BUSINESS COMMUNICATION

UNIT 4

The correct responses are marked in bold

1. A ________ is a document which presents an account or a statement of a plan of

action, a course of action adopted, or an event that has taken place.
a. Letter
b. Memorandum
c. Business Report
d. Minutes

2. A business report generally presents the _______ about the future course of action.
a. Desired outcome
b. Prediction
c. Uncertainty
d. Wishful thinking

3. ________ generally do not offer analysis or recommendations and they describe

routine matters
a. Memorandum
b. Annual reports
c. Balance sheets
d. Informative reports

4. A _________ offers a proposition buttressed by supporting evidence, data, analysis

and spells out benefits for the parties concerned, along with specific
recommendations about the course of action to be adopted in order to achieve the
goal.
a. Business report
b. Business proposal
c. Business information
d. Business feasibility

5. An _________ is a compilation of the most important aspects, data, and findings of a

report and offers a quick view of the highlights of the report.
a. Executive summary
b. Executive report
c. Balance sheet
d. First Enquiry Report

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6. A __________ is a suggestion made for a future course action
a. Request
b. Information
c. Question
d. Recommendation

7. An organisation may appoint a group of people to prepare a report called:

a. Team report
b. Group project
c. Committee report
d. Individual report

8. _____ means a short synopsis or outline of the important ideas and points of the
passage
a. Summary
b. Translation
c. Proof-reading
d. Editing

9. The summary should read like a piece of continuous writing, with a sequential
arrangement of ideas expressed in it and a clear reflection of the _______
a. Writer’s thoughts
b. Poetic composition
c. Main and sub-points
d. Figures of speech

10. It should be borne in mind that the comments, opinions and views of the summary
writer must be _____.
a. Taken into consideration
b. Should be short
c. Should be detailed
d. Avoided at all costs

11. Summarising text requires the ability to identify _________ of the passage and to
reproduce the points in one‘s own style of writing with a sound logical sequence.
a. Grammar
b. the main argument
c. number of words
d. characters and symbols

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12. ______________ basically means having a solid understanding of how to get money,
spend it wisely, and handle credit
a. Having an accountant
b. Shrewdness
c. Financial literacy
d. Having an advisor

13. A __________ literally means two vowels or gliding vowels. It is a unitary vowel, which
glides from one vowel to another in rapid speech.
a. Diphthong
b. Pronunciation
c. Clause
d. Vocabulary

14. There are in all ______ dipthongs in English

a. Two
b. Eight
c. Thirteen
d. Fifty

15. Censor: to subject to an official examination. The news is censored. Censure: to _____.
They censured her conduct bitterly.
a. Appreciate
b. Criticize adversely
c. Think about
d. Ask to repeat

16. _______ is a modus operandi where in a customer gets an e-mail that deceptively
claims to be from a particular enterprise and asking for account sensitive information.
a. Fishing
b. Hacking
c. Scamming
d. Phishing

17. A _________ is basically a conversation between two or more persons.

a. Dialogue
b. Precis writing
c. Summary
d. Dictation

18. A ____ is a public address

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 a. Dialogues
b. Monologue
c. Speech
d. Argument

19. An executive is expected to deliver _________, informal or formal speeches.

a. Impromptu
b. Lengthy
c. Fiery
d. Short

20. A speech is about connecting with the audience. Hence the manner of _____ becomes
very important.
a. Body
b. Gestures
c. Delivery
d. Tone

21. A speaker can evolve himself into a good orator if he brings in a _______ and perform
like a consummate actor, who gives a natural, effortless performance
a. Fellow speaker
b. Dramatic element
c. Story
d. Trainer

22. _________ marks the start of an activity. The guest begins his speech by commenting
on the occasion— e.g: Opening of a hospital
a. A joke
b. Inaugural
c. End
d. Send off

23. _________ comes at the end of the function and it is an expression of gratefulness
towards the speaker as well as the audience.
a. Inaugural
b. Send-off
c. Introduction
d. Vote of thanks

24. A farewell or send off speech is given when a person retires, ____ from the
organization
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 a. Is fired
b. Resigns
c. Steals
d. Absconds

25. The tone and content of condolence speech should be ______

a. Exciting
b. Loud
c. Muffled
d. Solemn

26. There are two approaches to book reviewing: the descriptive and the ____
a. Critical
b. Observational
c. Non-personal
d. Impersonal

27. A ______ review is one in which the writer gives the essential information about a
book in an objective manner.
a. Impersonal
b. Descriptive
c. Critical
d. Scathing

28. A ____ review is one in which the writer evaluates the book, in terms of accepted
literary and historical standards, and substantiates this evaluation with evidence from
the text.
a. Biased
b. Scathing
c. Descriptive
d. Critical

29. In book reviews, a general rule of thumb is that the first one-half to two-thirds of the
review should summarize the author‘s main ideas and at least one-third should ____.
a. Describe the author
b. Evaluate the book
c. Describe the Characters
d. Evaluate the pace of the story

30. A ___________ is a complaint, oral or written, or a polite protest made to an authority

by an individual or a body of individuals, who have a common interest.
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 a. Lawsuit
b. Representation
c. Strike
d. Appraisal

31. __________ is the system of symbols that is used to separate sentences and parts of
sentences, in order to make their meaning clear.
a. Summary
b. Pronunciation
c. Punctuation
d. Exclamation

32. There are in all __ punctuation marks in English.

a. 22
b. 14
c. 39
d. 06

33. The ___ is used to connect independent clauses that indicate a closer relationship
between the clauses than a period does
a. Semicolon
b. Full stop
c. Exclamation
d. Hyphen

34. Brackets, braces, and ________ are symbols used to contain words that are a further
explanation or are considered a group
a. Colon
b. Comma
c. Parentheses
d. Apostrophe

35. The _____ is generally represented by three periods (. . .), and occasionally with three
asterisks (***)
a. Parenthesis
b. Ellipses
c. Apostrophe
d. Exclamation

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