CHANGE MANAGEMENT LEAD

JOB COMPONENTS DESCRIPTIONS

Purpose Of The The business benefits of introducing a new computer system can be
Position achieved by the project’s deliverables alone. The Role is to apply Change
Management within Project Management to deliver the plan change activities
which has been integrated into project management plan to ensure that the
intended benefits introduce by the new computer system are on track and to
be delivered operationally over time.
The Change Management Lead is accountable to introduce and implement
Change Management Practices in Project Management.
He/she will work closely with Project Manager, customer and key project
stakeholders to plan, initiate, drive and implement appropriate change
initiative to ensure the changes and impact to the ‘human side’ of the project
is managed in an effective way which can lead to smooth delivery and
acceptance of project deliverables.

Roles The role of the Change Management Delivery Lead is to ensure that the
benefits introduce by the New System change is understood by all project
stakeholders, explain how individuals are impacted by the change,
anticipating different ways they may respond to change situations and how
learning processes help them adapt.
He/she is the Subject Matter Expert with sufficient knowledge and
understanding of Change Management and equipped with practical
experience in implementing Change initiative across the entire change life
cycle, including benefits measurement.

Responsibilities Change Management Delivery Lead is responsible for delivering the following
a. Identify stakeholders and their vested interest in the change;
b. Collect change management requirements and define change
management scope;
c. Identify measures of benefit realization;
d. Develop project communication management plan, stakeholder
engagement plan;
e. Define, sequence, obtain resources and budget change management
activities;
f. Work with Project Manager to identify and response to risks to change
acceptance and adoption, and plan mitigation activities;
g. Coordinate change management activities and project learning activities;
h. Working with customer to acquire and organise change management
team and management internal and external communication;
i. Assess change acceptance;
j. Review and modify change management scope, activities, project
schedule and project budget based on acceptance assessment
feedback;
k. Measure change acceptance /adoption against established measures;
l. Identify, plan and execute actions needed to transition the change into
business operation;
JOB COMPONENTS DESCRIPTIONS
m. Close out the project with a plan for sustainability;
n. Any other tasks as instructed by the Project Manager or Project Director.

Accountability a. Accountable to introduce and implement Change Management in Project

Management as part of standard and best practices published by Project
Management Institute;
b. The Change Manager must ensure that each project is effectively
delivered into the relevant business areas by means of carefully planned
and coordinated change management programs. Specifically, the
Change Manager will:
i. Ensure each different business area is sufficiently prepared for
the impact of the New System as and when they are ready to ‘go
live’;
ii. Ensure there is sufficient support available for the New System
to operate in ‘business as usual’ state.
c. The Change Manager will lead the project team and must ensure that the
change work stream is managed in an effective and efficient manner.
Principally, the Change Manager will be challenged with ensuring the
successful delivery of the stated business objectives for the project;
d. Accountable to deliver contractual deliverables:
i. Change Management Reports;
ii. Awareness.

Desired Skills and a. Up to 5 years relevant experiences in project change, standard change
Experience management methodologies and change assurance;
b. Good working knowledge of industry-standard project management
methodologies, functionality and implementation approaches, together
with a broad understanding of change management practices;
c. Strong organisational skills with excellent attention to detail;
d. Excellent interpersonal skills including the ability to influence across the
project and externally and the confidence to represent the project team,
including public speaking as necessary;
e. Detailed understanding of the impact of change, the interdependencies
and impact on the business;
f. Track record of successful change management achieving identified
business benefits.

Reporting To Project Manager.

Project Schedule Full commitment is expected to perform relevant activities in approved project
schedule and execute them with full responsibilities.