 Evaluate current workload (Customers/Suppliers/ERP activities) in order to distribute fairly /

effectively on team members.

 Monitors team members performance through daily activity report of all on hand shipments for
our customers & it’s related documentation & financial interactions set by the company.

 Follow up closely sales activities through weekly sales plan & it’s feedback reports.

 Maintain close CRM process with current customers by frequent phone calls, visits & feedback
forms.

 Follow up closely purchasing activities and maintain very good relationship with current vendors
& look always for new names that add more value.

 Arrange for monthly awareness meeting with team to review & explain new international &
governmental regulations that affects our Biz.

 Make sure to keep SOPs for every process and each documentation cycle. Also, to be in
accordance to ISO policies.

 Taking care of monthly jobs closure, making sure that all costs / billing / collections are in place
through financial reports by company’s ERP system.

 Preparing monthly volume & financial reports for biz done by the department, then analyzing on
monthly basis.

 Make sure to have an annual budget that makes all team members are well trained / licensed on
all technical & interpersonal skills by certified training centers.

 Preparing annual budget for the department showing cost of our needs versus revenues that
expects to achieve.