**PHONE RING**

KYLLE: Good Afternoon. Thank you for calling __________. This is Kylle speaking. How may I
help you?
ALY: I’d like to make a reservation please.
KYLLE: What’s your name please?
ALY: My name is Alyssa Hermoso
KYLLE: On what day and what time will you be dining with us, Ma’am?
ALY: On April 12, at 7 o’clock in the evening.
KYLLE: How many will be in the party ma’am?
ALY: There will be two of us.
KYLLE: And what type of reservation it is?
ALY: For Dinner.
KYLLE: Okay ma’am could you hold the line for a moment while I check the availability.
ALY: Sure
KYLLE: Ma’am we have an available table on April 12 at 7 o’clock in the evening.
ALY: Okay that’s perfect.
KYLLE: And is there is any phone number or email where you can be contacted?
ALY: My contact number is 09097595909 and my email is alyssahermoso@gmail.com
KYLLE: Okay ma’am. Now I can confirm your reservation. You are Ma’am Alyssa and you
reserve a table for two on April 12 at 7 o’clock in the evening. Your contact number if
09097595909 and email is alyssahermoso@gmail.com. Did I get it right ma’am?
ALY: Yes that’s right. Can we have a table by the window in a non-smoking section?
KYLLE: Yes ma’am. I’ll take note of that. Would there be anything else Ma’am?
ALY: That would be all. Thank you
KYLLE: Thank you ma’am. We look forward to serving you