MS115 – Communication Skills

CHAPTER 2
Functions of Non Verbal
Communication

Master ofBusiness Administration

 Principles of Non Verbal Communication
2

 It is a parallel language.
 Provides an indication of thoughts, attributes, needs,
feelings etc.
 Indicates meaning in a particular situation.
 Is influenced by culture, sex, age and other variables.
 May offer hints about unstated responses
and reactions.
 May not be a conscious action.

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 Paralanguage

“Not only what you say but how you say it

also matters”

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Why to use Paralanguage?

 It helps in completing proper message.

 At times it speaks about the background of
communicator.
 Serves as a good learning exercise with the help of
signals.

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Body Language
1. Facial Expressions

2. Posture or Body Position-

 Posture refers to the way one stands, sits and
walks.
 The position of legs and other parts of the body
reveals not only an individual’s state of mind-
like he is vibrant, alive and dynamic, nervous,
confident and self assured.
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Facial Expressions

 Face is the primary site for expressing emotions, it

reveals both the type and the intensity of feelings
 Facial expressions add meaning to the verbal
content.

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Examples

 Happy

 Sad

 Anger

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Contd…

 Fear

 Surprise

 Disgust

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 Postures

 Sitting, standing, walking

 Communicates alertness, sense of purpose, self image
and a whole size of emotions.

 Posturesrelating to professions
 Distance and space
 A stable and confident posture necessary. It
communicates a lot about you.

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Physical Appearance

Should you be judged by what you wear?

PERHAPS NOT

 THEREALITY:
🞑 You AREjudged
🞑 With the job interview, it’s HOW YOUAREDRESSED
that sets the tone of the interview.

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Don'ts
 No facial hair if possible, if you must,
trim it neatly
YES
NO!

MAYBE

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 Special Event?
It’s OK to ask
what to wear.
Dress for the job you Don’t be
want, not the one you afraid to ask
have… for guidance.

Return on
Investment?
Buy an iron.

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13

Thank you

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