Michelle L.

Brown
15119 Wiltshire Manor Drive Charlotte, NC 28278
704-907-6594
shellyontour@gmail.com

OBJECTIVE

To obtain long term employment with a well established organization where I may fully utilize my
skills and abilities.

SKILLS PROFILE

 Experience in handling confidential paperwork

 Knowledge in Word, Excel, PowerPoint and Access
 Multitasking with competing priorities
 Responsible for managing employees schedules and vacations
 Good communications background

EMPLOYMENT HISTORY

Loss Mitigation Specialist Jan 2008- Mar 2009

Home Assure/ Assurance Consulting Group Charlotte NC
 Directly severed as an agent for clients who had a home(s) in foreclosure
 Counseling clients in all stages of default including: early and late stage collections, bankruptcy,
foreclosure and loss mitigation
 Perform Loss Mitigation Resolution on accounts in foreclosure and Bankruptcy to include: Loan
Modifications, Special Forbearance Plans, DIL and Short Sale
 Extensive communication with all lenders to ensure proper workouts
 Detailed Mitigation notes from lender and client conversations
 Assessing clients financials to obtain the best workout solution

Executive Assistant 2003-2007

MAL Entertainment Charlotte, NC
 Credit Card Fraud Prevention
 Assisted Accountant closely in weekly payroll of 400 employees
 Managed accounts receivable and payable for multiple accounts
 Covered phones for word-processing clerk during clerk’s lunch break.
 Provided support to Owner and CEO by conducting calendar management, meeting coordination,
travel arrangements, attendance and vacation schedule.

General Manager 1996-2003

MAL Entertainment Charlotte, NC
 Implement operational procedures
 Control Inventory, monitor revenues and modify procedures and prices
 Ordered all food and beverage supplies on weekly basis
 Set staff work schedules and monitored staff performance
 Resolved customer complaints
 Managed up to 60 associates including wait , bar , kitchen and security positions
 Ensured that all Health and Safety regulations were followed
 Recruited and trained staff

EDUCATION
Diploma 1989
Albemarle High School, Albemarle, NC

Coursework toward Paralegal and Executive Assistant 1990

Kings College, Charlotte, NC