21:51, 12/03/2023 Interview questionnaire for Relationship Manager

Interview questionnaire for

Relationship Manager
*Bắt buộc

1. Email *

2. Can you tell us your full name? *

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

General question

3. Describe yourself in few words *

4. What is your educational qualification? *

5. Why did you left your previous job? What motivates you to work in this field? *

6. What's your favorite aspect of working in customer relations? *

7. Why did you apply for this position? *

8. What is the most recent new skill you learned? How has that skill helped you to *
better serve your customers?

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

Questions on background and experience

9. How many years of experience do you have working in this field? *

10. How many years of managerial experience do you have? *

11. How many years of managerial experience do you have? *

12. What area of customer relationship management do you excel the most in? *

13. Do you have any qualifications relating to data analytics? *

14. What do you think are the most important customer demands to satisfy to *
maintain profitable relationships?

15. What's your greatest strength as a customer relationship manager? *

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

Operational and Situational questions

16. A long-term customer complains to you about product prices and is about to *
end your business relationship. What measures would you take to retain them?

17. If a client asks a question that is not in your area of expertise, how do you *
solve it?

18. A small client requests new features in a short time. How would you respond to *
this request?

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

19. Choose according to the level that you think is most suitable for you *

d Totally disagree
e

You arre an
adapttorr tto v
change? e

You arre ll
someone who o
can worrk underr p
prressurre?
r
You arre a r
prrobllem sollverr e
and deciisiion
makerr?
ll
a
You arre a
t
perrson who
ti
has tthe abiilliitty
i
tto negottiiatte
and perrsuade?
o
n
You arre a s
perrson wiitth h
good ii
communiicattiion
and p
prresenttattiion s
skiilllls? ?

You arre a
perrson who iis
ablle tto anallyze
and syntthesiize
rreporrtts?

You arre ablle tto

worrk iin a
tteam?

You arre
someone who
has tthe abiilliitty
tto buiilld and

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

Disagree Neutral
Agree

Completely
agree

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

Role-specific questions

20. As a customer relations specialist, what do you think about the effect of *
customer service attitude?

21. What are the most effective engagement techniques you’ve used to manage *
client relationships?

22. What steps do you take to convert a non-responsive customer? When do you *
stop trying to convert the customer?

23. What are the key things you want to highlight when preparing presentations for clients or
managers?

24. What are the top 3 qualities that customer service people need to have in order to be
successful?

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

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21:51, 12/03/2023 Interview questionnaire for Relationship Manager

Behavioural questions

25. Describe a time when you had to deal with a difficult client. How did you *
manage to keep the client happy?

26. What do you value more: high work quality or meeting tight deadlines? Why? *

27. Describe your most challenging sales project so far. What were the problems you
faced and how did you overcome them?

28. Please share an issue that you have successfully negotiated with a customer *

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