback for the system. We found that CMS can increase the
level of customer confidence followed by securing the service for the customers and for the company. Moreover, CMS saves the
time of the customers and makes the customers more loyal to the system and to the company and make them repeat their purchases.
Furthermore, it gives some benefit to the customers and better shapes employees and managers behaviour while interacting with
customers.

REFERENCES
[1] Bhuvana Sekar;Jiang B. Liu, "Location based mobile apps development on Android platform", 2014 9th IEEE Conference on Industrial Electronics and
Applications, May 2014.
[2] Michaella Alyssa T. Aquino;Josua Noel C. Catubig;Shaine Alysson R. Cajayon; Michael N. Young, "Improving and Redesigning the Online Complaint
System of the National Bureau of Investigation (NBI)",2020 IEEE 7th international Conference on Engineering Technologies and Applied Sciences
(ICETAS), Dec 2020.
[3] Cadelina Cassandra; Sugiarto Hartono;Marisa Karsen, "Online Helpdesk Support System for Handling Complaints and Service",2019 International Conference
on Information Management and Technology (ICIMTech), Dec 2020.
[4] Customer Complaint. [cited 2017 2]; Available from: http://www.financepractitioner.com/dictionary/customer-complaint.
[5] Complaint system. 2017 [cited 2017 2]; Available from: https://en.wikipedia.org/wiki/Complaint_system.
[6] Boris A. Galitsky; Maria P. Gonzalez; Carlos I. Chesnevar"Inductive Learning of Dispute Scenarios for Online Resolution of Customer Complaints"2006 3rd
International IEEE Conference Intelligent Systems.

©IJRASET: All Rights are Reserved | SJ Impact Factor 7.538 | ISRA Journal Impact Factor 7.894 | 289