Date: 24th September, 2018

ITIL

 An acronym for Information Technology Infrastructure Library.

 Underpins ISO 20000 (International Service Management Standards for IT Services)
 Since July 2013, it has been owned by AXELOS.
 Current version of ITIL is Version 3 (ITIL 2007 edition) and has total of 5 grouped volumes/sets.
 ITIL Version 4 is expected to be released in early 2019.
 ITIL 5 volumes are,
o ITIL Service Strategy
o ITIL Service Design
o ITIL Service Transition
o ITIL Service Operation
o ITIL Continual Service Improvement
 ITIL Certifications:
o Individual Level: Yes
 Foundation Level
 Intermediate Level
 Expert Level
 Master Level
There are different colored pins that are awarded to the individuals on
completion of each certification level.
o Organization Level: No
 Organizations that have implemented ITIL guidelines under IT Service
Management (International Service Management Standards), may be able to
achieve compliance with and seek certification under ISO 20000
o Tool Level: Yes
 ITSM Tools Vendors can obtain endorsement through Cabinet Office for an ITIL-
based tool.