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WORK ACTIVITIES
A Tourist Guide needs to prepare Post tour report so that tour activities are evaluated and
analysed in accordance with travel agents requirements. The Tourist Guide who is competent in
post tour shall be able to obtain on-tour information, study tourist feedback and generate tour
report
sa
mple survey questions
1 OBTAIN ON-TOUR INFORMATION
A tour guide needs to be observant of new places of interest and products in the country. He/she
needs to pay a visit to these new places and products center to gather as much information as
possible such as security measures, its legalities, about the product itself, facilities available at
the center etc. A place which fails to meet the national standards required as a tour destination
must not be proposed as a tourist destination. The information gathered for potential new places
of interest or new tourism products can be used to promote new national destinations and as new
tourism products.
Field studies and evaluations are required especially when planning to propose a new destination
in an itinerary. Among the information needs to be gathered and evaluated are as follows :
1. safety
2. location
3. distance
4. facilities
5. about the product/place
6. prices
7. tourism interest
8. route to destination
9. other services
These are avenues where details of on-tour informations are recorded, to ensure the genuineness,
accuracy, transparency and accountability of the information recorded.
Tourist Guide Log Book
Tourist Guide Log Book is one of the ways to capture and record information of a tourist guide
on his or her assignment. It helps to collect detailed information on the itinerary and can be used
later on as a record if inconsistency happened.
A survey is required in order to find out the feedback form the guests regarding :
1. Place of interest
2. Accommodation
3. Restaurants
4. Coaches
5. Tourist guide performance
In order to carry out a survey, a tourist guide may request formatted survey form from the travel
agent. If such survey forms are not available, a guide may create himself the following form.
Tourist Feedback Form contained the most direct information from the tourists. It captures their
satisfactions and dissatisfactions and also their constructive feedbacks that can be useful and act
as a reference for the tourist guides or travel agencies’ next itinerary planning.
After studying feedbacks on the situations, one will be able to classify the findings of the reports
into few different categories, suggestions for improvements, suggestions for new and prospective
tourism products, compliments and complaints. With that, tourist guides and travel agencies
alike will be able to benefit from the feedbacks and adopt or implement it for the next tours.
QUESTION
References:
info.frim.gov.my/ecotour
www.tourism.gov.my/en/destinations
www.motour.gov.my
www.nadge.org
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