QUENEE U.

AUSTRIA, CGSP
HOSPITALITY SERVICE PROFESSIONAL

PROFILE
CONTACT
+63 9273904937 Recognized as Certified Guest Service Professional (CGSP) by
American Hospitality and Lodging Educational Institute with four years
284 Brgy. Talaga, Tanauan City, experience in Hospitality Industry seeking for a challenging and

Batangas, Philippines responsible role that will utilize my sills, talent, and experience that will
offer growth opportunity in my career.
quenees25th@gmail.com

EDUCATION EXPERIENCE
Bachelor of Science in
International Hospitality Waitress / Cashier
Management specialized in Dipndip - The Pearl, Qatar
Hotel and Restaurant 2019 - 2022
Administration
Proving excellent service to ensure customer satisfaction.
Lyceum of the Philippines Taking customer orders and delivering food and beverage.
University - Laguna Making menu recommendation, answering questions and sharing
additional information with restaurant patrons.
2014 - 2018
Makes check and ensure all the orders served are in the check, delivers it
to the guest and make sure to give proper change to the guest.
SKILLS Arrange table setting and maintain tidy dining area,
Follow all relevant health department regulations.
Basic Math Skills If free, getting the opportunity to learn making coffees, preparing food
Hands - on experience with cash and assisting our floor manager with some paper works.
register and ordering information
system.
Active listening and effective
Waitress
communication skills.
Multi tasking and organizational Makati Sports Club - Makati City
skills with the ability to perform 2018 - 2019
well in fast - paced environment.
Active listening and Greet all guest and club members warmly.
communication skills. Present menu and provide detailed information when asked.
Great team member, fast learner Communicate order details to kitchen staff.
and self motivated. Present checks and ensures the signature of members in their bills before
proceeding to the cashier.
Ensure to memorize the members allergen to avoid asking everyday.
PERSONAL Set up and serves in banquet and catering when requested.
INFORMATION Provide excellent customer service to the members.
Age : 25 years old
Birth Date : August 20, 1997
Gender : Female I hereby certify that the above information are true and correct to the best of my knowledge
Citizenship : Filipino and I give my consent to have these statements checked in connection with my application.
Marital Status : Single

Quenee U. Austria, CGSP

Applicant