Aksum Polytechnic College

Summative exam for Develop a brief or scripted commentary

Name

Part I. Choose the best answer from the following choices.

1. Tour commentary is often referred as ?

A. Guide speak C. Travel book
B. Guide book D. None of the above
2. Duration of the tour affects the amount of work and energy the guide needs to use?
A. True B. False
3. One of the following is a characteristics of a good presentation?
A. Using of short, simple, clear words
B. Focus is on the topic or sight
C. To give an emphasis for your Physical appearance and personal grooming.
D. All of the above
4. One of the following is a tactic that keeps the group to be enthusiastic/
A. Keeping the commentary light
B. Keeping the narrations positive
C. Personalizing the information
D. Keeping the audience involved in the tour
E. All of the above
5. One of the following is a quality of a good presenter?
A. One who presents himself first at the starting point of the presentation.
B. One who uses his hands to show and guide
C. One who keeps his eye contact with his audience
D. One who is well coordinated with his material
E. All of the above
6. One of the following creates a poor impression in the eye of the Tourist/customer?
A. Fooling around with workmates in front of customers
B. Using inappropriate language in front of customers
C. Looking tired and bored
D. Eating ,drinking and smoking in front of customers
E. All of the above
7. Different body language may have different meanings for different cultures.
A. True B. False
8. One of the following is Not a positive Non-verbal expression?
A. Facing the individual and group squarely
B. Adopting a relaxed, attentive and open stance
C. having friendly mannerism with a relaxed smile and expressive facial feature
D. Avoiding destructive and annoying habits
E. Pointing with finger
9. One of the following is Not a Negative non-verbal expression?
A. Tightly crossing arms and crossing lower legs at the ankles
B. Chewing gum and smoking
C. Continually rubbing face, eye, hair and other areas of the body
D. Looking repeatedly at your watch when talking with a group/individuals
E. Stretching your hand to show directions
10. Is a device used to amplify the sound of the voice?
A. Microphone C. First aid kit
B. Oven D. None of the above
11. Are the narratives tour guides use to describe a sight and provide
information about various aspects of a country to passengers while on a tour.
A. Tour commentaries C. A & B
B. Guide speak D. None of the above
12. One of the following is an important step in delivering a Tour commentary?
A. Confirm the interests and expectations of the tourists at the outset of the tour
B. Start by introducing yourself and clearly state the purpose of the tour.
C. En route to attractions as well as at the sights, present the commentary you have prepared
beforehand. Conversational, not by memorization
D. Seek feedback throughout the tour to ensure that you are holding the tour visitors’ attention.
E. All of the above
13. What are the core contents a good Tour commentaries can include?
A. General information and local stories about attractions
B. Events and personalities in the country
C. Information about the any Historical, natural, archaeological sites
D. Information about Traditional or modern restaurants
E. All of the above
14. How do you demonstrate respect towards customers?

A. By listening to them.
B. By using/calling their names and titles when you know them.
C. By keeping them informed by explaining what is going on.
D. By treating them with the importance that they deserve.
E. All of the above
15. Efficiency or confidence can be demonstrated by?
A. Being well organized
B. being knowledgeable
C. Exuding professionalism
D. All of the above
E. None of the above
 16. When you have provided information or advice for your customers you need to be certain that it has
been understood. How can this be done?

A. Watching the customer’s reaction to what you tell them

B. listening to what the customer says in response to the information
C. Asking the customers questions to check that your communication was clear and meets their
needs
D. All of the above
E. None of the above
17. One of the following is Not an example of Hazard?

A. Fire
B. Noise
C. Food
D. Electricity
E. Dangerous chemicals
18. One of the following factors is helpful in answering questions raised by clients with courteous and
friendly manner?
A. You should Welcome questions
B. You should Be gracious, even when the question is difficult
C. You should Never regard a question as stupid or trivial
D. Acknowledge controversial question, and then move on to more positive points
E. All of the above
19. You can give an advice to your clients One of the following for potential changes to the environment?
A. Warning about extraneous noise or other unusual activity
B. Change in temperature, e.g. climate controlled facility
C. Special effects on a tour
D. Possible safety restrictions, e.g. if group entering a high risk area
E. All of the above
20. What do you do when one of a group member feels sick and requires more than first aid?
A. Try to discover what the cause of the illness, the symptoms experiencing.
B. Enlist other group members for crowd control, to call the ambulance, to direct the medical
personnel where the sick is
C. Note the time of day and the attraction or sight you are at.
D. Seek medical assistance promptly
E. All of the above

Part II. Fill in the Blank space a suitable word from the following Alternatives
Meal stop, Picture stop , Rest stop , Risk , Hazard
1. Is used to describe something that can cause harm, something that is
dangerous or is potentially harmful?

2. Is used to describe the chance or probability that someone will be harmed

by a hazard or the likelihood that a hazard will lead to personal injury and the severity of that injury.
3. Is the time given to the tourists in a tour to have a little break or time given
to go to a toilet after a long journey?
4. Is the time given to the tourists along a tour to take pictures that are worth
having?
5. Is the time given to eat food if the journey takes long hours?