The document discusses various techniques for effective communication, including maintaining eye contact and an engaged demeanor, nodding, having an open posture, leaning in while speaking and listening, and avoiding mixed messages. It emphasizes the importance of active listening to improve mutual understanding and seek solutions, as well as avoiding aggressive communication in favor of assertive and non-confrontational styles.
The document discusses various techniques for effective communication, including maintaining eye contact and an engaged demeanor, nodding, having an open posture, leaning in while speaking and listening, and avoiding mixed messages. It emphasizes the importance of active listening to improve mutual understanding and seek solutions, as well as avoiding aggressive communication in favor of assertive and non-confrontational styles.
The document discusses various techniques for effective communication, including maintaining eye contact and an engaged demeanor, nodding, having an open posture, leaning in while speaking and listening, and avoiding mixed messages. It emphasizes the importance of active listening to improve mutual understanding and seek solutions, as well as avoiding aggressive communication in favor of assertive and non-confrontational styles.
contact. Maintaining good eye contact can show you're engaged and actively listening to what someone is telling you. ... Head nod. ... Firm handshake. ... Open palms. ... Upright and open posture. ... Leaning in while speaking (and listening) you're more likely to make badly informed statements and reduce your credibility, let alone hurt someone by 'putting your foot in your mouth', even if your intentions were genuinely harmless. verbal, nonverbal and visual. Rereading is great because it helps us edit our sentences to be more readable. The last thing we want is to put obstacles in front of our reader when it comes to absorbing the message we're trying to communicate.the process of communicating nonverbally through conscious or unconscious gestures and movements.mixed message (plural mixed messages) (idiomatic) Any communication that is contradictory, inconsistent, or unclear, especially in its motive or intent.Active listening is a way of listening and responding to another person that improves mutual understanding. It is an important first step to defuse the situation and seek solutions to problems.Assertive. Aggressive. Definition. Communication style in which you put the rights of others before your own, minimizing your own self-worth.