VAC 1 DIGITAL EMPOWERMENT

NO. OF CREDITS: 02 (LECTURE 1 + PRACTICAL 1)

END TERM THEORY EXAMINATION: 30 MARKS (DURATION: 1 HOUR)
INTERNAL ASSESSMENT: 10 MARKS
PRACTICAL: 40 MARKS
SYLLABUS

UNIT 1: DIGITAL INCLUSION AND DIGITAL EMPOWERMENT

 NEEDS AND CHALLENGES
 VISION OF DIGITAL INDIA
 PUBLIC UTILITY PORTALS OF GOI

UNIT 2: COMMUNICATION AND COLLABORATION IN THE CYBERSPACE

 ELECTRONIC COMMUNICATION
 COLLABOARATIVE DIGITAL PLATFORMS
 TOOLS/PLATFORMS FOR ONLINE LEARNING
 COLLABORATION USING FILE SHARING, MESSAGING AND VIDEO
CONFERENCING

UNIT 3: TOWARDS SAFE AND SECURE CYBERSPACE

 ONLINE SECURITY AND PRIVACY
 THREATS IN THE DIGITAL WORLD: DATA BREACH AND CYBER
ATTACKS
 BLOCKCHAIN TECHNOLOGY
 SECURITY INITIATIVES BY THE GOI

UNIT 4: ETHICAL ISSUES IN DIGITAL WORLD

 NETTIQUETTES
 ETHICS IN DIGITAL COMMUNICATION
 ETHICS IN CYBERSPACE

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 UNIT 1
Digital Inclusion and Digital Empowerment
Understanding the word ‘Digital’
Digital is the term used for electronic technology that generates, stores and processes data in
mainly two forms: positive (one) and non- positive (zero). For eg. videos, animations, e-
newspapers, music, podcasts, e-books, digital art etc.
Understanding Digital Literacy
Literacy simply means the ability of a person to read and write. When an individual is able to
read and write using electronic technology, he/she can be considered as digitally literate.
The American Library Association (ALA) defines digital literacy as “the ability to use
information and communication technologies to find, evaluate, create, and communicate
information, requiring both cognitive and technical skills”.
Aviram & Eshet-Alkalai1 contend digital literacy as an umbrella term that encompasses the
following five types of literacies:
1. Photo – visual literacy (ability to read and deduce info from visuals)
2. Reproduction literacy (ability to use digital technology to create new piece of work or
combine existing pieces of work to make it your own)
3. Branching literacy (ability to successfully navigate in the non-linear medium of digital
space)
4. Information literacy (ability to search, locate, assess and critically evaluate
information found on the web and on-shelf in libraries)
5. Socio-emotional literacy (ability to be present online through socializing, and
collaborating, or simply consuming content)
Understanding the ‘Digital Literacy Quotient’
The Digital Literacy Quotient of any individual can be estimated based on the twelve digital
competency areas defined by the research scholars2 at the Open University of Netherland.

SEAMLESS USE
INFORMED DECISION-MAKING
ALWAYS LEARNING
AWARENESS
BALANCED ATTITUDE
LEGAL AND ETHICAL PRACTICES
PRIVACY
INFORMATION PROCESSING AND MANAGEMENT
COMMUNICATION AND COLLABORATION
WORK AND CREATIVE EXPRESSION
USE IN EVERYDAY LIFE
GENERAL KNOWLEDGE

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1. General knowledge - Knowing the basics of digital devices and using them for elementary
purposes.
2. Use in everyday life - Being able to integrate digital technologies into the activities in
everyday life.
3. Work and creative expression - Being able to use ICT to express your creativity and
improve your professional performance.
4. Communication and collaboration - Being able to connect, share, communicate, and
collaborate with others effectively in a digital environment.
5. Information processing and management - Using technology to improve your ability to
gather, analyse and judge the relevance and purpose of digital information.
6. Privacy - Being able to protect your privacy and take appropriate security measures.
7. Legal and ethical practices - Behaving appropriately and in a socially responsible way in
the digital environment and being aware of the legal and ethical aspects of the use of ICT.
8. Balanced attitude - Demonstrating an informed, open-minded, and balanced attitude
towards information society and the use of digital technologies.
9. Awareness - Understanding the broader context of use and development of ICT.
10. Always learning - Exploring emerging technologies and integrating them.
11. Informed decision-making - Being aware of the most relevant or common technologies.
12. Seamless use – Confident and creative application of digital technologies to increase
personal and professional effectiveness and efficiency.

These competencies are based upon each other. The three competencies placed at the bottom
of the pyramid represent the basic knowledge and skills a person has to have to be called a
digitally literate person. When these three competencies are acquired one can build upon this
knowledge and those skills to build the other competencies.
Understanding the term ‘Digital Divide’
The term, which originated in the 1990s, was first used to describe a knowledge and access gap
between those individuals who could use a computer to access the internet and those who could
not. Digital Divide refers to the gap between those who have affordable access, skills and
support to effectively engage online and those who do not. It is the disparity that exists between
individuals who have access to modern information and communication technology and those
who lack access. It can take three forms: Gender Divide, Social Divide and Universal Access
Divide. As technology evolves, the digital divide prevents equal participation and opportunities
in all parts of life. The digital divide is problematic because it creates a disparity in economic
opportunity between those people who have access to broadband internet and those people who
do not. Closing the digital divide is critical to making socioeconomic growth around the world
more equitable and sustainable.
Causes of Digital Divide
 Lack of education
 Low levels of income
 Geographical restrictions
 Lack of motivation and general interest

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Understanding Digital Equity
The National Digital Inclusion Alliance (NDIA) defines digital equity as “a condition in
which all individuals and communities have the information technology capacity needed for
full participation in our society, democracy, and economy.” An equitable digital society has
access to the following elements:
 Affordable, robust broadband access
 Internet-connected devices, such as laptops, phones, or computers to use for their unique
needs
 Access to education on digital technology and best use practices
 Technical support
 Apps and online resources that help users participate, collaborate, and work independently
Understanding Digital Inclusion
Digital inclusion involves the activities necessary to ensure equitable access to and use of
information and communication technologies for participation in social and economic life
including for education, social services, health, social and community participation. It includes:
 Access to affordable broadband Internet services
 Internet-enabled devices
 Access to digital literacy training
 Quality technical support
 Applications and online content designed to enable and encourage self-sufficiency,
participation, and collaboration.
How is digital “inclusion” different from “empowerment”?
Digital inclusion is limited to providing a citizen access to devices and networks that can
enable her to get the information and services necessary and appropriate for her. On the other
hand, Digital Empowerment has an essential element of agency; without this, a citizen cannot
be called digitally empowered. Only a digitally empowered individual can transmit knowledge
to others and benefit the society.
Understanding Digital Empowerment
Digital empowerment starts with access to the digital world. It includes the ability to
confidently participate in the digital world, and reaches its desired goal when citizens can
voluntarily, proactively, and creatively use the existing knowledge, as well as build on it. It can
be referred to as the power to gain strength from digital data. A digitally empowered person is
someone who has control over his/her digital agenda rather than being controlled by the outside
world. Digital empowerment is more than giving people access to digital technologies. It is a
multi-stage process that gives individuals new skills and opportunities to better participate and
express themselves in a networked society.
Organisation and Digital empowerment
Research carried out by MIT has found that those organisations that achieve digital mastery
can increase their profits margins by over 25%. Digital empowerment is what assists
organisations in opening up the knowledge, experience and values that people already have –
it is about discovering and releasing the power of your people in a controlled and focused way.

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Culture and digital empowerment
An enormous part of digital empowerment is creating a culture that supports and thrives on
rapid innovation. Strategy creates competitive advantage, people and culture of innovation
sustains it and technology and communications are the means by which it is delivered. A
company’s culture is the environment in which people operate, ideas are born, people are hired,
work is done and people interact with one another. Culture is experienced in the way we do
everything in our organisations; how we hire, how we motivate, how we reward, how we talk
to one another, how we communicate our ideas, how we dress, how we organise our teams and
hierarchies. Our culture is not usually consciously created, but evolves over time as particular
ways of doing things become normal and accepted. Over time our culture becomes embedded
into every practice in our organisation and the form our culture takes can either help or hinder
the transformation process. In fact, some organisations don’t need to change their culture if
their culture already supports engagement, innovation and flexibility.
Good culture Vs. Bad culture
When it comes to Digital Transformation, we are seeking to create successful, profitable
organisations with highly engaged staff and customers, that are innovative, great places to work
in and great to do business with. There is no one ‘good’ or one ‘bad’ culture. There are endless
possibilities for how we do things, but a ‘good’ culture is one that supports our goals, enables
our people and is aligned with our values. A bad culture in the digital age is one that stifles
creativity, disempowers people and feels cumbersome and inflexible to work in or do
business with.
Barriers to Digital Empowerment
 Skepticism towards internet-based services
 The onset of digital patriarchy (male dominant digitilisation)
 Digital divide
 Overlapping digital literacy with English literacy
 Lack of standardization of digital services
 Data Security
Understanding Digital India
A flagship programme of the GOI with a vision to transform India into a digitally empowered
society and knowledge economy. The scheme was launched on 1st July, 2015 by Prime Minister
Shri Narendra Modi.
 The motto of Digital India is “Power to Empower”.
 The focus is on being transformative – to realize IT + IT = IT.
 The focus is on making technology central to enabling change.
 It is an Umbrella Programme – covering many departments.
 It weaves together a large number of ideas and thoughts into a single, comprehensive vision
so that each of them is seen as part of a larger goal.
 It is coordinated by DeitY and implemented by the entire government.
 The common branding of various programmes as Digital India highlights their
transformative impact.

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Three Key Vision Areas
1. Digital infrastructure as a utility to every citizen
 High speed internet as a core utility
 Cradle to grave digital identity - unique, lifelong, online, authenticable
 Mobile phone & Bank account enabling participation in digital & financial space
 Easy access to a Common Service Centre
 Shareable private space on a public cloud
 Safe and secure Cyber-space

2. Governance and services on demand

 Seamlessly integrated services across departments or jurisdictions
 Availability of services in real time from online & mobile platforms
 All citizen entitlements to be portable and available on the cloud
 Digitally transformed services for improving ease of doing business
 Making financial transactions electronic & cashless
 Leveraging Geospatial Information Systems (GIS) for decision support systems &
development

3. Digital empowerment of citizens

 Universal digital literacy
 Universally accessible digital resources
 Availability of digital resources / services in Indian languages
 Collaborative digital platforms for participative governance
 Citizens not required to physically submit Govt. documents / certificates

Nine Pillars of Digital India

I. Broadband Highways
 This pillar intends to cover in three sub categories. Thus it focuses on
developing broadband highways for rural, urban and infrastructure for national
information.
 Rural - The main motive of the broadband is to cater to 250 thousand village
panchayats.
 Urban - For the broadband for urban it includes the virtual networks Operators
who would be leveraged for service delivery. It is mandatory for new urban
building to have communication infrastructure as well.
 National infrastructure- Networks like SWAN, NKN and NOFN would be
integrated with the national information Infrastructure. Along with that it will
also have permission for horizontal connectivity up to 100, 50, 20, 5 government
offices.

II. Universal Access to Mobile Connectivity

 The prior motive is to focus on digging in deeply within the country. This will
enable them to reach to places where there is poor or no connectivity. Thus there
will be better connectivity across the country. Thus country is expected to have
increased system infiltration & scope of services.

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III. Public Internet Access Programme
 It is subdivided into two components. Common Service Centres and Post
Offices been developed as multi centres.
 Common Service Centres - The increase of number in common service has
been severe. It is made reasonable, multifunctional end-focuses for
administration conveyance. It aims to expand the reach of Govt. administrations
to all GPs
 A total of 150 thousand post offices are being considered to turn into multi
service Centres. This scheme would be implemented by the nodal department.
This ought to be long haul vision for POs.
IV. e-Governance: Reforming Government through Technology
Government Business Process Re-designing utilizes IT to enhance exchanges. This
activity needs to be performed across the departments and ministries across the country.
To help guide the government through technology the following steps are important for
transformation process:
 Electronic Databases- all the database should be converted from manual to
electronic.
 Workflow computerization- the workflow across all the Indian agencies and
departments should be electronic and updated automatically. This will enable
efficiency and visibility across all the citizens of the country.
 Public Grievance Redressal – government and its departments should be
capable of analysing, automating and responding to data in case of problems
that arrive persistently. This will not only save time but also help in the process.
V. e-Kranti – Electronic Delivery of Services
In order to transform e-governance and promote mobile governance and good
governance in the country, E-Kranti was introduced by the GOI in 2015. The following
are the objectives of e-Kranti:

 To redefine NeGP through transformational and outcome-based e-Governance

initiatives.
 To achieve the vision of Digital India Programme.
 To enhance the portfolio of services that cater to the citizens.
 To ensure optimum utilization of core Information and Communication
Technology (ICT).
 To promote rapid replication and integration of e-Gov applications.
 To make the best use of emerging technologies.
 To employ more agile implementation models.
 To avoid the risk of obsolescence.

The initiative has been formulated by the Department of Electronics and Information
Technology (DeitY) to address the electronic delivery of services through a selection
of Mission Mode Projects (MMPs) that is vested under several Government
Departments. A Mission Mode Project is an individual project within the National e-
Governance Plan (NeGP) that focuses on one aspect of electronic governance. There
are 44 MMPs under e-Kranti programme which are grouped into Central, State and
Integrated projects.

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 CENTRAL GOVRNMENT STATE GOVERNMENT INTEGRATED

• Income Tax • Land Records • EDI (E-Commerce)

• Passport • Road Transport • E-Bitz
• MCA21 • Property Registration • Common Services Centres
• Insurance • Agriculture • India Portal
• National Citizen Database • Treasuries • E-Courts
• Central Excise • Municipalities • E-Procurement
• Pensions • Gram Panchayats • National Service Delivery
• Banking • Commercial Taxes Gateway
• e-Office • Police • Financial Inclusion
• Posts • Employment Exchanges • National Geographical
• Visa and Immigration • School Education Information System
• E-Sansad • Health • Social Benefits
• Common IT Roadmap for • Public Distribution System • Roads and Highways
Para Military Forces (PDS) Information System (RAHI)
• E-Vidhaan • E-Bhasha
• Agriculture • National Mission on
• Rural Development Education Through ICT
(NMEICT)
• Women and Child
Developmen • Urban Governance

VI. Information for All

The basic motive of this to provide the citizens of India with all the information they
need. It also makes communication with the government much easier than physically
visiting to different government departments to gather information.
 Online Hosting of Information & reports
 Government star effectively draws in through online networking. This will inform
the citizens about any new developments or news and vice versa.
 Online informing is about informing the citizens about special programs or
occasions by way of SMS or e-mails.
 All this will exhaust a huge amount of existing base which will also demand
additional resources.

VII. Electronics Manufacturing

 Electronics Marketing will require coordination from various fields.
 Target NET ZERO Imports is a striking exhibit of expectation
 Ambitious objective which obliges facilitated activity on numerous fronts
 Focused territories – Fab-less Design, VSATs, Smart Energy meters, micro
ATM’s to name a few.

VIII. IT for Jobs

This program calls for:
 Training individuals in littler towns & towns for IT division occupations
 IT/ITES in NE
 Training Service Delivery Agents to run a suitable organizations conveying the
IT benefits
 Telecom administration suppliers to prepare rustic workforce to coddle their
own particular needs

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 IX. Early Harvest Programmes
 IT stage for messages will cover Government employees and representatives
across the country.
 Government Greetings to be e-Greetings are been made available in different
designs and styles.
 Biometric attendance will cover all the offices of central government of India
in Delhi.
Challenges of Digital India
 The daily internet speed, as well as the Wi-Fi hotspots, are slow as compared to other
developed nations
 Most of the small and medium scale industry has to struggle a lot for adapting to the new
modern technology
 Limited capability of entry-level smartphones for smooth internet access
 Lack of skilled manpower in the field of digital technology
 To look for about one million cyber security experts to check and monitor the growing
menace of digital crime
 Lack of user education
Digital India Initiatives
# DigiLocker
 DigiLocker is a flagship initiative of Ministry of Electronics & IT (MeitY) under
Digital India programme.
 It aims at 'Digital Empowerment' of citizen by providing access to authentic digital
documents to citizen's digital document wallet.
 It is a secured cloud based platform for storage, sharing and verification of documents
& certificates.
 Issued documents are at par with original documents as per Rule 9A of the IT Rules,
2016.

REDUCED
ACCESS ADMINISTRATIVE
ANYTIME, OVERHEAD
ANYWHERE!

FASTER BENEFITS BENEFITS DIGITAL

DELIVERY OF AUTHENTIC REAL TIME
TO TO TRANS-
GOVT. DOCUMENTS VERIFICATION
AGENCIES FORMATION
BENEFITS CITIZENS

DIGITAL SECURE
DOCUMENT DOCUMENT
EXCHANGE GATEWAY

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# e-Hospital
 NIC has developed the e-Hospital project with the vision to improve the delivery of
healthcare services to the citizens across the country.
 The e-Hospital application is the cloud based Hospital Management Information
System for digitization of internal workflows and processes of hospitals.
 It is a one-stop solution which helps in connecting patients, hospitals and doctors on a
single digital platform.
 This application is a web enabled and workflow-based application, hosted at NIC's
National Cloud MeghRaj, built on a decentralized multi-instance architecture being
used by over 268 hospitals across the country.
 The e-Hospital project was initiated with the following objectives:
 To provide the e-Hospital, e-BloodBank and ORS applications to government
hospitals.
 To provide online patient portal for delivery of citizen centric services like
online appointment booking, access to lab reports online and blood availability
status.
 To provide application related technical support to the hospitals through
dedicated Call Centre/ Helpdesk.
 ORS is the online patient portal for citizens to book online appointment for the
hospitals. It is a system to link hospitals across the country for booking online
appointment and for providing patient centric services like viewing lab reports,
checking blood availability status and making online payment.
National Digital Health Mission
 With an aim to create an ecosystem for providing better healthcare services in the
country, the Hon’ble Prime Minister of India Shri Narendra Modi announced the
National Digital Health Mission (NDHM) on 15th August 2020, the 74th Independence
Day of India.
 NDHM aims to make India Atmanirbhar or self-reliant in providing universal health
coverage to all the citizens in the country.
 The digital infrastructure would consist of large amounts of health-related data and
various standardised digital services while ensuring strict confidentiality and security
of personal information of the public.
 It aligns with the goals and objectives of the National Health Policy (NHP) 2017 and
the National Digital Health Blueprint to create a digital infrastructure for providing
healthcare services across the country.
 NDHM envisions a national digital health ecosystem in India which supports universal
health coverage that is:
 Efficient
 Accessible
 Inclusive
 Affordable
 Timely
 Safe

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Digital Systems under NDHM
 Health ID: Implementation of a Unique Health ID (UHID) just like an Aadhaar ID to
identify and authenticate an individual based on past health records. To create a wide
network of health records, the data will also be shared with various stakeholders after
getting an informed consent from the individual.
 DigiDoctor: A repository of doctors with individual details like name, institution,
qualification, specialization and years of experience among other necessary details. The
directory of doctors will be updated from time to time and mapped with the facilities
those doctors are associated with.
 Health Facility Register (HFR): A repository of Health Facilities across the country.
HFR will be centrally maintained and facilitate standardised data exchange of private
and public health facilities in India. Health facilities will also be allowed to update their
profiles periodically.
 Personal Health Records (PHR): A PHR is an electronic record of an individual
which would contain health-related information of that individual. The data contained
in PHR could be drawn from multiple sources and will be managed and controlled by
the individual, who can update/ edit information.
 Electronic Medical Records (EMR): An app that contains medical and treatment
history of a patient. EMR is envisaged to be a web-based system that would contain
comprehensive health related information of a patient at a facility. This would help
clinicians track their patients, monitor their health and suggest preventive check-ups
and screenings.
# e-Pathshala
 e-Pathshala is a portal/app developed by the CIET, and NCERT.
 It was initiated jointly by the Ministry of Human Resource Development, CIET, and
NCERT, and launched in November 2015.
 It hosts educational resources for teachers, students, parents, researchers and educators,
can be accessed on the Web, and is available on Google Play, App Store and Windows.
 The platform offers a slew of educational resources, including NCERT textbooks for
classes 1-12, audio-visual resources by NCERT, periodicals, supplements, teacher
training modules and a variety of other print and non-print materials in different
languages. These materials can be downloaded by the user for offline use with no limits
on downloads. The app supports flip book format to provide a more realistic experience.

STUDENTS
TEACHERS
- Access digital textbooks for all classes
- Access digital textbooks for all classes
- Access graded learning materials
- Access teaching instructions and source books
- Know about events
- Access e-resources
BENEFITS

EDUCATORS
- Access and contribute to periodicals & journals
- Access Policy Documents, Reports of Committees,
NCFs, Syllabus and other resources to support children
learning
PARENTS
- Access digital textbooks for all classes
- Help children achieve expected learning outcomes

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# BHIM
 Bharat Interface for Money (BHIM) is a payment app that lets you make simple, easy
and quick transactions using Unified Payments Interface (UPI).
 Direct bank payments can be made to anyone on UPI using their UPI ID or scanning
their QR with the BHIM app. You can also request money through the app from a UPI
ID.
 Pioneered and developed by National Payments Corporation of India (NPCI), BHIM
has been conceived and launched on 30th December 2016 to bring in Financial
Inclusion to the nation and a digitally empowered society.
 The app is available in 13 languages and 12 local languages including English, Hindi,
Tamil, Telugu, Malayalam, Bengali, Odia, Marathi, among other languages.

How to use the BHIM App?

Set up your
Open the Type in your Once the PIN
UPI PIN by
BHIM app, mobile number Set your 4-digit Link your has been set
typing in the
and choose registered with password bank account up, the account
last 6 digits of
your language the bank will be created
your debit card

# e-Kranti
 The fourth and fifth pillar of the Digital India programme, namely ‘e-Governance:
Reforming Government through Technology’ and ‘e-Kranti - Electronic Delivery of
Services’ respectively are directly linked to the e-Kranti: National e-Governance Plan
(NeGP) 2.0.
 The Vision of e-Kranti is "Transforming e-Governance for Transforming Governance".
 The Mission of e-Kranti is to ensure a Government wide transformation by delivering
all Government services electronically to citizens through integrated and interoperable
systems via multiple modes, while ensuring efficiency, transparency and reliability of
such services at affordable costs.
 The implementation of e-Kranti is vital for Digital India and for the delivery of e-
governance, easy governance and good governance in the country.
 Key principles of e-Kranti are as follows:
 Transformation and not Translation - All project proposals in e-Kranti must
involve substantial transformation in the quality, quantity and manner of
delivery of services and significant enhancement in productivity and
competitiveness.
 Integrated Services and not Individual Services - A common middleware and
integration of the back end processes and processing systems is required to
facilitate integrated service delivery to citizens.
 Government Process Reengineering (GPR) to be mandatory in every MMP
- To mandate GPR as the essential first step in all new MMPs without which a

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 project may not be sanctioned. The degree of GPR should be assessed and
enhanced for the existing MMPs.
 ICT Infrastructure on Demand – Government departments should be
provided with ICT infrastructure, such as connectivity, cloud and mobile
platform on demand. In this regard, National Information Infrastructure (NII),
which is at an advanced stage of project formulation, would be fast-tracked by
DeitY.
 Cloud by Default – The flexibility, agility and cost effectiveness offered by
cloud technologies would be fully leveraged while designing and hosting
applications. Government Cloud shall be the default cloud for Government
Departments. All sensitive information of Government Departments shall be
stored in a Government Cloud only. Any Government Department may use a
private cloud only after obtaining permission from Department of Electronics
and Information Technology which shall do so after assessing the security and
privacy aspects of the proposed cloud.
 Mobile First - All applications are designed/ redesigned to enable delivery of
services through mobile.
 Fast Tracking Approvals – To establish a fast-track approval mechanism for
MMPs, once the Detailed Project Report (DPR) of a project is approved by the
Competent Authority, Empowered Committees may be constituted with
delegated powers to take all subsequent decisions.
 Mandating Standards and Protocols – Use of e-Governance standards and
protocols as notified by DeitY be mandated in all e-governance projects.
 Language Localization - It is imperative that all information and services in e-
Governance projects are available in Indian languages as well.
 National GIS (Geo-Spatial Information System) - NGIS to be leveraged as a
platform and as a service in e-Governance projects.
 Security and Electronic Data Preservation - All online applications and e-
services to adhere to prescribed security measures including cyber security. The
National Cyber Security Policy 2013 notified by DeitY must be followed.
 All new and on-going eGovernance projects as well as the existing projects,
which are being revamped, should now follow the key principles of e-Kranti.

Thrust Areas of e-Kranti

 Technology for Education: All the schools are expected to be connected through
a mutual network that is e-Education. Free Wi-Fi will be given to all schools
including primary schools. This will bring the literacy to next level.
 Technology for Health: This will cover consultation for everyone online. E-
Healthcare also includes ordering medicines online and viewing medical records
over the internet.
 Technology for Planning: This Mission Mode project will be in line with the GIS
based decision. This will be used during project conceptualizing, planning and
during the design and development stage.

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  Technology for Farmers: Using technology, farmers will be able to generate real
information about their inputs and can even order online. Hey would even be
advanced loan and relief money would be transferred online.
 Technology for Security: In case of emergency services or disaster relief
environment, it will provide services to citizens and minimize the loss.
 Technology for Financial Inclusion: Mobile banking, use of micro ATM and post
offices will be strengthened by use of technology.
 Technology for Justice: This will cover e-courts, e-jails, e-police and e-
prosecution.
 Technology for Cyber Security: This centre caters to making a secure cyber space.
Public Utility Portals of GOI
 RTI: https://rti.gov.in/
 FINANCE: https://finmin.nic.in/
 EDUCATION: http://education.gov.in
 HEALTH: http://nhp.gov.in/
 INCOME TAX FILING: https://www.incometax.gov.in
HOW TO FILE AN ONLINE RTI?

HOW TO FILE AN ONLINE ITR?

Step Log on to the

1 portal
Step Download
2 appropriate ITR
form
Step Enter details in
3 Form 16
Compute all
Step relevant tax
4 details
Confirm the
Step above details
5
Step Submit return
6
Digital signature
Step
7
Confirmation
Step from ITR
8 verification
Step E-verify Return
9

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Practical
 Visit a cluster area in Delhi NCR and conduct a digital literacy survey to test the
“Digital Literacy Quotient” of a specific strata (say women) on the basis of competency
areas. Prepare a research report justifying your findings and conclusions.
 Use of UPI for cashless exchange of money.
References
1. Aviram, Aharon, Eshet-Alkalai, Yoram (2006). "Towards a Theory of Digital
Literacy: Three Scenarios for the Next Steps". European Journal of Open, Distance and
E-learning. Vol. 9 (1).
2. Janssen, José; Stoyanov, Slavi; Ferrari, Anusca; Punie, Yves; Pannekeet, Kees;
Sloep, Peter (2013). "Experts' views on digital competence: Commonalities and
differences". Computers & Education. 68: 473–481.
3. Websites
 https://www.digitalindia.gov.in/
 http://www.digilocker.gov.in/
 https://ehospital.gov.in/
 https://epathshala.nic.in/
 https://www.bhimupi.org.in/
 https://negd.gov.in/sites/default/files/e-KrantiPresentation.pdf
 http://www.niab.org.in/DIW/DigitalIndiaPresentation.pdf

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