T/F QUESTIONS

1. Tourism in Asia both as a destination & a generator of tourists is growing

dramatically. T
2. Nowadays, the role of retail agent is increasing. F (decreasing)
3. When talking about National Brand Image, “DEPTH” is associated with a
country’s history, stories, traditions & customs. T
4. The merger of a tour operator and a travel agent is called horizontal integration. F
(vertical)
5. 40 - 50% of a tour’s brochure price is taken up by hotel prices. T
6. Co-creation means the government and tour operators work together to create
packages. F (customers/tourists)
7. That one hotel group allows another company to use its name in return for an
agreed payment is called franchising. T
8. Independent hotels can enjoy the benefit of bulk purchasing. F (Chain)
9. Accommodation is at the heart of tourism. T
10. Staff turnover in independent hotels is higher than in chain hotels. F (lower)
11. Hotel reputation is built on quality and customer satisfaction. T
12. Proactive thinking means waiting for problems, dealing with them and forgetting
them. F
13. The problem of data aggregators is that customers have to go to another website to
make purchases. T
14. Hotel staff should ask customers questions that require just a yes or a no such as
“Is everything to your liking sir?”. F (should avoid)
15. It is easier to check details in a spoken complaint. F
16. Ecotourism ensures sustainability development. F
17. Global warming has given rise to a new niche in the booming ecotourism business
which is called climate tourism. T
18. Ecotourism and Green tourism are the same as sustainable tourism. F
19. Roller-coasters are a must-have part of theme parks. F
20. World Heritage Sites are built attractions. F