广州特域机电有限公司

CW-5000/5200 系列故障处理手册
CW-5000/5200 Series Industrial Chiller maintenance manual

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目录
一、冷水机报警（红灯亮）——有水循环……………………………………………………P3-7
Chiller Alarm (red light on)--have water circulation
二、冷水机报警（红灯亮）——无水循环………………………………………………………P7-8
Chiller Alarm (red light on)--not water circulation
三、CW-5000 系列温度控制器 T-503 报警
CW-5000 Series Temperature Controller T-503 alarm
3.1．报警代码 E1：室温超高……………………………………………………………………P8-9
Alarm code E1: ultrahigh room temperature
3.2．报警代码 E2：水温超高……………………………………………………………………P9-12
Alarm code E2: ultrahigh water temperature
3.3．报警代码 E3：水温超低……………………………………………………………………P12
Alarm code E3: ultralow room temperature
3.4．报警代码 E4：室温传感器故障…………………………………………………………P12-13
Alarm code E4: room temperature sensor failure
3.5．报警代码 E5：水温传感器故障…………………………………………………………P13-14
Alarm code E5: Water temperature sensor failure
四、开机不通电………………………………………………………………………………P14-15
No power on the chiller

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一、冷水机报警（红灯亮）——有水循环
Chiller Alarm (red light on)--have water circulation
关闭冷水机电源，用约 1 米长度水管将出水口与入水口短接（如图），开启冷水机，继续观察
冷水机的状况
Turn off the chiller power, use the water pipe of about 1 meters length to connect the outlet
with the inlet short (pictured), turn on the chiller, and continue to observe the condition of the
chiller.

观察效果 I：水循环正常，停止报警（绿灯亮）
Observation effect I: water cycle normal, stop alarm (green light on)
原因分析 Cause analysis
连接冷水机的外部水管道不畅通（如管道堵塞，弯折等）
The external water pipeline connecting the chiller is blocked (such as pipe blockage, bending,
etc.)
建议：清洁外部管路，更换掉已发生弯折或严重堵塞的管路
Suggestion: Clean the external piping, replace the pipeline that has already had the bend or
the serious blockage

观察效果 II：水循环正常，继续报警（红灯亮）
Observation Effect II: Water cycle Normal, continue to alarm (red light on)
原因分析 Cause analysis
1、流量开关问题 Flow switch problem
2、继电器问题 Relay problems
检测方法 Detection method
1）关闭冷水机电源，打开冷水机上钣金，找到流量开关位置（出水口端）
Turn off the chiller power, open the chiller sheet metal, find out the flow switch position (the
outlet)

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（挡板流量开关）Baffle Flow Switch

2）切断挡板流量开关两根红色电源线，并短接起来，开机观察是否继续报警
Cut off the bezel flow switch two red power wire, and short connection, boot to observe
whether continue to alarm
2.1）如停止报警（绿灯亮），可判断流量开关故障
If the alarm stop（green light on），can determine the flow switch failure
建议：更换挡板流量开关 Recommendation: Replace the baffle flow switch
2.2）如继续报警（红灯亮），请重新接回流量开关电源线，进行下一步 4）检测
If the chiller continues to alarm (red light on), please reconnect the flow switch power wire,
and do the step 4) detection

（霍尔流量开关）Hall Flow Switch

3）切断霍尔流量开关四根电线，将红色线与红色线连接，黑色线与黄色线连接，开机观察是
否继续报警
Cut off the hall flow switch four wires, connect the red line with the red line, the black line is
connected with the yellow line, boot to see if the alarm continues.
3.1）如停止报警（绿灯亮），可判断流量开关故障
If the alarm stop（green light on），can determine the flow switch failure
建议：更换霍尔流量开关 Recommendation: Replace the hall flow switch
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3.2）如继续报警（红灯亮），请重新接回流量开关电源线，进行下一步 4）检测
If the chiller continues to alarm (red light on), please reconnect the flow switch power wire,
and do the step 4) detection

4）使用测量工具检测继电器线圈输入电压
Measuring the relay coil Input voltage by measurement tool
备注：挡板流量开关机型继电器线圈 AC220V；霍尔流量开关机型继电器线圈 DC24V
Remarks: Baffle Flow switch model relay coil AC220V; Hall flow switch model relay coil
DC24V
4.1）如继电器（如图）线圈没有输入正常工作电压，可判断流量开关连接继电器线路断路
If the relay (such as picture) coil does not enter the normal operating voltage, can be judged
flow switch connection relay circuit breaker
建议：查看继电器线路是否松脱或断裂
Suggestion: Check whether the relay line is loose or broken

观察效果 III：水流断断续续，继续报警（红灯亮）
Observation Effect III: Water intermittent, continue to alarm (red light on)
原因分析 Cause analysis
1、管道堵塞 Pipe blockage
2、开关电源问题 Switching power supply problem
3、直流泵问题 DC Pump problem
检测方法 Detection method
1）打开冷水机上钣金，观察冷水机内部管路状况
Open the chiller sheet metal, observe the water internal piping status

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建议：清洁内部管路，更换掉已发生弯折或严重堵塞的管路
Recommendation: Clean the internal piping, replace the pipe that has been bent or badly
blocked.

2）使用测量工具检测开关电源（如图）输出电压：CW-5000 系列开关电源工作电压为 DC24V。

Use the measuring tool to detect the switching power supply (picture) Output voltage:
CW-5000 Series switching power supply operating voltage is DC24V.

2.1）如开关电源输出低于 DC18V 电压，则电压偏低，影响水泵扬程及流量，可判断开关电源

或水泵出现故障
If the switching power supply output is lower than DC18V, the low voltage is affecting the
pump lift and flow, can determine the switching power supply or pump failure.
建议：先更换开关电源，才能判断水泵是否出现故障
Suggestion: Change the switching power supply first to determine whether the pump is faulty
too.
2.2）如开关电源有输出 DC24V 电压，可判断水泵出现故障
If the switching power supply has the output DC24V, may determine the water pump failure.

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建议：拆开直流泵外壳观察转子是否堵塞或者磨损，如无法恢复，需要更换直流泵
Suggestion: disassemble the DC pump casing to observe whether the rotor is plugged or worn,
if unable to recover, need to replace DC pump

二、冷水机报警（红灯亮）——有水循环
Chiller Alarm (red light on)--not water circulation
原因分析 Cause analysis
1、水位偏低 Low water level
2、开关电源问题 Switching power supply problem
3、直流泵问题 DC Pump problem
检测方法 Detection method
1）观察水箱水位是否低于水泵入水口
Observe whether water tank is lower than pump inlet
建议：添加纯净水 Recommendation: Add Pure water

2）使用测量工具检测开关电源（如图）输出电压：CW-5000 系列开关电源工作电压为 DC24V。

Use the measuring tool to detect the switching power supply (picture) Output voltage:
CW-5000 Series switching power supply operating voltage is DC24V.

2.1）如开关电源输出低于 DC18V 电压，则电压偏低，影响水泵扬程及流量，可判断开关电源

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或水泵出现故障
If the switching power supply output is lower than DC18V, the low voltage is affecting the
pump lift and flow, can determine the switching power supply or pump failure.
建议：先更换开关电源，才能判断水泵是否出现故障
Suggestion: Change the switching power supply first to determine whether the pump is faulty
too.
2.2）如开关电源有输出 DC24V 电压，可判断水泵出现故障
If the switching power supply has the output DC24V, may determine the water pump failure.

建议：拆开直流泵外壳观察转子是否堵塞或者磨损，如无法恢复，需要更换直流泵
Suggestion: disassemble the DC pump casing to observe whether the rotor is plugged or worn,
if unable to recover, need to replace DC pump

三、CW-5000 系列温度控制器 T-503 报警（温控制内置蜂鸣器嘀鸣响伴随温控器报警有代码显

示）
CW-5000 Series Temperature Controller T-503 alarm
Temperature control alarm accompanied by code display

注：在温控器报警状态下，按任意键均可停止报警蜂鸣器声响，但报警显示要等到报警条件
消除后才停止。
Remarks: In alarming state, the alarm sound could be suspended by pressing any button, but
the alarm display remains until the alarm condition is eliminated.
3.1、报警代码 E1：室温超高
（在非设定状态下，按▼键显示室温传感器检测值，6 秒后恢复显示水温） 。
Alarm code E1: ultrahigh room temperature
Press ▼ button will show the room temperature,6 seconds later to display the restore
defaults.
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原因分析 Cause analysis

1、室温超过 40℃使用环境温度或机器摆放位置不通风
More than 40 ℃ ambient temperature or machine placement is not ventilated
建议：冷水机摆放在通风的位置，进风口（防尘网）距离障碍物要求 30cm 以上，出风口（风
扇）距离障碍物要求 50cm 以上；
Suggestion: The chiller is placed in the ventilated position, there must be at least 30cm from
obstructions to the air inlet（The dust gauze）, and should leave at least 50cm between
obstruction and the air outlet（The fan）.
2、防尘网积尘堵塞 The serious blockage of dust gauze
建议：定期拆洗防尘网 Suggestion: It is Essential to unpick and wash the dust gauze.
3、冷水机内冷凝器铝翅片积尘严重
Serious dust deposition of aluminum fin inside the chiller
建议：定期使用空压气吹走冷凝器灰尘
Periodically blow away the dust of the condenser

3.2、报警代码 E2：水温超高
Alarm code E2: ultrahigh water temperature
原因分析 Cause analysis
1、外部原因 External reasons
1.1） 室温超过 40℃使用环境温度或机器摆放位置不通风；
More than 40 ℃ ambient temperature or machine placement is not ventilated
1.2）防尘网积尘堵塞；
The serious blockage of dust gauze
1.3）冷水机内冷凝器铝翅片积尘严重；
Serious dust deposition of aluminum fin inside the chiller
1.4）冷水机的热负载超标（热量大于制冷量）；
The heat is higher than the refrigerating capacity
1.5）冷水机工作电压偏低（视机型而定：请参考使用手册技术参数）
The chiller working voltage is lower than required (depending on the model: please refer to the
manual technical parameters)
2、风扇问题 Fan problem
3、温控器问题 Temperature controller problem
4、压缩机电容问题 Compressor capacitor problem
5、压缩机保护器问题 Compressor Protector problem
6、漏冷媒 Leakage Refrigerant
7、冷媒电磁阀问题 Refrigerant solenoid valve problem
8、压缩机问题 Compressor problem

检测方法 Detection method

1）使用测量工具检测风扇输入电压是否正常（视机型而定：请参考使用手册技术参数）：如
有电压输入，可判断风扇出现故障；如果没有电压输入，可判断线路接触不良或风扇断路。
Use the measuring tool to detect the fan input voltage is normal (depending on the model:
please refer to the manual technical parameters): if there is voltage input, can determine the
fan failure, if there is no voltage input, can determine the line contact bad or fan circuit.

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2）当温控器在制冷状态时 When the thermostat is in the refrigeration state

2.1）使用测量工具测量温控后面压缩机输出端子有没有正常工作电压输出：如没有电压输出，
可判断温控器出现故障；如有电压输出，可作下一步检测；
Using measuring tools to measure the output terminals of the compressor after the
temperature control of the normal operating voltage output: if there is no voltage output, can
determine the temperature controller failure, if the voltage output, can be used for next
detection;

2.2）使用测量工具测量温控器后面电磁阀输出端子有没有正常工作电压输出：如有电压输出，
可判断温控器出现故障；如没有电压输出，可作下一步检测。
Using measuring tools to measure the temperature of the back of the solenoid valve output
terminals：There is no normal operating voltage output: If the voltage output, can determine
the temperature controller failure; If no voltage output, please do next detection

3）在制冷状态下，压缩机不能启动 In the refrigeration state, the compressor cannot start

3.1）使用测量工具检测压缩机电启动容容量（如图）是否低于正常值 10%，如低于 10%，可
判断压缩机电容容量低于正常工作电容容量；
The use of measuring tools to detect the compressor electric start-up capacity (such as the
figure) is below the normal value of 10%, such as less than 10%, can be judged the compressor
capacitance capacity is lower than the normal capacity of the capacitor;

3.2）使用测量工具检测压缩机输入端电压是否正常（视机型而定：请参考使用手册技术参数）
，
如电压低于压缩机启动电压，压缩机不运行；
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Use the measurement tool to detect the compressor input voltage is normal (depending on the
model: please refer to the manual technical parameters), such as the voltage below the
compressor start-up voltage, the compressor does not run;

3.3）使用测量工具检测压缩机过载保护器输出端是否有电压，如输出端无电压输出，可判断
压缩机过载保护器工作保护或损坏断路；
Use the measuring tool to detect whether the compressor overload protector output terminal
has voltage, such as output voltage output, can determine the compressor overload protector
work protection or damage break

3.4）使用测量工具（电流表）测量压缩机上输入线（白色），如电流大于额定电流 3 倍或以上，
可判断压缩机内部转子卡住不转动；
Using the measuring tool (ammeter) to measure the compressor input line (white), such as the
current is more than 3 times the rated current or above, can determine the internal rotor of the
compressor does not rotate;

4）在制冷状态下，压缩机可运行 In the refrigeration state, the compressor can run

4.1）观察制冷管道（如图）处有没有油迹或结霜现象，如出现油迹或结霜现象，可判断制冷
剂泄漏（如冷凝器内部或蒸发器内部管道泄漏制冷剂需返厂维修） ；
Observe the refrigeration piping (pictured) there is no oil or frosting, such as oil or frost
phenomenon, can be judged refrigerant leakage (such as inside the condenser or evaporator
internal pipeline leakage refrigerant need to return to the plant maintenance)

4.2）使用测量工具检测压缩机启动电容容量（如图）是否低于正常值 10%，如低于正常值 10%，

可判断压缩机启动电容容量下降导致制冷量下降；
The use of measuring tools to detect the compressor electric start-up capacity (such as the
figure) is below the normal value of 10%, such as less than 10%, can be judged the compressor
capacitance capacity is lower than the normal capacity of the capacitor;

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5） 电磁阀阀心（如图）导通 Solenoid valve has been guided

6）压缩机卡死 Compressor Rotor not working

（以上两点需返厂作进一步检测）
(The above two points need to return to the factory for further testing)

3.3．报警代码 E3：水温超低
Alarm code E3: ultralow room temperature
原因分析 Cause analysis
1、环境温度偏低时（如秋冬季节）初次开机出现 E3 报警属于正常现状，可适量添加温水恢
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复水温。
Low ambient temperature (such as autumn and winter season) when the first boot appears E3
alarm is the normal status, can add a moderate amount of warm water to restore the
temperature

3.4 报警代码 E4：室温传感器故障 Alarm code E4: room temperature sensor failure
原因分析 Cause analysis
1、接线松脱 Wiring Loose
2、传感器故障 Sensor failure
检测方法 Detection method
1） 找出室温传感器与水温传感器连接温控器的接线端子（如图），将两端子相互对调连接
Find the terminal of the temperature sensor and the temperature transducer, exchange the two
terminals.

1.1）如停止报警可判断接线端子接触不良，重新连接相对端子；
If the alarm stop can judge the terminal contact bad, reconnect the relative terminal
1.2）如出现 E4 报警，可判断温控器出现故障；如出现 E5 报警，可判断室温传感器出现故障；
If there is a E4 alarm, can determine the temperature controller malfunction; If there is a E5
alarm, can determine the room temperature sensor failure
1.3）如 E4、E5 同时出现报警，建议更换室温传感器及水温传感器以及温控器
If E4, E5 at the same time alarm, recommended to replace room temperature sensor and
temperature sensor and temperature controller

3.5．报警代码 E5：水温传感器故障 Alarm code E5: Water temperature sensor failure

原因分析 Cause analysis
1、接线松脱 Wiring Loose
2、 传感器故障 Detection method
3、 检测方法 Detection method
1）找出室温传感器与水温传感器连接温控器的接线端子（如图） ，将两端子相互对调连
Find the terminal of the temperature sensor and the temperature transducer, exchange the two
terminals.

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1.1）如停止报警可判断接线端子接触不良，重新连接相对端子；
If the alarm stop can judge the terminal contact bad, reconnect the relative terminal
1.2）如出现 E5 报警，可判断温控器出现故障；如出现 E4 报警，可判断水温传感器出现故障；
If there is a E5 alarm, can determine the temperature controller malfunction, such as the
emergence of E4 alarm, can determine the temperature sensor failure;
1.3）如 E4、E5 同时出现报警，建议更换室温传感器及水温传感器以及温控器
If E4, E5 at the same time alarm, recommended to replace room temperature sensor and
temperature sensor and temperature controller

四、开机不通电 No power on the chiller

原因分析 Cause analysis
1、保险丝熔断 Fuse Fusing
2、电源开关问题 Power switch problem
检测方法 Detection method
1） 打开保险管座，检查保险管是否熔断(如图)。如保险管熔断，更换上备用保险管
Open the safety tube and check if the fuse is fused (picture). If fuse, replace the standby
insurance pipe

2）用万能表等测量工具，检测电源开关上的两组线是否有 AC220V 电压（视机型而定） ，如

检测出电源开关上只有一组线有 AC220V 电压，可判断为电源开关故障，需要更换电源开关。
Using universal meter and other measuring tools, detect the power switch on the two groups of
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lines have AC220V voltage (depending on the model), such as detection of the power switch
only a group of lines have AC220V voltage, can be judged as power switch failure, need to
replace the power switch

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