All the formal sentences in Language focus 1 are from letters and all the informal ones are

from emails.
Emails generally have less formal styles than letters, but there can also be differences in styles between
emails.

1) Look at the two email messages. They both involve communication between two companies or
organizations. How is the writing style different in each one? Think about the following points.
a) The greeting and the ending: The greeting and farewell part of email 1 is much more
cordial and formal than that of email 2

b) The topics The first email talks about what a company is like providing logos to an event
organizer who will work with them, a fairly formal issue because they are work ties, and
the second talks about some payments and invoices that were not made as they should
have been more emails from him economic area between two employees so it is more
informal

c) The amount of information provided Both provided the necessary information so that it
was understood what each email was about, although email 1 was always more formal.

d) The formality of the language used Email 1 uses more formal language than email 2

2) Which email is more informal?

Email 2 is really more informal than email 1

3) What examples of informal language discussed in Language focus 1 can you find in the more
informal email?

Simple sentences

Use emojis or faces in email

4) Is there anything else that makes it more informal?

The change of subject at the end of email 2 makes it much more informal than email 1
Email 1
Email 2
 5) Now rewrite the informal email in a formal style.

Dear Jeff

Good afternoon I got all your bills in the post this morning. Many thanks for that.

And so sorry about that one from January that did not get paid. You are right in the confusion about the
invoice numbers, we forgot to pass the new version on to accounts, but just filed it away.

Accounts have it now, so it will be paid with the other ones at the start of next week.

Please let me know when you read this email and if you have any questions about it,

Many thanks

Hugo