SHEWA Curicullum L1

Ethiopian TVET-System
Model Curriculum
TOURISM SERVICE
(Level =I)
Based on
Ethiopian Occupational Standard (EOS)
Prepared By: Shewit Ybrah

Kiros Tesfay
Seife Tsehaye
Tigray Arts College: October 2007E.C

MEKELLE
Preface
The reformed Ethiopian TVET-System is an outcome based system, meaning that
it uses the needs of the labour market and occupational requirements from
the world of work as the benchmark and standard for TVET-Delivery. The
requirements from the world of work are analysed and specified – taking into
account international benchmarking – as Ethiopian Occupational Standards (EOS).
In the reformed Ethiopian TVET-System, Curricula and Curriculum

Development play an important role with regard to quality driven TVET-
Delivery. Curricula help to facilitate the learning process in a way, that learners
acquire the set of occupational competencies (skills, knowledge and attitude)
required at the working place and defined in the Ethiopian Occupational Standards
(EOS). Responsibility for Curricula and Curriculum Development will be given
to the Regional TVET-Authorities and TVET-Providers.
This curriculum has been developed by a group of trainer’s form Tigray Arts
College based on the Ethiopian Occupational Standard Tour and Travel
operation. It has the character of a model curriculum and is an example on how
to transform the occupational requirements as defined in the respective Ethiopian
Occupational Standard into an adequate curriculum.
Duration of the TVET-Programme

The programme will have a total duration of 700 HOURS training which will
be used for both theoretical teachings and practical training.
Qualification Level and Certification

Based on the descriptors elaborated on the National Qualification Frame work
I
the qualification of their specific TVET Programme will be level “ ”.
Target Groups
No special target group is assigned. For the programme any citizen who meet
the entry requirement and capable of participating in the theoretical
teachings and practical activities is entitled to take part in the programme.
Entry Requirements
For formal training to enter the programme, a candidate shall at least
complete 10 Th grade general educations
Concept and Mode of Delivery

The programme can be run either in formal or in non-formal modes of
delivery .As long as the minimum training hours are retained, the training
can be flexibly adopted to the prevailing conditions and provisions as far as
organization, venue and scheduling of the training is concerned
Assessment, Assessment Criteria and Assessment Scheduling
In-TVET Institution Assessment as well as management and scheduling of

occupational testing are within the responsibility of TVET – Providers. In this
regard, two types of assessment are to be carried out.
 In-TVET Institution Assessment: - it includes continuous
assessment and final exams / assessment. The criteria to sit for
this internal type of assessment will be in line with applicable rules
and regulations of individual TVET-Providers. This type of
assessment is often module-based and done at institution level by
the respective trainer/teacher based on the information delivered
in each module and trainer’s manual.
 Occupational Testing1: - Occupational testing and certification of
the achieved occupational qualifications will be done according to
occupational testing guideline and procedures. The smallest unit
considered for external occupational testing is the basic function
/unit of competency stated in the respective EOS. Conducting
occupational testing is the responsibility of either Centre of
Competences or related satellites or accredited testing centres.
Individual TVET-Providers are involved in the scheduling of
occupational testing, defining when respectively at which points of
the TVET-Programme occupational testing is considered as
suitable.
1.10. Resources
TVET programme providers are expected to fulfil the required resources for
the righteous delivery of the training. Resources might be generally
categorized in two main categories:
 Learning facilities/infrastructure: These include social and
natural contexts like different occasions, people’s life styles and
written materials. Facilities required for the teaching –learning
process, e.g. social contexts.
 Teaching, Training and Learning Materials (TTLM): All types
of materials suitable or specifically designed and developed to
support the occupational learning processes and thus helping to
achieve the desired learning outcomes are considered to be under
this category. Tools and equipment used for learning purposes are
also considered as TTLM. They are defined according to training and
learning requirements deriving from the applicable Ethiopian
Occupational Standard (EOS). TVET providers (and
trainers/teachers) are also advised to appropriately select and
organize additional resources other than suggested in the
respective module based on their prevailing conditions.
1
Trainer’s (Learning Facilitator’s) Profile
For this particular TVET programme and especially for the main modules,
trainers (facilitators) are expected to have 1 st Degree in related fields of
studies.
UNIT COMPITENCES MODULE CODE AND TITLE LEARNING OUTCOMES CREDIT HOURS
CST TUS1 01 0912 CST TUS M01 LO 1. Consulting local 37
Interpret Aspects of 1015
Ethiopian Tourism community
Interpret Aspects
Heritages of Ethiopian LO 2. Identify and Interpret
Tourism aspects of Ethiopian tourism
Heritages heritage for customers.
CST TUS1 02 0912 CST TUS1 M02 LO1. Communicate with 37

Work in a Socially 10 15
Diverse customers, local
Work in a
Environment Socially Diverse communities and
Environment
colleagues from
diverse backgrounds.
LO2.Address cross-cultural
misunderstandings.
CST TUS1 03 0912 CST TUS1 M03 10 LO1.Following 25

Follow Health,
Safety and Security 15 workplace procedures
Procedures Follow Health, for health, safety and
Safety and
Security security
Procedures LO2. Following procedures
for emergency situations
LO3. Participate in the
organization's OHS practices
CST TUS1 04 0912 CST TUS1 M04 LO1. Selecting and set 25
Clean Premises
and 10 15 up equipment and
Equipment Clean Premises materials.
and Equipment LO2. Cleaning wet and dry
areas and associated
equipment.
LO3. Maintaining and storing
cleaning equipment and
chemicals.
LO4. Reduce negative
environmental impacts.
CST TUS1 05 0912 CST TUS1 M05 LO1. Processing office 25
Perform Office documents.
Procedures 10 15
LO2. Drafting written
Perform Office communication
Procedures LO3. Maintaining document
systems.
CST TUS1 M06 10 15 37
CST TUS1 06 0912
Provide Visitor
LO1. Access and
Information provide visitor
information update visitor
information
LO2. Provide
information
Lo3. Seek feedback on
services
CST TUS1 07 0912 CST TUS1 M 07 10 Lo1. Cary out 25
Carryout Basic 15
Workplace Calculations calculatio
Cary out basic
Lo2. Prepar
work place
calculations estimates
Lo 3. Interpret graphical
representations of
mathematical operations
CST TUS1 08 0912 CST TUS1 M 08 LO1.identify current 37
Participate in 10 15
Environmentally resource used within
participate in
Sustainable Work environmentally the work place
sustainable works
LO2. comply with
environmental regulations
LO3. seek opportunities to
improve resource efficiency
CST TUS1 09 0912 CST TUS1 M09 LO1. use safe work 25
Develop Keyboard 10 15 practice
Skills
develop keyboard
LO2. identify and
skills
develop key board skills
LO3. check accuracy
CST TUS1 10 0912 CST TUS1 M10 LO1. Taking delivery of 25
Receive, Store and stock.
Take care of Stock 10 15 LO2.Storing stock.
LO3.Rotating and maintain
Receive and
Store Stock stock.
CST TUS1 11 0912 CST TUS1 M11 10 15 LO1. Follow hygiene 25
Follow Workplace Follow Workplace procedures and identify
Hygiene Procedures Hygiene Procedures hygiene hazards.
LO2. Report any personal
health issues.
LO3. Prevent food and other
item contamination
LO4. Prevent cross-
contamination by washing
hands.
CST TUS1 12 0912 CST TUS1 M12 1015 LO1. Apply product knowledge. 37
Sell Products and Sell Products and LO2. Approach customer.
Services Services LO3. Gather information
LO4 Sell benefits
LO5 Overcome objections.
LO6. Close sale.
LO7 Maximize sales
opportunities
CST TUS1 13 0212 CST TUS1 M13 10 15 LO1. be courteous to customers 37

Conduct Basic
Conduct Basic and colleagues.
Workplace Oral
Workplace Oral
Communication in a LO2. Communicate with
Communication in a
Language other Than
Language other than customers and colleagues in a
English
English
language other than English to
support routine workplace
activities.
CST TUS1 14 0212 CST TUS1 M14 10 15 LO1. Assess the situation 25
Apply First Aid
Apply First Aid LO2. Apply first aid procedures
LO3. Communicate details of
the incident
LO4. Evaluate own performance
CST TUS1 15 0212 CST TUS1 M15 10 15 Lo1 Define the purpose of 25
Demonstrate Work Demonstrate Work
Values Values work
Lo2. Apply work
values/ethics
LO3. Deal with ethical
problems
CST TUS1 16 0912 CST TUS1 M16 10 15 LO1.Follow routine spoken 25
Receive and Respond Receive and
to Workplace Respond To messages
Communication
Workplace LO2.Perform workplace duties
Communication following written notices
CST TUS1 17 0912 CST TUS1 M17 1015 LO1. Assess own work 25
Apply Quality Apply Quality Standards
LO2. Assess quality of
Standards
received articles
LO3. Record information
LO4. Study causes of
quality deviations
LO5. Complete
documentation
CST TUS1 18 0912 CST TUS1 M18 1015 LO1. Develop effective 25
Work with Others Work With Others
workplace relationship
LO2. Contribute to work group
activities
CST TUS1 19 0912 CST TUS1 M19 10 15 LO1. Describe and 37
Develop Business Develop Understanding
explain the principles,
Understanding of Entrepreneurship
concept and scope of
entrepreneurship
LO2. Discuss how to
become entrepreneur
LO3. Discuss how to
organize an enterprise
LO4. Discuss how to
operate an enterprise
LO5. Develop one’s own
business plan
CST TUS1 20 1012 CST TUS1 M 20 10 15 LO1. Develop 25
Apply 5S Procedures
Apply 5S Procedures understanding of quality
system
LO2. Sort needed items
from unneeded
LO3. Set workplace in
order
LO4. Shine work area
LO5 .Standardize
activities
LO6. Sustain 5S system
Learning Module Logo Of TVET

Main Module Provider
TVET Program Title : Tourism Service Level I
Occupational Standard: Tourism Service level I
Occupational Code: CST TUS M01 1015

Module Title: 1. Interpret Aspects of Ethiopian Tourism Heritages
Module Code = CST TUS M01 1015
Nominal Duration: 37 Hours.
Module Description: This module deals with the performance outcomes, skills and
knowledge required to interpret different aspects of a specific Ethiopian tourism
heritage.
LEARNING OUTCOMES:
LO 1. Consulting local community

LO 2. Identify and Interpret aspects of Ethiopian tourism heritage for customers.
Module content
LO 1. Consulting local community
1.1 introduction to tourism?
1.2 what is heritage?
1.3 what is heritage tourism?
1.4 Prepare community based tourism activities
1.5 consult with local communities
1.6 tourism Vs host communities.
1.7 Identifying potential conflicts
1.8 solve consultation.
LO 2. Identify and Interpret aspects of Ethiopian tourism heritage for customers.
2.1 Identifying Ethiopian tourism heritage.

2.2 interpret Ethiopian tourism heritage
2.3 Briefing customers .
2.4 create customer awareness about local customs.
2.5 identify Ethiopian cultures and respect them.
2.6 Showing traditional and contemporary practices to customers.
2.7 introduce customers with local languages.
2.8 sharing local cultural experience.
LEARNING STRATEGIES
 Theoretical presentation and explanation.

 Practical demonstration and practical learning tasks
 Asking questions
 Presenting Assignment
 Presenting observations from visits to shop
 Participating and contributing in group discussions
 Doing Project works.
MODULE EVALUATION/ASSESSMENT
1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
4. Individual assignment
RESOURCE CONDITIONS
 Training-, Teaching- and Learning Materials
 Trainer’s Guide
Books, models, diagrams, etc.
Manual.
 Learners Guide (set of all materials distributed to the trainee

during a module)
Hand outs
Text books.
 Reference Manual and Reference Books
 Learning Facilities / Infrastructure

Class rooms / Hall
White board and black board.
Projector.
Tools and equipment.
Learning Module Logo Of TVET

Main Module Provider

Occupational Code: CST TUS1 M02 10 15
Module Title: 1. \ Work in a Socially Diverse Environment /
Module Code = CST TUS1 M02 10 15
Module Description: This module deals with the performance outcomes, skills
and knowledge required to be culturally and environmentally aware when serving
customers and working with colleagues from diverse backgrounds.
LEARNING OUTCOMES
LO 1. Communicate with customers, local communities and colleagues from
diverse backgrounds.
LO2. Address cross- cultural misunderstandings.
Module content
LO 1. Communicate with customers, local communities and colleagues
from diverse backgrounds.
1.1 definition of communication?

1.2 who are customers?
1.3 who are local communities?
1.4 who are colleagues
1.5 what is cultural differences
1.6 take in to consider cultural differences
1.7 what does mean by the language barriers
1.8 overcome language barriers
LO2. Address cross- cultural misunderstandings.

2.1 what is misunderstanding
2.2 identify cause of cultural misunderstanding
2.3 consider areas of cultural differences
2.4 solve cultural misunderstanding
LEARNING STRATEGIES

 Assignment presentation
1. Test
1.1. Oral Test
1.2. Written test.

2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall
Projector.
Learning Module Logo Of

Main Module TVET
Provider
TVET Program Title : Tourism Service level I

Module Title: 1. \ Follow Health, Safety and Security

Procedures /

Module Description:
This module deals with the performance outcomes, skills and knowledge required to follow
predetermined health, safety and security procedures. It requires the ability to incorporate safe
work practices into all workplace activities and to participate in the organization's OHS
management practices.
LEARNING OUTCOMES
LO1. Following workplace procedures for health, safety and security

LO2. Following procedures for emergency situations
LO3. Participate in the organization's OHS practices
Module content
LO1. Following workplace procedures for health, safety and
security
1.1 what does mean by health, safety and security
1.2 what type of emergences may cause in an organizations.
1.3 what are the safety procedures
LO2. Following procedures for emergency situations
2.1 what is emergency
2.2 identify potential emergency situations
LO3. Participate in the organization's OHS practices
3.1 Participate in OHS management practices.
3.2 what does mean by OHS
3.3 Ensuring immediate work area is free from hazards,
3.4 Participating in risk assessments
3.5 Raising OHS issues and concerns.
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall
Projector.

Main Module TVET
Provider
Module Title: 1. \ Clean Premises and Equipment /
Module Description:
This module deals with the performance outcomes, skills and knowledge
required to carry out general cleaning duties as part of a job role in tourism or
hospitality enterprise or any other service industry context
LEARNING OUTCOMES
LO1. Selecting and set up equipment and materials.
LO2. Cleaning wet and dry areas and associated equipment.
LO3. Maintaining and storing cleaning equipment and chemicals.
LO4. Reduce negative environmental impacts.
Module content
LO1. Selecting and set up equipment and materials.
1.1. Selecting appropriate equipment
1.2. Checking all equipment
1.3. use protective clothing.
LO2. Cleaning wet and dry areas and associated equipment.
2.1 Taking account of potential customer
2.2 Preparing wet and dry areas to be cleaned
2.3 identify any hazards.
2.4 reducing risk to colleagues and customers.
2.5 Selecting and applying correct cleaning agents
2.6 Use equipment correctly and safely.
LO3. Maintaining and storing cleaning equipment and chemicals.

3.1 Cleaning equipments after use
3.2 Carrying out or arranging routine maintenance
3.3 Identify equipment faults
3.4 Storing equipment in the designated area
3.5 Store chemicals safely
LO4. Reduce negative environmental impacts.
4.1 what is environment
4.2 what are the negative environmental impacts
4.3 Use energy and water wisely
4.4 Safely dispose of all wastes
LEARNING STRATEGIES


Main Module TVET
Provider

Module Title: 1. \ Perform Office Procedures /
Module Description:
required to complete a range of routine office procedures and activities,
including writing simple correspondence.
LEARNING OUTCOMES
LO1. Processing office documents.

LO2. Drafting written communication
LO3. Maintaining document systems.
Module content
LO1. Processing office documents.
1.1 what are the office documents
1.2 what type of office documents do we do have in our office
1.3 Use office equipment safely
1.4 process documents correctly.
1.5 Applying appropriate office procedures
LO2. Drafting written communication

2.1 Selecting appropriate format
2.2 Drafting documents

2.3 Using clear and concise language
2.4 Using correct spelling, punctuation and grammars.
2.5 Checking information for accuracy prior to sending.
2.6 consulting with top management
LO3. Maintaining document systems.
3.1 use appropriate documentation
3.2 storing documents
3.3 Modifying and update reference and index systems.
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall
Projector. Tools and equipment.

Main Module TVET
Provider

Module Title: 1. \ provide visitor information /
Module Description:
required to provide visitors with general truth and accurate
Information about a local area.
LEARNING OUTCOMES
LO1. Access and update visitor information
LO2. Provide information
Lo3. Seek feedback on services

Module content
LO1. Access and update visitor information
1.1 meaning and definition of information

1.2 who are visitors
1.3 what does mean by visitor information
1.4 source required information
1.5 update and maintain local knowledge
LO2. Provide information
2.1 provision techniques

2.2 required materials
2.3 accessibility
Lo3. Seek feedback on services
3.1 what is feedback

3.2 feedback seeking
3.3 improvement
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall
Projector.

Main Module TVET
Provider

Module Title: 1. \Cary out basic work place calculations/
Module Code = CST TUS1 M 07 10 15
Module Description:
required to carry out mathematical operations, preparing basic estimates of
mass, size and volume interpreting basic graphical representations of
mathematical information.
Learning out comes
Lo 1. Cary out calculations
Lo 2. Prepar estimates
Lo 3. Interpret graphical representations of mathematical operations
Module content
Lo 1. Cary out calculations
Lo 2. Prepar estimates
2.1 estimat time needed to complet the task
2.2 accurat estimates
Lo 3. Interpret graphical representations of mathematical operations
3.1 interpret informations represented in symbol.
LEARNING STRATEGIES

1. Test
1.1. presentations
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
-Hand outs
-Text books.
Main Module TVET
Provider

Module Title: 1. \ participate in environmentally
sustainable works /
Module Description:
This module deals with the skills and knowledge required to participate in
environmentally sustainable work practices.
LEARNING OUTCOMES
LO1. identify current resource used within the work place

LO2. comply with environmental regulations
LO3. seek opportunities to improve resource efficiency
Module content
LO1. identify current resource used within the work place
1.1 meaning and definition of resource
1.2 resource vs. efficiency

1.3 work place and resources
1.4 Identify resources for your work place
1.5 minimum impact and maximum use
1.6 wise use of water, energy and other resources
LO2. comply with environmental regulations
2.1 what is environment

2.2 environment and its resource
2.3 understand regulations about environment
2.4 Report breaches or potential breaches to appropriate personnel.
LO3. seek opportunities to improve resource efficiency
3.1 environment and sustainability.
3.2 enterprises plan and regulation.
3.3 Make suggestions for improvements to workplace.
LEARNING STRATEGIES

1. Test
1.1. presentations
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall

Main Module TVET
Provider

Module Title: 1. \ develop keyboard skills /
Module Description:
This module deals with the skills and knowledge required to develop basic key
board skill using touch typing techniques.
Learning out comes
LO1. use safe work practice
LO2. identify and develop key board skills
LO3. check accuracy
Module content
LO1. use safe work practice

1.1 what is keyboard
1.2 adjustments for work space
1.3 required furniture's
LO2. identify and develop key board skills
2.1 apply keyboard function
2.2 alphabetical and numeric functions
2.3 speed and accuracy of computer operation
LO3. check accuracy
3.1 what is accuracy
3.2 identify errors
3.3 correct errors
3.4 amend documents
3.5 complete final accuracy check
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall
Projector.

Main Module TVET
Provider
Module Title: 1. \ Receive and Store Stock /

Module Description:
This unit describes the performance outcomes, skills and knowledge
required to receive and store stock.
Learning out comes
LO1. Taking delivery of stock.
LO2.Storing stock.
LO3.Rotating and maintain stock.
Module content
LO1. Taking delivery of stock.
1.1Check orders and delivery stocks

1.2Identify and record variations
1.3 report them to the appropriate person.
LO2.Storing stock.
2.1Transport stock
2.2 store promptly and safely.
2.3 Record stock levels accurately
2.4 Label stock according to organization procedures.
LO3.Rotating and maintain stock.
3.1 Rotate stock according to organization procedures.
3.2 Use safe manual handling techniques
3.3 Check on the quality of stock at regular intervals
3.4 Place excess stock into storage or dispose of stock
3.5 Maintain stock area according to organization and government requirements.
3.6 Use stock control systems correctly
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs Text books.

Class rooms / Hall
White board and black board. Projector. Tools and equipment.

Main Module TVET
Provider
Module Title: 1. \ Follow Workplace Hygiene Procedures /


Module Description: This module deals with the performance outcomes, skills and
knowledge required to facilitate, process and monitor registration concerning tourism
events.
Learning out comes
LO1. Follow hygiene procedures and identify hygiene hazards.
LO2. Report any personal health issues.
LO3. Prevent food and other item contamination
LO4. Prevent cross-contamination by washing hands.
Module content
LO1. Follow hygiene procedures and identify hygiene hazards.
1.1. meaning and definition of hygiene
1.2 understand hygiene hazards
1.3. identify hygiene hazards

1.4 follow hygiene procedures
LO2. Report any personal health issues.
2.1. prevent contamination
2.2. report for responsible body
LO3. Prevent food and other item contamination
3.1 what does mean by food contamination
3.2 cause of food contamination
3.3 use clean clothes
3.4. Ensure that no clothing or other items worn contaminate food
3.5 Prevent unnecessary direct contact with ready to eat food.
LO4. Prevent cross-contamination by washing hands.

4.1 Wash your hands
4.2 use appropriate facilities.
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.
during a module)
Hand outs
Text books.

Main Module TVET
Provider
Module Title: 1. \ Sell Products and Services /

Module Code =CST TUS1 M12 1015
Module Description:
This module deals with the performance outcomes, skills and knowledge required to sell
products and services in a retail environment.
Learning out comes
LO1. Apply product knowledge.
LO2. Approach customer.
LO3. Gather information
LO4 Sell benefits
LO6. Close sale.
LO7 Maximize sales opportunities
.
Module content
LO1. Apply product knowledge.
1.1 meaning and definition of product

1.2 Develop product knowledge
LO2. Approach customer.
2.1 who are customers

2.2 identify needs and wants.
2.3 apply customer handling
2.4 apply sales approach
LO3. Gather information
3.1 listen your customers

3.2understand your customer
3.3Interpret non-verbal communications
3.4call customers by their name
3.5Direct customer to specific product
LO4 Sell benefits
4.1 what is sales benefit
4.2much demand and supply
4.3 communicate about products

4.4 introduce for customer
5.1 Identify customer objections.
5.2 accept customers objection
5.3 categorize the objections
5.4 sole the problem
5.5 overcome the objections
LO6. Close sale.
6.1provide clear information
6.2Encourage customer
6.3 apply closing sale
LO7 Maximize sales opportunities
7.1 definition of additional sales.
7.2 complimentary products
7.3 use personal sales
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall
Projector.

Main Module TVET
Provider
Module Title: 1. \ Conduct Basic Workplace Oral Communication in a
Language other than English /


Module Description:
This module deals the performance outcomes, skills and knowledge required to
understand and use a language other than English for very simple, commonly used
expressions of a basic and predictable nature in tourism and hospitality workplaces.
Learning out comes
LO1. be courteous to customers and colleagues.
LO2. Communicate with customers and colleagues in a language other than English to support
routine workplace activities.
Module content
LO1. be courteous to customers and colleagues.
1.1 Identify the specific language

1.2 use formulaic languages
1.3 use simple expression
1.4 apply body language
1.5 use appropriate resources
LO2. Communicate with customers and colleagues in a language other than English to
support routine workplace activities.
2.1 use key words

2.2 apply visual techniques
2.3 verbal communication
2,3,1 meaning and definition
2,4 use verbal communication
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall
Projector.

Main Module TVET
Provider
Module Title: 1. \ Apply First Aid /


Module Description: This module deals with the skills and knowledge required to
provide first aid response, life support, management of casualty(s), the incident and
other first aiders, until the arrival of medical or other assistance.
Learning out comes
LO1. Assess the situation
LO2. Apply first aid procedures
LO3. Communicate details of the incident

Module content
LO1. Assess the situation
1.1 Identify hazards

1.2 Minimize immediate risk
1.3 identify injuries, illnesses and conditions
LO2. Apply first aid procedures
2.1 what is first aid kit

2.2 what is its principle
2.3 procedures
2.4 how to operate and manage
2.5 Use safe manual handling
LO3. Communicate details of the incident
3.1what is incident
3.2identify incident occurrence
3.3request support
4.1 Seek feedback
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall
Projector.

Main Module TVET
Provider

Module Title: 1. \ Demonstrate Work Values /

Module Description:
This module deals with the knowledge, skills, and attitude in demonstrating proper work
values.
Learning out comes
Lo1 Define the purpose of work
Lo2. Apply work values/ethics
LO3. Deal with ethical problems
Module content
Lo1 Define the purpose of work
1.1 meaning and definition of work

1.2 purpose of work
Lo2. Apply work values/ethics
2.1 Work concept

2.2 work values
2.2 work ethics
LO3. Deal with ethical problems
3.1 what is ethical problem in work

3.2 company guide lines
LO4. Maintain integrity of conduct in the workplace
4.1 what is integrity
4.2 work Instructions
4.3 co-workers
4.3 Company values
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall
Projector.

Main Module TVET
Provider

Module Title: 1. \ Receive and Respond To Workplace Communication /
Module Description:
This module deals with the knowledge, skills and attitudes required to receive, respond
and act on verbal and written communication..
Learning out comes
At the end of the module the learner must be able to:
LO1.Follow routine spoken messages
LO2.Perform workplace duties following written notices
Module content
LO1. Follow routine spoken messages

1.1Required information
1.2 record properly information's
LO2. Perform workplace duties following written notices
2.1 interpret instructions

2.2 seek Feedback
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS
Manual.

during a module)
Hand outs

Main Module TVET
Provider

Module Title: 1. \ Apply Quality Standards /
Module Code = CST TUS1 M17 1015

Module Description:
This module deals with the skills and knowledge required in applying quality standards
in tourism services/ operations.
Learning out comes
LO1. Assess own work
LO2. Assess quality of received articles
LO4. Study causes of quality deviations
LO5. Complete documentation
Module content
LO1. Assess own work

1.1complet your work
1.2 demonstrate your work
1.3 identify your final work
LO2. Assess quality of received articles
2.1 what is quality standard

3.1 record basic information
3.2 maintain work quality
LO4. Study causes of quality deviations
4.1 investigate final product
LO5. Complete documentation
5.1 record production information
5.2 record all delivery processes.
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)

Main Module TVET
Provider

Module Title: 1. \ Work With Others /
Module Code = CST TUS1 M18 1015

Module Description:
This module deals with the skills, knowledge and attitudes required to develop
workplace relationship and contribute in workplace activities.
Learning out comes
LO1. Develop effective workplace relationship
LO2. Contribute to work group activities
Module content
LO1. Develop effective workplace relationship
1.1what is work place relationship
1.2duties responsibilities
1.3employment arrangement
1.4organizational structure
LO2. Contribute to work group activities
2.1 Support for team members

2.2 work in group
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall
Projector.

Main Module TVET
Provider

Module Title: 1. \ Develop Understanding of Entrepreneurship /

Module Description:
This module deals with the skills, knowledge and attitude required to understand the
principles, functions, strategies and methods of entrepreneurship. It also covers
identifying and developing the major entrepreneurial competences..
Learning out comes
LO1. Describe and explain the principles, concept and scope of entrepreneurship
LO2. Discuss how to become entrepreneur
LO3. Discuss how to organize an enterprise
LO4. Discuss how to operate an enterprise
LO5. Develop one’s own business plan
Module content
LO1. Describe and explain the principles, concept and scope of entrepreneurship
1.1 meaning and definition of entrepreneurship

1.2 principles of entrepreneurship
1.3 scope of entrepreneurship
1.4 concept of entrepreneurship
1.5 various forms of enterprises
1.6 category of entrepreneurs
1.7 elements in the concept of enterprising,
1.8 Functions of entrepreneurship in business
LO2. Discuss how to become entrepreneur
2.1 who are entrepreneurs

2.2 definition of self employment
2.3 Advantages and disadvantages of self-employment
2.4 characteristics entrepreneurs
2.5 successful entrepreneurship
LO3. Discuss how to organize an enterprise
3.1 importance of business entrepreneurship
3.2 roles of business entrepreneurship
3.3 small enterprise
3.4 medium enterprise
3.5 factors in business success
3.6 generating business ideas
3.7 selecting business areas
LO4. Discuss how to operate an enterprise
4.1 business operation systems
4.2 process of HRM
4.3 Time management system
4.4 techniques of managing sale
4.5 selecting suppliers
4.6 knowing cost of the enterprise
4.7 financial recording
4.8 self-management skills
4.9 Risk assessment
4.10 management of business enterprise
LO5. Develop one’s own business plan
5.1 prepare a business plan
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall
Projector.

Main Module TVET
Provider

Module Title: 1. \ Apply 5S Procedures /

Module Description:
This modules deals with the skills, attitudes and knowledge required by an employee or
worker to apply 5S procedures (structured approach to housekeeping) to their own job
and work area and maintains the housekeeping and other standards set by 5S. The unit
assumes the employee or worker has a particular job and an allocated work area and
that processes in the work area are known by the individual.
Learning out comes
LO1. Develop understanding of quality system
LO2. Sort needed items from unneeded
LO3. Set workplace in order
LO5 .Standardize activities
LO6. Sustain 5S system
Module content
LO1. Develop understanding of quality system
1.1 what is quality system

1.2 relationship of quality system and kaizen
1.3 Identify and relate to workplace requirements
1.4 Explain the 5S system
LO2. Sort needed items from unneeded
2.1 Identify all items in the work area
2.2 Distinguish between essential and non-essential
2.3 Sort items
2.4 Place any non-essential item in a appropriate place
2.5 Regularly check
LO3. Set workplace in order
3.1 Identify the best location for each essential item
3.2 Place each essential item in its assigned location
3.3 After use immediately return each essential item to its assigned location
3.4 Regularly check that each essential item is in its assigned location
4.1 Keep the work area clean and tidy at all times
4.2 Conduct regular housekeeping activities during shift
4.3 Ensure the work area is neat, clean and tidy at both beginning and end of shift
LO5. Standardize activities
5.1 Follow procedures
5.2 Follow checklists for activities
5.3 Keep the work area
LO6 Sustain 5S system
6.1 Clean up after completion of job
6.2 attend regularly
6.3 Recommend improvements
LEARNING STRATEGIES

1. Test
1.1. Oral Test
1.2. Written test.
2. Practical work.
3. Group work
RESOURCE CONDITIONS

Manual.

during a module)
Hand outs
Text books.

Class rooms / Hall

SHEWA Curicullum L1

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Ethiopian TVET-System

Prepared By: Shewit Ybrah

Tigray Arts College: October 2007E.C

In the reformed Ethiopian TVET-System, Curricula and Curriculum

Duration of the TVET-Programme

Qualification Level and Certification

Concept and Mode of Delivery

In-TVET Institution Assessment as well as management and scheduling of

CST TUS1 02 0912 CST TUS1 M02 LO1. Communicate with 37

CST TUS1 03 0912 CST TUS1 M03 10 LO1.Following 25

CST TUS1 13 0212 CST TUS1 M13 10 15 LO1. be courteous to customers 37

Learning Module Logo Of TVET

TVET Program Title : Tourism Service Level I

Occupational Standard: Tourism Service level I

Occupational Code: CST TUS M01 1015

LO 1. Consulting local community

1.7 Identifying potential conflicts

1.8 solve consultation.

LO 2. Identify and Interpret aspects of Ethiopian tourism heritage for customers.

2.1 Identifying Ethiopian tourism heritage.

 Theoretical presentation and explanation.

1.1. Oral Test

1.2. Written test.

 Learners Guide (set of all materials distributed to the trainee

 Reference Manual and Reference Books

 Learning Facilities / Infrastructure

White board and black board.

Tools and equipment.

Learning Module Logo Of TVET

Occupational Standard: Tourism Service level I

1.1 definition of communication?

LO2. Address cross- cultural misunderstandings.

 Theoretical presentation and explanation.

1.1. Oral Test

1.2. Written test.

 Training-, Teaching- and Learning Materials

 Learners Guide (set of all materials distributed to the trainee

 Reference Manual and Reference Books

 Learning Facilities / Infrastructure

White board and black board.

Tools and equipment.

Learning Module Logo Of

TVET Program Title : Tourism Service level I

Module Title: 1. \ Follow Health, Safety and Security

Nominal Duration: 25 Hours.

LO1. Following workplace procedures for health, safety and security

LO3. Participate in the organization's OHS practices

1.2 what type of emergences may cause in an organizations.

1.3 what are the safety procedures

LO2. Following procedures for emergency situations

2.1 what is emergency

2.2 identify potential emergency situations

LO3. Participate in the organization's OHS practices

3.1 Participate in OHS management practices.

3.2 what does mean by OHS

3.3 Ensuring immediate work area is free from hazards,

3.4 Participating in risk assessments

3.5 Raising OHS issues and concerns.

 Theoretical presentation and explanation.

1.1. Oral Test

1.2. Written test.

 Training-, Teaching- and Learning Materials

 Learners Guide (set of all materials distributed to the trainee