PRELIMINARY EXAMINATIONS

TOUR AND TRAVEL SERVICES

NAME

COURSE, YEAR AND SECTION

1. The key factor for economic growth is?

a. E- commerce
b. Agriculture
c. Tourism
d. None of the above
2. Tourism is composed of public and private entities that is involved in the following except:
a. Planning
b. Marketing
c. Sales operation
d. None of the above
3. Marketing of the Philippines as a tourism destination is the job of the:
a. Private sector
b. Government sector
c. Marketing sector
d. None of the above
4. Which of the following is not a part of the tourism public sector?
a. DOT
b. TIEZA
c. Marriot Hotel
d. None of the above
5. Which of the following is not sold by a travel agency?
a. Cruise
b. Souvenirs
c. Airline tickets
d. None of the above
6. The modern travel agency was established by.
a. Thomas Cook
b. Cox and Kings
c. Dean and Dawson
d. None of the above
7. The main function of an agent is to?
a. Become a third party between the supplier and the consumer
b. To book airline tickets on behalf of the airline company
c. To sell trips to businesspeople
d. None of the above
8. Lila is going to Hongkong tomorrow, the hotel she booked is under 150 rooms and is located in the heart of the
city. Lila’s hotel is.
a. A small scale, city center
b. A small scale, Motel
c. A medium scale, city center
d. None of the above
 9. Which of the following is not part of the private sector?
a. Starbucks
b. Duty Free Philippines
c. Okada
d. None of the above
10. Which of the following is a part of the Attraction, Mice and leisure sector?
a. Hongkong Disneyland, Comic con, Spa
b. Tattooing with apo whang od, Paris and Banaue rice terraces
c. Duty free, Nayong Pilipino and DOT
d. None of the above
11. The following are the duty of Tieza except.
a. Supervise
b. Manage
c. Promote
d. None of the above
12. The TPB is tasked to promote tourism both.
a. Regional and National
b. Divisional and National
c. Domestic and international
d. None of the above
13. Where can the TBP promote tourism?
a. Front desks of hotels
b. Tour and Travel conventions
c. Famous beaches
d. None of the above
14. How does a travel agency get profit?
a. Supplier gives them a discount so the TA can sell it for normal price
b. They sell their tickets to a higher price and market it as luxury
c. They pay their workers minimum wages
d. None of the above

15- 20. The ABC travel agency is going out of business because of the current management here are some of the issues.
Gina, the supervisor told the employees to display the brochures of travel packages that is going to give them most
commissions, but those travel packages that are displayed are extremely expensive for their target market, because of
that even people who just wanted to inquire or just buy a plane ticket or hotel accommodation from them became less
and less, when customers became rare, it became harder and longer to gain their profit. One day, Tita baby, the HR
manager asked Gina if she could terminate a few employees so they can sustain the company, Gina decided to fire Helen
and Rene, one of the employees that can use the GDS to book, Gina told them that the reason is that their job can now
be done even by the guest in the internet now. Now ABC travel agency is out of business but Gina’s memories in her
workplace will forever remain.

15. When Gina Told the employees to display a certain tour package in the shelf is called
a. Commission
b. Racking
c. Termination
d. None of the above
16. What makes ABC travel agency lost customers?
a. Expensive products
b. Unfriendly guest
c. Bad quality products
 d. None of the above
17. When Gina told Rene and Helen the reason, they we’re fire, she mentioned that it was
a. Poor commissions
b. Internet threat
c. Booking errors
d. None of the above
18. When customers became rare, what happened to ABC’s commission from their products?
a. It got terminated
b. They lost the discounts from their suppliers
c. They gained it slower and harder
d. None of the above
19. Which of the following is the main competitor of ABC travel agency?
a. Internet
b. The consumer
c. Supplier
d. None of the above
20. Which of the following should be prevented to save ABC travel agency from going out of business?
a. Price that is affordable for all
b. Well trained staff
c. Bad quality products
d. None of the above

True or false II points each

1. The PRA wants the foreign nationals, or former filipino citizens to invest, reside, and retire in the Philippines
because it can ACCELERATE ECONOMIC DEVELOPMENT.
True
Socio cultural enrichment
2. NAYONG PILIPINO aims to formulate rules, regulations, safety standards and operating procedures in scuba
diving
True
PCSSD
3. In Tieza’s board of directors, the Secretary of DILG is the CHAIRPERSON
True
Member
4. The PRIVATE SECTOR is responsible for promoting the tourism businesses such as Hotels and airlines
True
Public sector
5. The Intramuros administration is responsible for orderly restoration and development of Intramuros as a
GOVERNMENT INFRASTRUCTURE
True
Monument of history
6. Duty free products is tax free and IMPORTED
True
Local and reported
7. Travel agents also include ADVERTISING
True
Persuading
8. Some travel agents ACCOMPANY the tourist to the destination
 True
Pays
9. There are departments devoted to travel arrangements for BUSINESS TRAVELERS
True
Solo travelers
10. WHOLESALERS sells their package in bulk
True
Retailers

Essay

With the emergence of the internet and the popularity of E commerce, tourism products are now accessible to all by the
company’s individual website, this website is centralized which makes the consumer now see if the flight is fully booked
or not, the website also includes if the consumer wants additional products such as meals. Do you think the internet and
E- commerce is a threat to the travel agency business?