Symantec McAfee

DLP DLP
Acronym For? Data Loss Prevention Data Loss Prevention
What is this? A complete data protection strategy for protection A framework for International Service
and management of organization’s data in today’s Management.
cloud and mobile centered world.
Ownership/ Symantec McAfee
Administration
Current Version COBIT 5 (June 2013) ITIL 3 ( ITIL 2007 Edition)
ITIL 4 is expected to coming in early 2019
Components/  Framework  ITIL Service Strategy
Volumes/  Process Descriptions  ITIL Service Design
Logical Groups  Control Objectives  ITIL Service Transition
 Management Guidelines  ITIL Service Operation
 Maturity Models  ITIL Continual Service Improvement
Certifications o Individual Level: Yes o Individual Level: Yes
 Foundation Level  Foundation Level
 Implementation Level  Intermediate Level
 Assessor Level  Expert Level
o Organization Level: No  Master Level
There are different colored pins that are
awarded to the individuals on completion of
each certification level.

o Organization Level: No
Organizations that have implemented ITIL
guidelines under IT Service Management
(International Service Management Standards),
may be able to achieve compliance with and
seek certification under ISO 20000

o Tool Level: Yes

 ITSM Tools Vendors can obtain
endorsement through Cabinet Office for an
ITIL-based tool.