A Group Company

Installation Guide

iOS (iOS 11 & above)

1. Go to App Store
2. Search for “MediExpress”
3. Download and Install the app

Android (Android 11 & above)

1. Go to Play Store
2. Search for “MediExpress”
3. Download and Install the app

A Group Company
 Features available

1. View Digital Card

2. View Dependents
3. View Entitlement & Balance Limit
4. View Claim History
5. Submit New Claim
6. View Guarantee Letter Status
7. Request Guarantee Letter
8. Long Term Medication and Follow Up
9. Panel Locator

A Group Company
 Log In

▪ Key In Username and Password ▪ Dashboard

▪ Forgot Password – you will received link via
e-mail to reset password.
A Group Company
 Digital Card

▪ Click My Policy ▪ Click on the card icon ▪ E-card will appear

** Principle can also view the respective dependent’s digital card

A Group Company
 View Dependents

▪ Click My Policy ▪ View Principle details ▪ Swipe left to view dependents

A Group Company
 View Entitlement & Balance Limit

▪ Click My Policy ▪ Click Utilization ▪ Click benefit type to view ▪ Swipe left to view benefit
entitlement details

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 View Claim History

▪ Select claimant ▪ Choose claim type: ▪ View claim details

▪ Click Claims Inpatient/Outpatient
▪ Select the claim to view
A Group Company
 Submit New Claim

▪ Select claimant ▪ Choose claim type ▪ Fill up required details

▪ Click Claims ▪ Click Submit new claim and click Add Claim

A Group Company
 View Guarantee Letter (GL) Status - Inpatient

Note:
1. Members will not be able to
request Inpatient Guarantee
Letter (IPGL) via mobile app.
2. IPGL will only be issued upon
request from hospital (with
complete documents).

▪ Select claimant ▪ Select GL Type - Inpatient ▪ View GL details &

▪ Click Guarantee Letter ▪ Click GL History GL Status
▪ Click More Details

A Group Company
 View Guarantee Letter (GL) Status - Outpatient

▪ Select claimant ▪ Select GL Type - Outpatient ▪ View GL Request History ▪ View the GL Request
▪ Click Guarantee Letter ▪ Click GL History (List) History Details
▪ Click More Details

A Group Company
 View Guarantee Letter (GL) Status - Medication

▪ Select claimant ▪ Select GL Type - Medication ▪ View details & status

▪ Click Guarantee Letter ▪ Click More Details ▪ Status: In Progress/ Completed

A Group Company
 Request Guarantee Letter - Outpatient

▪ Select claimant ▪ Select GL Type - Outpatient ▪ Upload Image(s) ▪ Click Submit

▪ Click Guarantee Letter ▪ Click + Outpatient Specialist ▪ Fill up all the required ▪ GL Request Successful
information

A Group Company
 Medication – New Request

▪ Select claimant ▪ Select GL Type - Medication ▪ Upload Image(s) ▪ Medication Request

▪ Click Guarantee Letter ▪ Click + Add New Request ▪ Fill up all the required Successful
information

A Group Company
 Medication – Follow Up

▪ Select claimant ▪ Select GL Type - Medication

▪ Click More Details ▪ Click Request New Followup, Fill
▪ Click Guarantee Letter up information & Submit

A Group Company
 Provider Locator

▪ Select Locator ▪ Search the nearest provider ▪ Navigate to the provider ▪ Filter to specify
or search by provider name provider search
▪ View details: Address/ Contact

A Group Company
A Group Company