21:51, 12/03/2023 Interview questionnaire for Relationship Manager

Interview questionnaire for

Relationship Manager
*Bắt buộc

1. Email *

2. Can you tell us your full name? *

General question

3. Describe yourself in few words *

4. What is your educational qualification? *

5. Why did you left your previous job? What motivates you to work in this field? *

6. What's your favorite aspect of working in customer relations? *

7. Why did you apply for this position? *

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

8. What is the most recent new skill you learned? How has that skill helped you to *
better serve your customers?

Questions on background and experience

9. How many years of experience do you have working in this field? *

10. How many years of managerial experience do you have? *

11. How many years of managerial experience do you have? *

12. What area of customer relationship management do you excel the most in? *

13. Do you have any qualifications relating to data analytics? *

14. What do you think are the most important customer demands to satisfy to *
maintain profitable relationships?

15. What's your greatest strength as a customer relationship manager? *

Operational and Situational questions

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

16. A long-term customer complains to you about product prices and is about to *
end your business relationship. What measures would you take to retain them?

17. If a client asks a question that is not in your area of expertise, how do you *
solve it?

18. A small client requests new features in a short time. How would you respond to *
this request?

Competency assessment questions

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

19. Choose according to the level that you think is most suitable for you *

Chỉ đánh dấu một hình ôvan cho mỗi hàng.

Totally Completely
Disagree Neutral Agree
disagree agree

You are an
adaptor to
change?

You are
someone who
can work under
pressure?

You are a
problem solver
and decision
maker?

You are a
person who
has the ability
to negotiate
and persuade?

You are a
person with
good
communication
and
presentation
skills?

You are a
person who is
able to analyze
and synthesize
reports?

You are able to

work in a
team?

You are
someone who
has the ability
to build and
develop
relationships?

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

Role-specific questions

20. As a customer relations specialist, what do you think about the effect of *
customer service attitude?

21. What are the most effective engagement techniques you’ve used to manage *
client relationships?

22. What steps do you take to convert a non-responsive customer? When do you *
stop trying to convert the customer?

23. *

What are the key things you want to highlight when preparing presentations for
clients or managers?

24. *

What are the top 3 qualities that customer service people need to have in order
to be successful?

Behavioural questions

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

25. Describe a time when you had to deal with a difficult client. How did you *
manage to keep the client happy?

26. What do you value more: high work quality or meeting tight deadlines? Why? *

27. Describe your most challenging sales project so far. What were the problems
you faced and how did you overcome them?

28. Please share an issue that you have successfully negotiated with a customer *

Nội dung này không phải do Google tạo ra hay xác nhận.

 Biểu mẫu

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

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