1.The questions "Is the solution working?" and "Can we make it work better?

" are asked in

the:

A. Intelligence stage. B. Choice stage.

C. Design stage. D. Implementation stage.

2. The decision-making technique that provides members with the opportunity to remain
anonymous while stating their opinions is?

A. Groupthink B. Delphi

C. Nominal group technique D. Multi-voting decision making

3. Operational-level systems………………………………….

A. Monitor the elementary activities and transactions of the organization

B. Support knowledge and data workers in an organization

C. Support financial and resource planning activities

D. Support long-range planning activities

4. Management-level systems ……………………………………………...

A. Monitor the elementary activities and transactions of the organization

B. Support knowledge and data workers in an organization

C. Support the monitoring, controlling, decision-making and administrative activities of middle

management

D. Support long-range planning activities

5. Which of the following is/are some of the main areas of the operation of decision support system.
A. Transactions processing B. Production, finance, and marketing

C. Executive support system. D. None of the mentioned above

6.Which of the following is not the DSS development Process?

A. SDLC B. ROMC

C. JAD D. RAD

7. Which of the following are the main components of DSS

A. Data-driven, model-driven, and document-driven

B. Knowledge-driven, communication driven, and Model Management System
C. DBMS, User Interface, and Model Management System
D. Data-driven, User Interface, and DBMS

8. Which of the following is/are some of the main areas of the operation of decision support
system.

A. Transactions processing B. Production, finance, and marketing

C. Executive support system. D. None of the mentioned above

9. Each of the following is a basic GDSS element except

A. Hardware. B. Software tools.

C. A data warehouse. D. A user interface.

10. The system that typically produces fixed, regularly scheduled reports based on data
extracted and summarized from the TPS (transaction processing system) is the:

A. Group decision support system B. Groupware software

 C. Management information system D. Executive supportive system

11. In which stage of decision making does problem discovery happen?

A. Intelligence B. Design

C. Choice D. Implementation

12. The following are merits of the decision support system except

A. A decision support system increases the speed and efficiency of decision-making

activities. It is possible, as a DSS can collect and analyse real-time data.

B. It promotes training within the organization, as specific skills must be developed to

implement and run a DSS within an organization.

C. A company can develop a dependence on a DSS, as it is integrated into daily

decision-making processes to improve efficiency and speed. However, managers
tend to rely on the system too much, which takes away the subjectivity aspect of
decision-making.

D. It automates time-consuming managerial processes, allowing managers to devote

more time to decision-making.

13. Which of the following is a deliverable of the system implementation stage in a formal
system development process

A. Technical hardware and software solution for the business problem

B. Business problem statement
C. Statement of the system users' business requirement
D. Technical blueprint and specifications for a solution that fulfils the business
requirements

14. Which of the following is not a way DSS, GDSS, and ESS support decision making?

A. automate certain decision procedures

 B. stimulate decision making by helping managers question decision procedures or explore
different solution designs
C. generate monthly, hardcopy reports
D. provide information about different aspects of the decision situation and the decision
process.

15.An interactive computer-based system to facilitate the solution to unstructured problems

by a set of decision makers working together as a group best describes a(n):

A. executive support system. B. group decision-support system.

C. decision-support system. D. geographic information system.

16. GDSS software tools that allow individuals to simultaneously and anonymously contribute ideas
on the meeting topics are called:

A. idea organizers. B. electronic brainstorming tools

C tools for voting or setting priorities. D. electronic questionnaires.

17.If sales of your products declined in a specific region of the country, which of the following
types of system would best help you understand why?

A) DSS B) TPS

C) MIS D) CRM

18.Which level of the organization is an ESS specifically designed to serve?

A) Operational managers C) Middle management

B) End-user D) Senior management

19. Which of the following is not likely an advantage of the End- User-developed DSS?

A. Encourages innovation and creative solutions B. Faster design/implementation cycle

C. Duplication of effort and waste of resources D. More acceptable to users

20. The rational model of decision making assumes all of the following EXCEPT the

A. The decision-maker is logical

B. The decision-maker will select the least expensive acceptable alternatives
C. The decision-maker will try to eliminate as much uncertainty as possible
D. The decision maker always has the best interests of the organisation at heart.

21.Which of the following is NOT an advantage of group decision-making?

A. Generates more information and insights

B. Members are more likely to accept the final decision
C. Increased understanding
D. Increased time commitment in the decision-making process
22. The decision-making environment of an executive level manager can be characterised
as:

A. Structured B. Semi-structured

C. Highly structured D. Unstructured

23. A decision support system uses _______ to manipulate data.

A. Formulars B. Algorithms
C. Models D. Heuristics

24. Developing decision alternatives is done during what decision-making stage?

A. Intelligence stage B. Design stage

C. Choice stage D. Initiation stage

25. A decision that inventory should be ordered when inventory levels drop to 500 units is an
example of a(n)....................

A. Synchronous decision B. Asynchronous decision

C. Non-programmed decision D. Programmed decision

26. What component of a decision support system allows decision makers to easily access
and manipulate the DSS and to use common business terms and phrases?
A. The knowledge base B. The model bases
C. The user interface or dialogue manager D. The expert system

27. The most common models in a DSS software system are

A. Libraries of statistical models B. Statistical graphs from multiple information
sources
C. Optimization models D. OLAP tools

28. Which amongst the following is the characteristics of a closed decision-making system?
A. The manager has a known set of decision options and knows their results when fully
implemented.
B. The manager is not aware of all the decision alternatives.
C. The results of the decision are not known.
D. The manager takes the decision inside a closed room.

29. Which of the following is not an assumption about the role of computers in decision
making?
A. Computers are meant to support the manager in decision making, not to replace him.
B. Computers are the key constituents of an effective decision support system.
C. Computers help structure the problems and provide a systematized approach
D. It helps the manger to arrive at the most optimum solution.

30. Which of the following is not likely a support provided by a Decision Support System?
A. Identify the need for decisions
B. Solve or assist in solving problems
C. Provides assistance in the form of advice, analysis or evaluation
D. Get major market share for the company's products
31. If a decision is based on a rule or a method, it is called a
A. Programmed decision B. Non-Programmed decision
C. Semi-Programmed Decision D. Set decision

32. The following are the major set backs of Decision support system except

A. Since it is mostly used in non-programmed decisions, it reveals new approaches and sets
up new evidences for an unusual decision.
B. Due to its small memories and limited storage capacities, DSS has definite computational
constraints
C. The power of DSS is limited by computer science upon which is running
DSS are designed to be narrow in the scope of applications.
D. DSS cannot yet be designed to contain distinctly human decision-making talents such as creativity

33. If a decision is based on a rule or a method, it is called a

A. Programmed decision B. Non-Programmed decision

C. Semi-Programmed Decision D. Set decision

34. ……………………... It is a collection of data that is stored electronically as a series of
records in a table.
A. Spreadsheet B. Database

C. MS Excel D. Presentation

35. DML is provided for

A. Description of logical structure of database
B. Addition if new structure in the database system
C. Manipulation and processing of database.
D. Definition of physical structure of database system

36. ODBC stands for

A. Object Database Connectivity B. Oral Database Connectivity

C. Open Database Connectivity D. Oracle Database Connectivity

37.The database schema is written in

A. HLL B. DML
C. DDL D. DCL

38. An advantage of the database management approach is

A. Data is dependent on programs B. Data redundancy increase

C. Data is integrated and can be accessed by multiple programs D. All of the above

39. A DBMS query language is designed to

A. Support end users who use English-like commands B. Specify the structure of a
database
C. Support in the development of complex applications software D. All of the above
40. The technology for finding hidden patterns and relationships in large databases and
inferring rules from them to predict future behaviour best describes:
A. data mining. B. data clustering.
C. data warehousing. D. knowledge acquisition.
41. Problem solving is one of the stages of decision making.

True or False

42. Managers can use DSS to make decisions about problems that are unusual and not easily
specified in advance.

True or False

43. The final stage of problem solving is........................Implementation of solution

44. A(n )............EIS( executive information system) supports the actions of the members of
the board of directors, who are responsible to stockholders.

45. Making a decision is a multistep process, ……………… in ………….. described four

different stages in decision making: intelligence, design, choices and implementation.

46.There are largely operational decisions, and this type of business activity monitoring is
called………………………….Business process management ( BPM)

47. GIS ( Graphical Information system )…………………………………. Provide tools to help

decision makers visualize problems that benefit that from mapping.

48. Spreadsheets have a similar feature for multi-dimensional analysis called a

…………Pivot table

49. Simulation ……………………………… models ask “what if” questions repeatedly to

predict a range of outcomes when one or more variables are changed multiple times.

50. Group Decision supporting systems ………………………………………… are interactive

computer-based systems that facilitates the solution of unstructured problems by a set of
decision makers working together as a group in the same location or in different locations.
 Section B
Instruction: Answer question ONE [1] and any other ONE [1] question

1. Consider the following case study;

Susan recently joined Blue Skies, a natural fruit processing company as Marketing
Executive. At Blue Skies, fruits are harvested only when they have naturally ripened, and
then prepared into delicious ready-to-eat salads and juices fresh-from-harvest with no
chemicals, no additives and no artificial flavourings. Packaging is done at source and
delivered to shops within 48hrs.
Susan joined the company at a time when management is considering the exportation of its
products to the international market.
As a Marketer, one must continuously decide what is to done, who is to do it, how it is to be
done, and when and where are the best time and place to do it.
Using your decision-making and problem-solving skills, suggest to Susan what is required of
her at every stage of the problem-solving phases. [25] Marks

2. Decision maker are faced with increasingly stressful environment: highly competitive, fast-
paced, near real time, overloaded with information, data distributed throughout the
enterprise, and multinational in scope.
(a) Is decision making a problem-solving. Explain [5] Marks
(b) Discuss the need for making decision in the business environment. [5] Marks
(c) state four (4) characteristics of a DSS [5 Marks
(d) With a well label diagram, Discuss the information requirements of key Decision-
making Groups in a firm. [10] Marks

3. (a) Briefly explain what a decision support system (DSS) is and list 3 advantages of DSS.
[5] Marks
(b) As an ITC consultant, at what stage in a company’s life would you advise the company
to build or buy a DSS package? [5] Marks
(c) Outline the differences between GDSS and ESS [5] Marks
(d) Briefly elaborate on the main components of DSS [5] Marks
(e) Briefly explain four (4) limitation of DSS [5] Marks