Describe the current process: Marked out of

1) Who is the current customer/client/user for this process? 2

2) What are the products or services provided by this process? 2
How does the performance of this process in terms, of cost, quality, speed, capacity, align
3) with what customers expect? 3

4) How do materials, people and product flow through the process? 3

5) What is the capacity of the process? 3
6) How well is this process capacity utilized? 3
7) Where is the bottleneck in the process? Why? 3
8) How does the capacity of the process impact the performance of the process? 3
9) How long does it take for the process to process a customer or their order? 3
10) How is quality currently defined and measured? 3
11) What is the level of quality? 2
12) Where are there quality problems? Why? 3
13) Where do people, information and materials “wait” in the process? Why? 3
14) What is the impact of people, information and materials waiting on performance? 3
15) How do suppliers impact the performance of the process? 3
16) How sustainable is the current process? 3
a. Are employees safe and happy? 2
b. Are customers safe and happy? 2
c. What risks do you see and/or might you envision might potentially impact this process? 3

d. Is the process profitable? 2

e. Does the process learn to improve and avoid problems? Why or why not? 3

Describe the potential process improvements:

1) Where can the process be improved? 3

What quality, lean, supply chain, project management principles from the course can be
2) applied to improving process performance? 3

3) How will any improvements change the process? (i.e., people, materials, technology) 3

4) Are there potential tradeoffs between quality, costs, flexibility, etc. in making changes? 2

5) How financially viable are the potential improvements? 2

6) How capable are stakeholders in the process of making the changes? 2

Research Methods:
plan for systematically conducting your observations 2
observing patterns of demand and behavior of the process (i.e.,# of customers at critical
periods; capacity of the process to handle them) 3

talk to people managing or working in the process (if applicable) 2

Format for the Final Report

1) Reference all sources. 2
2) Back all major statements with evidence. 3
3) Question critically the credibility of all sources. 2
4) Spend time carefully organizing your arguments. 3
5) Provide a brief executive summary with your decision and key recommendations. 3
6) Detailed supporting evidence, if critical, should be put in appendices or exhibits. 2
7) Have someone read your paper for clarity before you hand it in (It really does help!). 3
8) Please attach the Human Participants certificates. 3
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