User Guide

Guarantee Letter(GL) Requests

via My AIA App
March 2023

AIA confidential and proprietary information. Not for distribution.

 Guarantee Letter Requests via My AIA App (Step 0)

STEP 0

All GL request starts with Step 0 (Let’s Begin) :

1. Appointment Date – GL Type and eligibility is

calculated after the date is selected.

2. Request For – If the GL is for Member or

Dependent.

3. GL Type – Refer to the dropdown selection. Only

the valid product type and eligible GL for that
member / dependent is displayed here.

4. Company Name – Select the member’s company

name before proceeding with the request.

[AIA – INTERNAL]
 Guarantee Letter Requests via My AIA App (Step 0)
STEP 0
In total, there are 7 types of GL in the “Select GL
Type” dropdown. But it will only be displayed if
member has that benefit / eligibility to request for
that type of GL.

When will GL Type be displayed:

• Specialist Care – Auto display if u have this
benefit
• Post Hospitalization – with GHS benefit and a
valid FGL within the post follow up period.
• Collection of Medication – with GSP benefit and
a Specialist NEW VISIT previously.

• Special Treatment (Dialysis, Physiotherapy &

Radiotheraphy) - First Time request for any 1
Procedural has to be requested by hospital via
2
Hospital Portal. For subsequent
treatment/procedure, member can request via 3
MyAIA under “Special Treatment”.
4
• Health Screening - Auto display if u have this 5
benefit
• Maternity/Pre & Post Natal - Auto display if u 6
have this benefit. 7
• Government Hospital - Auto display if u have this
benefit.
[AIA – INTERNAL]
 Guarantee Letter Requests via My AIA App (Step 1)
1 Specialist Care
STEP 1
Specialist Care GL:
New Request –
Based on the GL type
Without any previous history. Data
selected, Step 1 is different input required for the GL request.
for each GL selected.

Specialist Care GL:

Follow Up –
With previous outpatient “New
Visit” history.
Select the initial SPGL number for
the follow-up GL request. No other
data input required.

[AIA – INTERNAL]
 Guarantee Letter Requests via My AIA App (Step 1)
2 Post Hospitalisation 3 Collection of Medication
STEP 1

Based on the GL type

selected, Step 1 is different Post Hospitalisation GL –
for each GL selected. Select the FGL number for the Post
Hospitalisation GL request. No other
data input required.

Collection of Medication GL –
Select the initial SPGL number for
the GL request. No other data input
required.

[AIA – INTERNAL]
 Guarantee Letter Requests via My AIA App (Step 1)
4 Special Treatment
STEP 1

Based on the GL type Special Treatment GL –

selected, Step 1 is different Select the specific treatment type
for each GL selected. for this request.
Note: The selection exists only if the
configuration allows the request.

Select the initial SPGL number for

this procedural follow-up GL
request. No other data input
required.

[AIA – INTERNAL]
 Guarantee Letter Requests via My AIA App (Step 1)
STEP 1 5 Health Screening 6 Maternity / Pre & Post Natal

Based on the GL type

selected, Step 1 is different Health Screening GL –
for each GL selected. Only one Q - for provider name

Maternity / Pre & Post Natal GL –

Require to select Provider Name
and Doctor’s Name

[AIA – INTERNAL]
 Guarantee Letter Requests via My AIA App (Step 2 – Step 4)
Step 2 Step 3 Step 4
Upload the required Review and confirm the GL request. Submission Confirmation
supporting documents Click on “Submit” to complete it. screen

[AIA – INTERNAL]
[AIA – INTERNAL]