Requirments for iso9000

Quality management system: these requirements are broad statements that apply to all aspects
of the quality process. They outline the requirements for the quality manual and how to
control documentation and records.

Management responsibility: these requirements describe the role of upper management in

determint the customer’s needs, planning, identifying responsabilities, setting objectives, and
reviewing the performance of a process

Resource management: this group covers the requirements for managing the resources of the
organization through activities such as training employees and providing the proper tools and
equipment.

Product realisatioin: this group is the meat of the standars; it includes all requirements for
how to make the product or deliver the service. Topics include communicating with
customers, the design of the product or service, and how to deliver to the customers