FOOD AND BEVERAGE SERVICE

10TH EDITION
RE-ESTABLISHING THE FUTURE
OF THE FOOD SERVICE INDUSTRY

Dear Sir/Madam,

We are proud to be publishing Food and Beverage Service 10th

Edition.  However we are also aware of the devastation of the food
service industry caused by the effects of COVID-19. 

Throughout the industry, work is now underway to re-establish

the future of food service operations.
 
Food and Beverage Service 10th edition is the essential reference
source for trainers, practitioners and anyone working towards
professional qualifications in food and beverage service. 

Providing food and beverage service, in the new industry reality, is

supported by the principles and good practice covered in the
book, with more emphasis on some aspects.
 
These include:

Developing low touch service systems to help to reduce the

physical contact between people and between people and
equipment and maintaining physical distancing of workers
and customers.
Reviewing the range of the foods and beverages on offer to
help to increase the efficiency of the production and service
processes.
Increasing the use of technology , including moving booking
systems, menus, beverage lists and details of current service
procedures online, and using mobile apps for customer check-
in, ordering and payments.
Ensuring more regular hazard analysis , risk assessment and
monitoring, and maintaining up to date records.
Managing hygiene and maintaining increased cleaning
protocols, and having the processes visible to customers
though, for example, displaying an up-to-date cleaning rota,
and cleaners visibly working.
Increasing staff training , especially on following the
necessary processes and procedures to reduce risks.

One week is a long time in COVID-19.  Our understanding is

changing and hopefully the risks will reduce.  New opportunities
to manage the risks will appear and ensuring awareness of these
opportunities will help to better manage the business.
 
Keeping ahead of best practice guidance and changes in scientific
understanding is essential. It is also important to only follow advice from
authoritative sources.  Examples of these sources are listed below.

World Health Organisation: The organisation gives general

information on world heath, and also provides detailed information on
COVID 19.
https://www.who.int

UK Government:
General Coronavirus (COVID-19) related advice
https://www.gov.uk/coronavirus
Specific advice on business reopening
https://www.gov.uk/coronavirus-business-reopening
Health and Safety Executive the UK’s national regulator for workplace
health and safety provides detailed guidance on risk assessment and
managing risks, and on working safely, restarting work, and being
COVID-secure.
https://www.hse.gov.uk
 
Professional associations:
UK Hospitality 
The trade body for the UK hospitality industry provides up-to-date
detailed advice which especially covers reopening guidance.
https://www.ukhospitality.org.uk/
Institute of Hospitality
The professional international hospitality management association
provides detailed information on navigating business instability caused
by COVID-19. 
https://www.instituteofhospitality.org
 
Commercial organisations
Cloud Break Safety have set up a COVID-secure website which includes
free information and downloads. www.covidriskassessment.co.uk
Magna Food Health and Safety provides food safety consultancy,
training, on-line courses and support materials.
https://www.magna-fhs.com
Foodservice Consultants Society International (FCSI) is a professional
association and provides a searchable international register of specialist
food service consultants.
https://www.fcsi.org

We hope you find this information useful, and enjoy using Food and
Beverage Service 10th Edition. If you have any questions about this
edition please contact our friendly sales team in the UK or Worldwide.

Best wishes,

John Cousins & the Hodder Education Team