Dileep Singh Rawat

MOB: 8178398130,7053782676
Address: S. Q- 2 MUNIRKAENCLAVES, NEW DELHI-67
Email: rawatdileep252615@gmail.com

Career Objective
Looking for a position as Sales Support in a company that provides an open environment with many
opportunities for continuous growth. Summary of Qualifications: Remarkable experience in Inside and
Outside Customer Sales Support. Remarkable experience in Inside and Outside Customer Sales Support. I
bring 10 years of experience in Sales Support.

WORK EXPERIENCE

Company Name: GIVAUDAN INDIA PVT LTD. Since working from July’22
Profile: Sales Support Executive

 Plan, implement and manage sales flavoring workshops.

 Raise sample request as per customer requirement.
 Follow up with customer care for order processing.
 Support to CA, Distributor and customer for order processing to dispatch
 Update pending Indent and PO.
 Co-ordinate with regulatory team for documents as per customer requirement.
 Weekly call for pending indent, orders and sampling team.
 Follow up with sales team and customer for outstanding payment
 Follow up with pricing team for update special price in system.
 Maintain daily sales report.
 Identify bottlenecks in the sales process
 Suggest solutions in a timely manner
 Identify labor with needs, strengths and weaknesses
 Identify needs for sales skills improvement
 Set objectives and KPIs
 Set up and monitor sales processes
 Serve as advisor to our employees by answering all of their sales related questions and concerns
 Evaluate strengths and weaknesses to identify training needs
 Oversee sales training material and suggest improvements
 Stay up-to-date with latest sales trends and best practices
Operate System: ATLAS, FPR, OSS, AUROA AND MS EXCEL
Company Name: LONZA INDIA PVT LTD Dec’19 to July’22
Profile: Customer Support Representative

 accepting prescriptions for filling by Retail Pharmacists

 determining customer requirements and advising customers on the selection, price and usage of
non- prescription medicines
 advising customers on the correct application and storage of medicines
 selling goods such as non-prescription drugs, first aid supplies, toiletries and cosmetics
 accepting payment for goods and services by a variety of payment methods and preparing sales
invoices
 promoting goods and services that are for sale
 assisting with the ongoing management of stock such as product inventories and participating in
stock takes
 stacking and displaying goods for sale, and wrapping and packing goods sold.
 Support to Sales team for order to cash.
 Booking the order in SAP and confirmation to customer for order booking and e-mail and verbal
confirmation for changes in PO, if required.
 Maintain the weekly PO projection and open order details with sales person.
 Follow up to Procurement Team for Stock updating in weekly.
 Maintain MTD and YTD Sales data.
 Maintain Monthly sales target.
 Make the Quotation & PI as per customer requirement
 Letter for RC & Authorization letter for tenders.
 Payment follow up with vendor and customer.
 Weekly sales calls and outstanding payment.
 Sales Analysis.
Operate System: SAP

Company Name: IREO PRIVATE LTD Apr’19 to Dec'19

Profile: Assistant Manager – CRM
Follow up with Sales & Coordinator Team & Ops. Team for order process, update the daily tracker of
customer satisfaction details, Make the MIS report, TAT report, update the daily collection report against
cheque & transaction, Maintain the tracker against bill process & invoices submission process, follow up
to team for make the PI & follow up with customer for outstanding payment. maintain the daily &
Monthly DCR & DSR. Update the customer details against receive payment. Provide support and
maintenance to existing management information systems. Provide recommendations to update current
MIS to improve reporting efficiency and consistency. Update to daily sales & collection report to our
senior.
Operate System: CRM & SAP

Company Name: TIMES OF INDIA GROUP (TIMES OOH) Feb’16– March’19

Profile: Finance cum Sales Coordinator
Coordinating the sales team by managing schedules, filing important documents and communicating
relevant information. Follow up for invoice, send the invoices weekly wise to clients, update the invoice
details and send the daily report to our senior. Follow up for sales team for order & update to ops. Team
for mounting & demounting. Follow up for manual invoices, generate the invoices & submitted to client
by mail & arrange for submitted & follow up for
OST payment, maintain the PPT for advertising for client, send the sales report & collection report,
generate the DATA from CRM & modify through excel and make the MIS report for collection, Sales
report, follow up the payment to customer. Make the revenue report & update the outstanding data. Make
the collection file & update ARAP. Knock off the invoices. Make the DSR report, Weekly Sales Report
and monthly sales reports. Follow up to sales persons for daily sales visits & take sales data and maintain
the report and forward to our head. Make the quotation, follow up to customer for order. Take the
approval for negotiation in rate. Follow up with production & operation team for order processing.
Maintain the order processing data. Track the order delivery. Maintain the daily cheque & collection data.

MIS Part:
MIS reporting by using MS Excel at Operational and Client level. Generate timely and accurate reports
for analysis. Creating MIS/ Dashboard report and presenting it to the concern Department. Implement and
analysis data to create daily, weekly, monthly, and quarterly reports. Deliver end products maintaining
quick turnaround times and highest quality standards execute quick turnaround work in MS Excel.
Managing the Monthly, Weekly & Daily Report Creating in MS-Excel and depth analysis and producing
the actionable information. Generating & maintaining day to day MIS Data and updating the
management. Extensive usage of MS Excel (Aggregate function, VLOOKUP, Pivot table, Macros)
Operate System: CRM, SAP, Salesforce and EXCEL

Company Name: LUMINOUS WATER TECHNOLGY PVT LTD Jan’15 – Feb’16

Profile: Sales & Service Coordinator

 First and foremost, service coordinators must be intimately familiar with the services their
company (or third- party vendors) provides. This means they must regularly check what services
are being provided, staying updated on which services are being introduced or discontinued.
 An ongoing part of a service coordinator’s job is improving services. They accomplish this by
evaluating the quality of their company’s current services and identifying areas which are
underperforming. Then, they propose ways to improve those areas.
 In order to match clients to the appropriate services, service coordinators first evaluate their
clients’ needs. This may involve asking them questions and/or meeting with them in person. Based
on their evaluation of their clients’ needs, they will match the client with the service or services
that best suit the clients’ needs.
 After matching their clients with the best services for them, service coordinators follow-up with
their clients at regular intervals. During those follow-ups, they assess their clients’ satisfaction
with the services they’ve been provided.
 If at any point in time, their clients become dissatisfied with the services they’ve been matched
with, it’s the responsibility of the service coordinators to listen to and respond to clients’
complaints. They then must resolve those complaints or, if they can’t be resolved, match
dissatisfied clients to new services better suited to their needs.
Operate System: CRM & SAP, EXCEL

Company Name: AJIT INDUSTRIES PVT LTD Sep’14 – Jan’15

Profile: Sales & Service Coordinator

 Sales Support to Sales Team, making PPT, PI letter drafting, making weekly Sales report and
daily collection reports, open order list.
 Follow up vendor and customer for PO related issue.
  Follow up for OST payment and C form.
 Coordinate with dispatch team for material dispatch and solve the issue related to Transported.
 Follow up with procurement team, related to stock, sent weekly stock open order reports.
Operate System: Busy & EXCEL

Company Name: STJ Electronic Pvt. Ltd. Mar’12 – Aug’14

Profile: Sales Coordinator
Support to sales representatives improve their productivity and spend more time selling, sales
coordinators provide a variety of support services. Sales coordinators contact customers and prospects to
arrange appointments or to make follow-up calls to confirm orders or delivery dates. They also ensure that
the sales reps have sufficient quantities of sales support material, such as product brochures or case
studies. Sales coordinators also act as a first point of contact for urgent calls, emails and messages when
sales representatives are not available. contribute to customer satisfaction by ensuring the accuracy and
timely processing of orders. They handle orders by telephone, email or mail, and they
also check that the orders have the correct prices, discounts and product numbers and will contact
customers to resolve any queries. They input orders to the company’s computer system and ensure that
orders are processed in line with customers’ delivery requirements. They inform the customers of any
delays and will arrange alternative delivery dates, Collaboration with other departments is an important
responsibility for sales coordinators. They contact the technical department, for example, to deal with any
product or technical queries. When they have processed orders, they contact their colleagues in
manufacturing and logistics so that everybody can agree on delivery dates. maintain sales records, as a
basis for reports to the senior management team. They prepare reports on sales by individual
representatives, sales by product line and sales to individual customers. They also provide information to
the finance department on incoming and completed orders, as a basis for forecasting cash flow.
Operate System: SAP and Excel.

SKILLS

Well-organized and responsible with aptitude in problem-solving A team player with high level of
dedication
Monitor the team’s progress, identify shortcomings and propose improvements Proficient in using
technology to aid sales coordinating tasks.
Competent in developing and sustaining effective relationships with customers for increased business
opportunities
Coordination with team work & support with all members.
Knowledge of Advance Excel and SAP-SD

EDUCATION

Graduation complete from Kanpur University2008.

12th complete from Allahabad Board 2005.
10th Complete from Allahabad Board 2002.

HOBBIES

Watching Cricket, Playing Cricket & Reading Books.

PERSONAL PROFILE:

Father Name: Mr. Shyam Singh Rawat

Mother Name: Mrs. Godamveri Devi
Date of Birth: 1-January-1988
Home Town: FARIDABAAD
State : H a r y a n a
Permanent Address: C-352 Barra-6, KANPUR
Languages Known: English & Hindi
Marital Status : Married
Sex : Male
Nationality : Indian

Place: Signature
Date: (Dileep Singh Rawat)