Assessment Institution for students

Level one: Tourism service

1. Identify one heritage site found in Ethiopia and discuss about it.(5 point)
2. Write the situations where cultural differences may relate to.(5 point)
3. List at least 4 examples of emergency that may happen during a tour.
4. List at least 5 examples of tour office document.
5. List at least 5 examples of tour office equipment.
6. Mention 4 appropriate source of visitor’s information
7. Define what is product knowledge ?(4 points)
8. List down at least 3 first aid materials that you know
9. Explain the 5S kaizen functions.(5 points)
10. Prepare 6 days of itinerary for cultural route.(5 points)

Level Two: Tourism service

1. List at least five sources of information used to develop and update tourism industry
knowledge.
2. Prepare 4 days cultural events program with its cost estimation.
3. Select any Ethiopian tourist site and discuss about it(write a commentary briefing about
it.(5 points)
4. Prepare 6 days itinerary to visit Tigray and prepare its price Quotations’.(5 points)
5. Mention at least 4 non-verbal communication mechanisms.
6. List down at least four examplesof tour office document
7. List at least four examples of tour office equipment
8. Mention at least three sources of travel information
9. Mention at least three appropriate source of visitor’s information
10. Define what product knowledge is.(5 points)
11. Write at least three methods of updating one’s product knowledge
12. Explain5S Kaizen function.(5 points)

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 Level Three: Tourism service
PART I
SECTION I
Instruction: this assessment / exam contain 16 multiple choice questions, each worth 2 point.
Choose the best answer from the given alternatives & write the choice of the correct letter on the
space provided. Make sure that your answer is clearly marked. Use only capital letter.

1. Which of the following is not categorized in hotels based on location?

A. Sub-urban hotel C. Rotels
B. Motels D. Restaurants
E. A & C F. All
2. Which of the following is/are not true about activities of written communication?
A. Interview through individual B. Interview through group peoples
C. Having telephone discussion D. Having emails E. All except D
3. --------------- is when the receiver of the message gives response on how he/she understood the
intended message through verbal and non-verbal communication activities.
A. Encoder
B. Decoder
C. Feedback
D. Communication channel
E. communication
4. --------- is a person who sends information to other parties using communication channels.
A. Decoder
B. Receiver
C. Encoder
D. Sender
E. Decoder or Receiver
F. Encoder or Sender
5. -----------is a site which is registered in UNESCO as intangible heritage in the current year.
A. Meskel
B. Chambalala
C. Epiphany
D. Erecha
E. A and D
F. All
6. Which of the following is NOT true about Down-Town hotels
A. it finds at the centre of town
B. They include gambling activities
C. they have 24 full service for their customers
D. They do have skilled human employees
E.They find near business centers, shopping areas, Theaters
F. None
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7. Which of the following is Not true about one star hotel:
A. small hotels with good facilities and comfort
B. Adequate bath room and lavatory
C. they have unlimited range of facilities and meals
D. They offer a minimum service
E. None
8. which of the following is true about Front Office manager:
A. monitor the service delivery activities
B. it receives complaints and feedback from customers
C. It discriminates employees from promotion
D. All except C
E. None
9.Which of the following is not under Front Office Department:
A. Receptionist
B. Bell boy
C. Night Auditor
D. Telephone Operator
E. Marketing and promotion
F. None
10. Which of the following should consider as ethical issues for hotels?
A. Confidentiality
B. Money matters
C. over booking
D. product recommendations
E. codes of conduct
F.All
11. ---------promoting products and services through talking to friends, colleagues, and others without any
paid expense
A. Advertising
B.Mouse Advertising
C. Sales Promotion
D. Personal selling
E. B and D
F. all
12. Which of the following is not source of information for your business establishment?
A. Media
B.Internet
C.Brochures
D.Flyers
E. None

13. ----------is a hotel which finds around a beach hills.

A. Casino hotels D. Motels
B. Resort hotels E. Boatels
C. Sub-urban hotels F. Family hotels

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14. The desired outcome of any communication process is……….
A. communication
B.Understanding
C.Feedback
D.Agreement
E.A and D
15. ----------is the minister of Ethiopia’s culture and tourism minister.
A.Atodawit Haile slase
B.DR. Hirut G/amlak
C. DR. TedrosAdhenom
D. AtoHailemelekotAbera
16. ---------is a process of exchange of products and services among buyers and sellers with having
attainable marketing mix.
A. Market
B. Marketing
C.Marketing mix
D. Product mix
SECTIONII
Instruction: This assessment/ exam contain 15 matching type questions, each worth 2 point. Match
the item in column “A” with the item in column “B” and write letter of the best match on the space
provided. Use only capital letters.

AB
1. Travel document A. Finds in wheel or vehicle
2. Tourist B. Planet
3. Kaizen C. Includes Garage services
4. Hygiene D. Visa and Passport
5. casino hotel E. Finds around beach hills
6. Boatel F. Ambassador of once country
7. Rotel G. Bahirdar boat hotel
8. Resort hotels H. Includes 5s procedures
9. Four star hotel I. Travels more than a day and less than a year
10. Five star hotel J. Gambling activities
11. Semien national park K. Advertising
12. Motel L.only national park registered in UNESCO

13. Reception M. Sheraton

14. Tour guide N. Welcomes guests at a first
15. Promotion method O.Gondar
16. Camelot of Africa P. Lalibela
17. Shuttle service Q.transfer from hotel/airport
18. Itinerary R. Land transportation
19. Petra of Africa S. Tour program
20. ARNK Q. Personal grooming

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 Level Four: Tourism operation supervision
1. Prepare ten days itinerary to historic route of Ethiopia and prepare its price
quotation.(5 points)
2. List at least three down types of meeting.
3. Do SWOT analysis of tour operation organizations of Ethiopia.(5 points)
4. List at least three travel documents.
5. Write down at least three conflict situations that may happen during tour.
6. List at least three travel equipments.
7. Write down at least three website contents.
8. Write down tourism industry principles or stockholders.

The six general types of meetings:

 Status Update Meetings

 Information Sharing Meetings
 Decision Making Meetings
 Problem Solving Meetings
 Innovation Meetings
 Team Building Meetings

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