INTRODUCTION HOTEL BROADLY CLASSIFIED AS

ON THE BASIS OF STAR RATING HOTEL

ADDITIONAL FEATURES OF 5 STAR HOTEL
IN THE AGE OF SOCIAL MEDIA, ALL OUR DECISIONS ARE BASED ON RATINGS AND USER OPINIONS.
A HOTEL IS DEFINED AS A PUBLIC ESTABLISHMENT OFFERING TARGET MARKETS THESE OPINIONS MATTERS A LOT FOR THE HOTEL, SO THEY TRY TO IMPRESS THEIR CUSTOMERS.
TRAVELLERS AND TEMPORARY VISITORS AGAINST PAYMENT • ONE STAR HOTEL
AGAINST BASIC SERVICES I.E. ACCOMODATION AND MEALS. • LUXRY HOTEL
• TWO STAR HOTEL 5 STAR HOTELS PROVIDES SOME OF THE SERVICES WHICH DIFFERENTIATE THEM FROM THE
THE WORD HOTEL ISI BORROWED FROM THE FRENCH TERM • RESORT HOTEL
• THREE STAR HOTEL OTHER STAR RATING HOTELS. THESE ARE-
HOTEL, GOING BACK TO OLD FRENCH HOTEL, OSTEL “ • BOUTIQQUE HOTEL
• FOUR STAR HOTEL
LODING AND ACCOMODATION’’.THE WORD IS FROM THE • SUB-URBAN HOTEL
• FIVE STAR HOTEL ▪ CUSTOMER SERVICES – 5 STAR HOTEL GIVE THEIR CUSTOMERS GREAT IMPORTANCE. THEY
SAME ORIGIN HOSPITAL , WHICH REFERED TO PROVIDING • GARDEN HOTEL PROVIDE EXCELLENT SERVICES AND GIVE IMPORTANCE TO THEIR CUSTOMERS.
CARE RAATHER THAN ACCOMODATION. FIRST KNOWN USE • CASINO HOTEL
OF THE TERM HOTEL WAS IN 1687.
FACILITIES PROVIDED INSIDE A HOTEL ROOM MAY RANGE
FROM A MODEST QUALITY MATTRESS IN A SMALL ROOM TO
HOTEL CLASSIFICATION AS PER MINISTRY OF TOURISM
LARGE SUIES WITH BIGGER, HIGHER QUALITY BEDS, A THE MINISTRY OF TOURISM HAS A VOLUNTARY SCHEME FOR CLASSIFICATION OF OPERATIONAL
DRESSER AND OTHER KITCHEN FACILITIES. HOTELS IN THE FOLLOWING CATEGORIES :
HOTEL PROVIDE A SERVICES TO THEIR CUSTOMER WHOSE STAR CATEGORY HOTEL ▪ 1 STAR, 2 STAR, 3 STAR, 4 STAR, 5 STAR
REUIREMENTS ARE-
▪ CLEAN, QUIET AND COMFORTABLE ROOMS HERITAGE CATEGORY HOTELS ▪ HERITAGE GRAND, HERITAGE CLASSIC, HERITAGE BASIC
▪ GOOD FOOD LEGACY VINTAGE HOTELS ▪ BASIC, CLASSIC, GRAND
▪ SERVICE
▪ VALUE FOR MONEY ▪ BATHROOM MATTERS – 5 STAR HOTELS PROVIDES LUXURIOUS BATHROOMS. EACH
STAR RATING OF HOTELS IN INDIA BATHROOM HAS 2 SINKS, 1 BATH TUB, 1 STAND ALONE SHOWER AND 1 TOILET SEAT.
HISTORY AND GROWTH OF HOTEL INDUSTRY IN INDIA THE EXACT FOR SITE VISIT AND RATING IS CALLED THE HOTEL & RESTAURANT APPROVAL &
UPTO 1600 - THE ANCIENT AND MEDIEVAL ERA CLASSIFICATION COMMITTEE (HRACC)

▪ NO ORGANIZED HOSPITALITY INDUSTRY
▪ ACCOMODATION IN LODGING HOUSES AKA DHARAMSHALAS
▪ MUSLIM RULERS CONSTRUCTED MUSAFIRKHANAS AND SARAIS
ONE STAR ▪ SMALL WITH BASIC FACILITIES AND PLAIN FOOD.
▪ MAY NOT BE ATTACHED BATHROOMS FOR EACH ROOM.
TWO STAR ▪ SMALL TO MEDIUM SIZED WITH MORE FACILITIES.
▪ ATTACHED TOILET WITH WELL FURNISHED BEDROOMS. CAFETERIA & DINING
AVAILABLE WITHIN

THREE STAR ▪ SPACIOUS RECEPTION AND PUBLIC ROOMS FACILITIES LIKE SWIMMING POOL
UPTO 1947 - THE COLONIAL ERA AND GYM MAY BE THERE.
▪ BEDROOMS OFFER MORE COMFORT THAN LOWER STAR
▪ FORIEGNERS STARTED HOTELS FOR THE EUROPEANS AS
WELL AS THE BRITISH RULERS FOUR STAR ▪ LUXRY & STYLE IN OVERALL FURNISHING STYLE GUESTROOMS ARE LARGE
AND HAVE CO-OEDINATED FURNISHING AND DÉCOR.
▪ RACQUENT COURT & PORTGUESE GEORGES EARLIEST ▪ BATHROOMS ARE SPACIOUS. STAFF TO GUEST RATIO IS HIGH.
▪ SERVICES LIKE BELL DESK. MULTI-CUISINE RESTAURANT, LAUNDARY & DRY- ▪ NEWSPAPER – THE NEWSPAPER CAN MAKE OR BREAK HOTEL RATINGS. 5 SATR HOTEL MUST
HOTELS IN MUMBAI
CLEANING ARE AVAILABLE. OFFER TWO CHOICES OF INTERNATIONAL NEWSPAPER AND 1 LOCAL NEWSPAPER.
▪ TAJ MAHAL PALACE & TOWER BY MR. JAMSHED JI TATA
FIVE STAR ▪ SPACIOUS AND LUXURIOUS ACCOMODATION. ▪ POOL SIDE SERVICES – SWIMMING INDUCES THIRST THAT IS WHY A POOL SIDE SERVICE IS
▪ FACILITIES AVAILABLE ARE FORMAL AND 24X7 HIGHLY EDUCATED AND WELL IMPORTANT. FOR EVERY 90 MINUTES SPEND, THE HOTEL PROVIDES COMPLIMENTRY DRINKS
AFTER 1947 - THE MODERN PERIOD VERSED STAFF. INTERIOR DESIGN IS VERY GOOD. TO THE CUSTOMER.

▪ TAJ & OBEROI GROUPS CONTINUED THEIR RISE ALONG

WITH ITC FHRAI WAS FORMED IN 1955

▪ ITDC WAS CONSTITUTED IN 1966 WHICH OPENED MORE

HOTELS.

THE MODERN PERIOD (1947 ONWARDS)

▪ THE SUCCESSFUL DEVELOPMENT OF HOTELS AND TOURIST FACILITIES DEPENDS ON MANY
FACTORS, WHICH CAN BE GROUPED GENERALLY UNDER FIVE HEADING;
MARKETING ➢ AN INCREASING AND UNSATISFIED DEMAND FOR ACCOMODATION ONE STAR (BEDROOM) TWO STAR (BEDROOM) THREE STAR (BEDROOM)
STEMMING FROM THE TOURISM, RECREATION AND BUSINESS ATTRACTION
OF LOCALITY.
LOCATION ➢ THE STATE OF THE ECONOMY AND FINANCIAL INDUCEMENTS OR
SCOPE OF THE PROJECT
CONSTRAINTS WHICH MAY FAVOUR OR RESTRICT INVESMENT. ➢ HOTEL INDUSTRY PLAYS AN IMPORTANT ROLE IN THE GROWTH OF THE ECONOMY.
ENTERPRISE ➢ CORRECT INTERPRETATION OF REUIREMENTS AND ENTREPRENERIAL
ORGANIZATION OF THE NECESSARY FINANCE AND EXPERTISE TO ➢ HOTELS PROVIDE HOSPITALITY SERVICES TO THE TRAVELLERS FROM DIFFERENT PARTS OF
SUCCESSFULLY IMPLEMENT A PROJECT. THE WORLD AND ALSO USED FOR MASS GATHERINGS AND MEETINGS.

PLANNING ➢ CAREFUL PLANNING AND DESIGN OF FACILITIES TO CREATE AN

➢ ENHANCEMENT IN THE INFRASTRUCTURE FACILITIES OF THE AREA IS AN IMPORTANT FACTOR.
AND DESIGN ATTRACTIVE HOTEL WHICH WILL SATISFY THE MARKETING FUNCTIONAL
AND FINANCIAL CRETERIA.
AIM OF THE PROJECT
HOTEL CLASSIFICATION ➢ TO ACHIEVE A FUNCTIONAL DESIGN WITH ALL THE FACILITIES AND SERVICES ALONG WITH
THE AESTHETICS.
• ON THE BASIS OF SIZE • ON THE BASIS OF STAR
• ON THE BASIS OF LOCATION • ON THE BASIS OF LEVEL OF SERVICES ➢ TO OFFER HOME LIKE EXPERIENCE ALONG WITH THE TASTE OF LUXURY OF A 5 STAR HOTEL.
• ON THE BASIS OF CLIENTELE • ON THE BASIS OF OWNERSHIP
• ON THE BASIS OF DURATION OF • ON THE BASIS OF ALTERNATIVE ACCOMODATION
FOUR STAR (BEDROOM) FIVE STAR (BEDROOM) ➢ TO CREAATE AN ATTRACTION FOR THE TOURIST WITHOUT DAMAGING THE ENVIRONMENT.
GUEST STAY

SUBMITTED BY – PIYUSH MAURYA

BUNDELKHAND UNIVERSITY 5-STAR HOTEL ROLL NO. 191331003008
B.ARCH 7TH SEM