BIEN

5
ff he ook
6
1
oadspeaker
4
3
oud
2

BIEN
ewind
dial the phone number? eview

etrieve

contact someone
eplay

record an outgoing message BIEN

enter your access code

press the button

paragraph upper case letters underline

listen to my incoming messages

italics icon lower case letters

BIEN

fast forward BIEN

receiver

volume

delete

location
3
modify 5
1
2
cord 4

save
BIEN BIEN

attachment

background

username

password
bold

BIEN

log in
BIEN

copy copy
paste

forward attachment

reply font
log out
desktop
paragraph
BIEN

BIEN

5
4
1
6
2
3
 2
6
3
5
1
4

stamp

h e i g h t
sign n r m
weight g o o d s p a r c e l
p c a
sort e k s
c u
collect l e n g h t m a r k
e

F
F
V

F
BIEN HECHO
BIEN HECHO

good condition

paperwork

insured

this side up

shipment

pick up

courier

collect the mail put the goods

check all the items attach your company label

make sure

includes the correct postcode

weight the envelopes delivered on time

 BIEN HECHO
BIEN HECHO

8
6
7

1
4
3
2

BIEN HECHO
X
reight ontainer

X
orldwide
X
eliable

oad

X
ontact

BIEN HECHO
BIEN HECHO

requirements
quote
start a business

free of charge
risk
compete
advantages

guarantee
manufacturer

free of damage
investment

ensure
loss

profits
 BIEN HECHO

BIEN HECHO

5
3

BIEN HECHO
x

4
1
5
3
2

2
tranfer calls 5
1
put you on hold 6
3
create a possitive impression 4

hang up

ask for permission

 regarding
discuss
unavailable
order
currently

critical
interrupt
priority

was cut off

currently
no reply
as soon as posible
out of town
handles problems

reach is on another line

go over
let me know

comments specify
essential
missed a call
get back to you

¿Puedo preguntar quien esta llamando?

Entiendo que Richard Adams me estaba buscando

Te voy a pasar con el director de compras, Mrs Riley

Uno de los representantes de ventas intento atendernos

Nosotros solo consideramos ofertas recibidas por escrito

Mr Spencer no está disponible actualmente, pero

el me ha especificado los asuntos a mi
 participants

notify

confirms

book a conference room

3
organise
5
light refreshments
2
1
4

podium
display

hold a meeting

last minute
menu
laser pointer
lets try for
notify

on site meeting

previous commitment

auditorium beverage
 accurate
venue
take care of
set up
beverages
provide

1
5
3
2
4

display
memorable
detail
buffet lunch
event
success

2 3

6
6
1
2
4
1

34 5
 board of directors

line of products

5
summarise
1
closing session
3

handed out 4
opening remarks
2

conference call free gift

objetive

pros and cons

name tag brochure

training

focus
major

task

clarify
attendance list demostration
 objetions

take notes

expansions

actions

attract

4
raise
6

2 selection

1 present
3
issues

analyse

assing
 promotional material

catalogue
exhibit

stand

sign up

deposit
logo

slogan

3
x
1
6
2
x
4
5
 2
5
4
1
3

show interest

give you a call

enter a market

make small talk

achieve your goals

expand

vendor

represent

rapidly-growing field

valued customer

exchange

3
6
5
2
4

7
1
 unlimited mileage

driving license

insurance
check in boarding pass
rent a car

drop off

passenger
gate driving licence
make a reservation

overweight luggage passenger

via

e-ticket

stopover

land

waiting list

inbound flight

arrival

voucher

departure

outbound flight
 laundry service

business centre

fitness centre
4
luxury suite
5
double room 1
2
half board
6
3

john
wendy

janet
david

mark lucy

me temo que la sección de negocios esta llena

estamos revisando diferentes hoteles para nuestro viaje de
negocios
me puede asignar el asiento ahora?
cuales son vuestras tarifas
el check in es 2h antes del vuelo
que tipo de cocina servis
 5
1
6
2
4
3

consecutive
clock out

salary

part time

give written notice

unpaid leave

card reader
sick note

sick leave
 suspicious security guard
break in firewall
virus security camera
hacking alarm system
surveillance system

firewall
protect
unfamiliar
unattended

accompany

purpose
key

1 2 3
4 5
6 7

7 6

2
5
4 1
x

isnt fresh

is a missing part

insist on

rude
interrupt
expectations
argue

calmly
politely

respectfully make a claim

satisfied
inconvenience
compensation
pricing

credit your account

 making a noise

repair

defect
be in touch

failed to meet
disappointed
due
consequences
is torn

isnt fresh

expectations

is broken

faulty parts
 method

interested in

find out

factor

conduct a survey

go ahead

demo
concerned

loyal
options

test

dont mind
 are copying
are training
am checking
is teaching Are
having
are hiring is
fixing
is putting Is holding

are typing

3
5
4

1
2
Greg is eating a sandwich
Greg isn´t distributing mail
Are you working at the moment?

Who is Mrs Smith talking to?

Gail and Melissa are talking to her partner

What are they preparing?
Gail and Melissa aren´t typing letters

Is Amy writing her weekly report?

Where are Peter and Lisa sitting?

Ed isn´t writing an e-mail

Ed is scanning a document
 Is Jaime working on a presentation at the
moment?

Why is the CEO talking to Louise now?

When do we usually send invoices

to our customers?

Richard files documents every day

Who is the Marketing Director talking to right

now?

How often do you order office

supplies?

6
1
5
doesn´t answer 3
2
4
is showing

send

Lisa doesn´t work in the afternoons

leave

am listening I like my new job

isn´t sitting Are Fiona talking to a customer now?

drink
Are Richard and Peter come to the meeting?

Who is answering the phones at the moment?

Our CEO travels to China every month

buscar a/an = singular
por
internet
any = se considera
plural al preguntar =
algunos/as

BIEN

How many
the
How much
a
How many
a lot of How much
How many
any
How much
an

a lot of

BIEN

Are there any messages for me?

There are some cheques to sign for you

There is a fragile item in this box

There aren´t any meetings today

There isn´t much papel for the printer

Is there a lof of paperwork to do?

much = interrogativas y negativas

is there = incontable
are there = contable
 BIEN HECHO

BIEN HECHO

weren´t
were

were
wasn´t

were

wasn´t

was

was
BIEN HECHO

Were there
Was there
BIEN HECHO
Was there

Where were Katie and Joyce last Tuesday? Were there

3 there were
Was Lara in the lobby to receive the visitors?

2 there wasn´t

4 there were
Were the sales reps at a training session yesterday?
1 there weren´t there was

Why was Mr Spencer angry this morning?

 arrived

tracked
paid
saved worked
didn´t arrive
studied
didn´t send
complained
flew
stopped

3
didn´t have

5 wanted

1 sent
did
wrote 4 didn´t have

cost
2
asked
brought

got

went

left

found
 Did you speak to our contact in Dublin?

Where did I leave the documents?

How many copies did they give to you?

Did Lisa teach you how to fill out the form?

Who did you call in Rome?

she didn´t pay shipping bill

she made a reservation for flight to Lima
she didn´t choose photographs for the new catalogue
she didn´t talk to Mr Lee in Shangai did
she shipped order to Naples send
she met Mrs Ivanov for lunch
left

did
use

Did you ask for a quote? did

change
When did they receive the order? offered

Why did Rob cancel the order?

did
arrive
Did the company track the container?
had

How did they send the goods? Did inform

3
2
5
4
1

sent

did you speak

didn´t arive

when did they load

didn´t call me
 wrap
wont break
wont make
are
will reach
need
will go
want

doesnt finish
wont meet
make
will sell
is
take place
doesnt be

reschedule send
will provide
wont attend
ask
suits will go to

will see will be

doesnt return

doesnt leave minimise

will be will use
will take
doesnt come

unless

if

unless will find a venue with enought space

if
yougive me a budget
unless

if we want to do a conference

i wont give it to my boss

 nothing
no one
nothing
nowhere

Im not going to order anything

i didnt call anyone
they havent prepared anything
complains i didnt go nowhere
is
want
somewhere
schedule
anyone
call
fills anyone

3 press someone
6 sends something

1 am
anywhere
4 check
5 need

2 label
3
yes, i can no, he cant no, he cant
6
2
4

1
5

no, she cant yes, they can no, we cant

can you take a brochure?

can Mark hear the speaker? couldnt

could
can Jack find his name tag?
couldnt

can Lisa come to the meeting?

could
can the participants speak French?
couldnt
can we take the lift?
 could James answer all the questions?

could you help me please?

could you reschedule the meeting please?

could they hold the meeting in Rome?

2
4
1
who should present the new product?
3

when we should have the break?

where we should hold the conference?

couldnt
should david make the opening remarks?
cant
could
3
1
can
2
4

people mustnt smoke here

he shouldnt use his mobile phone

here

you must wear your name tags

he must book the conference room

he mustnt send out the invitations until next week
he must prepare the attendance list he should listen to the speaker
he mustnt forget to make name tags
 do
have to attend

doesnt have to
have to be

does
have to make

has to create

do
have to register

have to pay

do
have to get

have to arrive

dont have to

have to contact
dont have to

have to make
doesnt have to
have to display
mustnt
has to tell

has to fill doesnt have to

has to watch mustnt

dont have to
puede
que,
50/50

podria ser, poco probable

we may participate in the exhibition this year

4
1
i might have not enough storage space
5
2
3

our company might try to enter

the russian market next year

may we use the large

conference room tomorrow?

mr arnolds may not attend

the clossing session

might not have

may sign up
you should make small talk
may i see
you mustnt enter in that area
might make
you dont have to find new vendors now
may i offer

i may will assign this project to helen

may not be

you must speak politely to the customers

 room 154 is dirtier than room 156

quieter than

more attractive than

bigger than
the park hotel is more expensive
than the riverside hotel
better than

more modern than

tastier

eds car is older than lilys car

golden cactus is more

popular than desert inn

a flight to amsterdam is
cheaper than a flight to paris

mike rented a car smaller than the

car that john rented

the weather in london is wetter than the weather in

athens
the drive to blackbridge is longer
than the drive to greendale

the excelsior hotel is more

luxurious than the city hotel dougs bed is more confortable than ed bed
 the tallest
the easier

the most famous

the noisiest

the hottest

the most magnificent

the bay hotel is the biggest hotel

the bridge hotel is the smallest hotel

the crown hotel is the most expensive hotel

 too much= sustantivo
too=adjetivo
enough+noun
adjetive+enough

enough
not clear enough
too young

private enough

too expensive
not attractive enough

too slow

the auditorium is too crowded

the girls isnt tall enough
the background is too dark
your dog is too friendly
the boy isnt strong enough
the corridor isnt wide enough
 carefully
comfortably

angrily
badly

high

fast

loudly
politely
2
well
4
suspiciously 3
1
professionally
 have sent
have scheduled

has assured
have dealt
have filed
had shown

has left
have conducted

has forgotten
has booked
have sent
have analysed

i havent hired more telemarketers

david have rescheduled the sales meeting

found
forgotten
we have discussed the sales figures for october
gone
kept
thay have shipped the goods to amsterdam
left
made our company have begun producing telephones
ran
sent robert and peter have gone to london
shown
taken
writen

dealt
 many people have taken part in the survey

which target population have you chosed?

william have conducted enough interviews

we have increased demand for the product

what have people said about our products?

she hasnt bought light refreshments

she hasnt spoken to the it department about projectors where have fiona put the sales analysis?

she has booked the conference room

5
she hasnt written opening remarks 6
1
she has prepared a powerpoint presentation 3
2
she has asked zoe to type agenda
4

havent prepared
have
scheduled

has handed out

have developed

have
left
hasnt collected

hasnt made

have
ran out of