LORY MAE S.

PASCO
Dedicated and highly motivated hotel management graduate
seeking a challenging and rewarding position in the hospitality
industry. With a strong academic foundation, practical
experience, and a passion for delivering exceptional guest service,
I am eager to contribute my skills and knowledge to a dynamic
hotel team.
+639651762341
pasco.lorymae@gmail.com
193 Coloong 2, Valenzuela City

WORK EXPERIENCE

BARISTA - MARIAN CAFE

SEPTEMBER 2022 - DECEMBER 2022

Maintained a clean and organized coffee bar, adhering to health and safety standards, while
consistently exceeding guest expectations.
Answer customer questions about coffee selections and suggest suitable choices.
Handle customer feedback and resolve any issues professionally.
Be knowledgeable about the café's menu offerings, including food items and seasonal specials.
Assist in updating and displaying menu boards.
Proficiently operate espresso machines, grinders, and other coffee-making equipment.
Create a variety of specialty coffee and tea beverages according to established recipes.
Customize orders to meet individual preferences, such as adjusting the strength, sweetness, or milk
type.
Handle customer feedback and resolve any issues professionally.

ON THE JOB TRAINING - ANILAO AWARI BAY RESORT

JANUARY 2023 - APRIL 2023

Assisted in various hotel departments, gaining hands-on experience in front office, housekeeping, and
food and beverage.
Participated in daily operations, including guest check-ins, room inspections, and restaurant service.
Managed guest reservations, took orders, and coordinated with the kitchen staff.
Maintained a clean and organized dining area, including setting up tables and silverware.
Managed guest check-in and check-out processes, providing a warm welcome and ensuring a smooth
departure.
Collaborated with housekeeping and maintenance teams to ensure well-maintained guest rooms.
Addressed guest inquiries, resolved issues, and provided recommendations for local attractions.
 EDUCATION

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

ST. MARY’S COLLEGE OF MEYCAUAYAN

Mac Arthur Hi way, Saluysoy, Meycauayan City Bulacan
2019-2023

SENIOR HIGH SCHOOL

EMMAUS CHRISTIAN SCHOOL

309 Marcelo H. Del Pilar St, Valenzuela, Metro Manila
2017 - 2019

JUNIOR HIGH SCHOOL

EMMAUS CHRISTIAN SCHOOL

309 Marcelo H. Del Pilar St, Valenzuela, Metro Manila
2013 - 2017

PRIMARY EDUCATION

COLOONG ELEMENTARY SCHOOL

Coloong 1 Rd, Valenzuela, Metro Manila
2007 - 2013

ADDITIONAL SKILLS & EXPERTISE

Exceptional interpersonal and communication skills developed through coursework and work
experience.
Dedicated to ensuring the highest level of guest satisfaction and resolving any issues promptly.
Proficient in Microsoft Office Suite
Experienced in managing check-in/check-out processes, handling reservations, and maintaining front
desk operations.
Skilled in addressing guest inquiries and concerns to ensure a pleasant stay.
Knowledgeable about food safety and sanitation practices.
Collaborative team player with the ability to work effectively with diverse groups.

REFERENCES

MS. DESIREE MAE ANGELES MS. ROSELYN SORDILLA

BSHM/TM Program Adviser Admin Head / OJT Coordinator

dm_angeles@smcm.edu.ph at Anilao Awari Bay Resort
+639456137070 +639177988488

I hereby certify that the above-stated information is true and correct.

LORY MAE S. PASCO

Applicant