QUT College

Brisbane, Australia
TEQSA PRV12079
CRICOS No: 00213J

English for Academic Purposes

Student’s
Guide

March 2023 v1
Contents
Glossary .................................................................................................................................................. 1
GIL ....................................................................................................................................................... 1
Campus and contacts ............................................................................................................................. 2
Location............................................................................................................................................... 2
Opening hours..................................................................................................................................... 2
P Block ............................................................................................................................................. 2
KG HiQ ............................................................................................................................................. 2
KG Library ........................................................................................................................................ 2
KG Computer labs ........................................................................................................................... 2
Important dates and times .................................................................................................................... 3
Course dates ....................................................................................................................................... 3
Public holidays .................................................................................................................................... 3
Class times .......................................................................................................................................... 3
First day of your course .......................................................................................................................... 3
Students in Australia ........................................................................................................................... 3
Offshore online students .................................................................................................................... 5
Studying at QUT and Australian Academic Culture .............................................................................. 5
Calendars ............................................................................................................................................ 5
Student Support Services .................................................................................................................... 6
HiQ ...................................................................................................................................................... 6
QUT College Expectations ...................................................................................................................... 6
Offshore online students arriving in Australia .................................................................................... 7
International Student Responsibilities .................................................................................................. 7
Attendance.......................................................................................................................................... 7
Absent from class ............................................................................................................................ 8
Maintaining satisfactory academic course progress........................................................................... 8
QUT ELICOS EAP Responsibilities: ................................................................................................... 8
Your Responsibilities: ...................................................................................................................... 8
At-Risk Process Overview ................................................................................................................ 8
Update your Contact Details ............................................................................................................... 9
Technology and systems ........................................................................................................................ 9
Devices (face-to-face students) .......................................................................................................... 9
Devices technology (online students) ................................................................................................. 9
Systems ............................................................................................................................................. 10
 Canvas ........................................................................................................................................... 10
OneDrive ....................................................................................................................................... 10
Outlook / QUT Email ..................................................................................................................... 10
Zoom ............................................................................................................................................. 10
EAP Course Information ....................................................................................................................... 10
Where to find information on your EAP course ............................................................................... 10
What is GIL? ...................................................................................................................................... 11
Assessment ....................................................................................................................................... 11
Where to find information on assessments ................................................................................. 11
Face-to-face and online assessment rules .................................................................................... 11
Speaking assessment .................................................................................................................... 11
Submitting assessments - IMPORTANT: PLEASE READ ................................................................... 12
How to submit an assignment on Canvas ......................................................................................... 12
Problems submitting to Turnitin ....................................................................................................... 14
Problems submitting an assignment on time or unable to sit an assessment test .......................... 15
Overview ....................................................................................................................................... 15
What happens if I cannot sit an exam?............................................................................................. 15
Illness or circumstances outside your control .............................................................................. 15
Religious reasons .......................................................................................................................... 15
Late Assignments and Extensions ..................................................................................................... 15
Issues Affecting Academic Performance ............................................................................................. 16
Overview ........................................................................................................................................... 16
Deferred Exams ................................................................................................................................. 16
Special Consideration........................................................................................................................ 16
Grades ................................................................................................................................................... 16
Grades are final ................................................................................................................................. 16
QUT Grading Scale ............................................................................................................................ 17
Final grades ....................................................................................................................................... 17
Date received ................................................................................................................................ 17
Understanding your final grade .................................................................................................... 17
Assessment Viewing Session......................................................................................................... 17
Review of grade ............................................................................................................................ 18
Communication .................................................................................................................................... 18
Expectations ...................................................................................................................................... 18
Emailing the management team....................................................................................................... 18
Sending Appropriate Emails .............................................................................................................. 18
Complaints ............................................................................................................................................ 21
Complaints about sexual harassment, sexual assault, bullying, harassment or discrimination....... 21
Complaints about teaching, learning, university administration ..................................................... 21
Health and Safety ................................................................................................................................. 22
Fire evacuation & lockdowns ............................................................................................................ 22
First aid.............................................................................................................................................. 22
Security and Emergencies ................................................................................................................. 22
Mobile phones and bags ................................................................................................................... 22
Beach safety ...................................................................................................................................... 22
Staying safe in Australia .................................................................................................................... 23
Welfare and health............................................................................................................................... 23
Culture Shock .................................................................................................................................... 23
Student Support Services .................................................................................................................. 23
 Glossary

APM Assistant Program Manager

Academic Integrity (AI) Showing honesty, respect, fairness and trust, and acting in a responsible manner
when undertaking academic activities.
Academic Misconduct Using or attempting to use dishonest or unfair advantage in academic
assessments. For example, plagiarism
Assessment Tests/exams/assignments
Assignment The written report you will write during your course
At-Risk Not making satisfactory course progress and in danger of not passing the course,
therefore not meeting the requirements of your student visa.
Canvas The online learning platform used at QUT

Criteria sheets Rubrics used to evaluate writing and speaking for assigning grades
Deferred exam An exam within a unit of study which is approved to be done by a specified later
date
EAP English for Academic Purposes
ELP English Language Programs
Formative assessment Does not contribute towards final grade
GIL Guided Independent Learning
GP Gardens Point Campus
IST Integrated Skills Test
Intervention Strategy An action plan to help you if you are at risk of failing to meet course progress
requirements. The aim of an intervention strategy is to help you to improve your
course progress to a satisfactory level.
KG Kelvin Grove campus
Overseas Student Health Compulsory health insurance, which is purchased by international students for
Cover (OSHC) the duration of their study in Australia.
Plagiarism Representing another person's ideas or work as one's own by copying or
reproducing without appropriate acknowledgment of the source.
SRB Student Resource Book
Summative assessment Contributes towards final grade
Turnitin an Internet-based plagiarism detection programme
Unit Outline A description of the organisation and content of your course. Unit outlines
include details on the objectives and content of the course, the teaching and
learning modes to be employed, information on assessment, and other relevant
information.

GIL
• GIL pre and post lesson activities
These are compulsory activities which students need to be completed before and after each
lesson
• Quizzes and Reflections
These are formative assessments and account for 5% of EAP Standard final grade
• Teacher-Supervised GIL
These are online drop-in sessions where students can go if they have any language or course
related questions. The Zoom link and times are on Canvas.

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 Campus and contacts
Location
Classes are in P Block on the Kelvin Grove campus.

Maps for Kelvin Grove campus

All QUT campuses are non-smoking. This

includes tobacco, herbs, drugs, electronic
cigarettes and other devices.

Opening hours
P Block
Monday to Friday: 7.30am to 8pm

KG HiQ
Monday to Friday: 7am to 7pm
Saturday: 9am to 4pm

KG Library
Open 24 hours, 7 days a week

KG Computer labs
Visit the QUT website for details

*These days and times are only applicable for this EAP teaching block and may be subject to change.
Key contacts

Name/Department Position Email When to contact

Mr Mark Bowron
Ms Becky Passfield
Ms Belinda Collins
Ms Rebecca Axelson
QUT College Administration
* Email the EAP Coordinator and cc the ELP Coordinator in the same email.
Programs Manager mark.bowron@qut.edu.au • Requests to change
classes
• Requesting a Letter of
Release
• Complaints
Assistant Program becky.passfield@qut.edu.au • Issues with
Manager: EAP assessments*
(APM, EAP) • Problems with Zoom,
EAP Coordinator Blackboard, Teams etc
• Complaints
ELP Coordinator belinda.collins@qut.edu.au • Issues with
assessments*
• Problems with Zoom,
Blackboard, Teams
etc*
ELP Coordinator Rebecca.axelson@qut.edu.au • Issues with
assessments*
• Problems with Zoom,
Blackboard, Teams
etc*
college@qut.edu.au • Attendance questions
• Deferring exams for
religious reasons
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Important dates and times
Course dates
EAP courses start on 27 March 2023 and finish on 2 June 2023

Public holidays
There are no classes on the following dates:

• Friday 7 April 2023 (Good Friday)

• Monday 10 April 2023 (Easter Monday)
• Tuesday 25 April 2023 (Anzac Day)
• Monday 1 May 2023 (May Day)

Class times

EAP1: Early shift EAP2: Late shift

8.30am Class 11.00am Guided Independent Learning
10.30am 2 hours 12.00pm Zoom session*
30-minute break
11.00am Class 11.00am Class
1.00pm 2 hours 1.00pm 2 hours
30-minute break
2.00pm Guided Independent Learning 2.00pm Class
3.00pm Zoom session* 3.00pm 2 hours

*These GIL sessions are non-compulsory. You can join online and get help with any language or technical issues you may
have. The GIL homework is compulsory. The Zoom link for these sessions is on Canvas.

First day of your course

Students in Australia
1. Login to HiQ/QUT website

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2. Go to Study

3. Find your class under Units and classes

4. Go to My graphical timetable

5. Check your P-Block Room number under Location.

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Offshore online students

1. Go to Canvas and click on your class

2. Go Modules / Overview / Virtual classroom

3. Click on the Zoom link

Studying at QUT and Australian Academic Culture

Studying at university in Australia may be different to studying in your home country. There are
some important aspects you should know:

• Academic Integrity & Academic Misconduct

You will learn more about this in your classes, but you should
become familiar with these terms yourself. Academic misconduct
can have severe consequences, so it is important you understand
what it is:
o Academic integrity and plagiarism
o Academic misconduct
o Major and minor breaches and their consequences
• Being responsible for your own learning
It is your responsibility to know when your assessments are, when various deadlines are,
communicating with staff if you are experiencing issues, do extra reading, conduct your own
research, and ensure you read all emails and announcements. If you do not read an email or
announcement, you may miss crucial information. If, for example, you miss a test because
you did not read an email about a change of rooms, you will not be able to re-sit the test.
• Critical and independent thinking
You are encouraged and expected to think critically, form your own opinions on issues and
support them with evidence. You can learn more on the HiQ website

Calendars
• EAP Assessment calendar: Details of assessment dates are on Canvas
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 • Academic Calendar
o Dates of EAP courses
o Dates of EAP orientations
o Public holidays
This can be found on the QUT Website. The EAP calendars are under the QUT College
header. There is also a link on Canvas under Syllabus.

Student Support Services

QUT has many support services available to student. You can find links on Canvas or by visiting the
QUT website directly.

HiQ
HiQ is a one-stop shop for services relating to your studies activities
at QUT.

These include:

• General enquiries
• Student ID Cards
• IT information such as accessing Wi-Fi and QUT
email/username
• Managing your personal information, including change of address and contact telephone
number
• Accessing your academic history and unit results
• Link to QUT Canvas, email and QUT Library
• You can access HiQ:
o Online: http://student.qut.edu.au
o Via email: askqut@qut.edu.au
o Via phone: 07 3138 2000
o On campus: R Block, Level 2

QUT College Expectations

• Speak English when on campus
This will help you improve faster and increase your chances of passing your course, and also help
you make friends with other students.
• QUT Student Code of Conduct
QUT College is part of QUT, and students must follow
the QUT Student Code of Conduct. This includes:
➢ Working to the best of your abilities
➢ Making genuine attempts to progress successfully. This includes:
o Meeting assessment deadlines
o Attending all classes
o Engaging in learning activities: This means you must participate actively in class.
➢ Treating teachers, staff members and other students with courtesy and respect
➢ Complying with directions given by university staff

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Offshore online students arriving in Australia
If you are not yet in Australia, but will arrive during your EAP course, you must inform the college.

• Do not travel to Australia during assessment times. If you miss an assessment due to
travelling to Australia, you will receive zero for the missed assessment and won’t be able to
retake it at a later date
• You must email the APM-EAP and QUT College Administration (see Campus and Contacts
section for email addresses)

International Student Responsibilities

The provision of education to international students is regulated by the Australian Government
through the Education Services for Overseas Students Act 2000 (ESOS) legislation. The National Code
of Practice is established under the ESOS act and provides standards on the rights and
responsibilities of international students and University responsibilities.

Your responsibilities under this code:

• You should complete your study within the duration of your electronic Confirmation of
Enrolment (eCOE).
• You must maintain satisfactory academic course progress.
• You must maintain your Overseas Student Health Cover (OSHC) for the duration of your stay in
Australia.
• You must inform QUT if you change your address within seven days of arrival or changing your
address.
• QUT College students must also maintain satisfactory attendance. Students must attend at least
80% of all timetabled classes.
• If your enrolment is terminated by QUT as a result of unsatisfactory academic progress
(exclusion) or unsatisfactory attendance, you are in breach of student visa condition 8202. This
breach carries serious implications for your student visa and future study possibilities in
Australia.

QUT International Students Rights and Responsibilities Fact Sheet

Attendance
You must attend at least 80% of the scheduled contact hours for your program.

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Your attendance will be recorded at each class or teaching session, and our administration team will
make sure you are meeting the minimum attendance requirements.

If you do not meet attendance requirements, we may need to report your unsatisfactory attendance
to the Department of Home Affairs. You will receive a written statement of our intention to report
for non-compliance with attendance requirements. This letter will include information on how to
appeal the report.

Contact QUT College Administration for more information on these processes.

Absent from class

Students cannot request time off for special circumstances. If a student in not present in class, they
are marked absent. This applies to all students and all circumstances.

If you are absent for medical reasons or for other reason outside your control for extended periods,
you should get a medical certificate or other official documentation. You may be asked to produce
these if your attendance drops below 80%.

Maintaining satisfactory academic course progress

All primary student visa holders have a mandatory visa condition (8202). The condition requires you
(among other requirements) to maintain satisfactory course progress. If you do not make
satisfactory progress during your EAP course, you will be considered At-Risk.

QUT ELICOS EAP Responsibilities:

• monitor your course progress
• apply an intervention strategy if you are at risk of not meeting satisfactory course progress
requirements
• notify you if we intends to report you to the Department of Home Affairs if you have been
assessed as not achieving satisfactory course progress after an intervention strategy has
been implemented
• report unsatisfactory course progress to the Department of Home Affairs.

Your Responsibilities:
• meet the course progress requirements

• let us know if your circumstances change, such as if you become ill or experience other
issues that affect your studies.

At-Risk Process Overview

Students will be considered as At-Risk if they:

• do not participate in class
• do not complete the daily Guided Independent Learning activities
• have difficulty with the class materials
• have difficulty with a particular skill
• achieve less than 50% in two or more week 5 assignments.

An At-Risk Intervention Strategy may include:

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 • completing the daily GIL activities
• attending Teacher-Supervised GIL sessions at least once a week
• using self-study websites
• borrowing books from the QUT library

Update your Contact Details

You can view your contact details in your Personal profile and in eStudent. From your Personal
profile you can view and edit your:

• postal address
• phone numbers
• personal email addresses in our records (these are used to verify your identity when you
contact us from a personal email account)
• emergency contact details.

To navigate to your Personal profile:

1. Log in to the HiQ website.

2. Select your name at the top-right of the screen to reveal a dropdown menu, then select
'Personal profile'.

To make a change, in the 'Contact details' tab select 'Update my contact details' (or navigate to the
‘Personal Details' tab in eStudent).

Technology and systems

Devices (face-to-face students)
We strongly recommend that you have a laptop for the course. You will do a lot of work online both
in class and as homework. Speaking assessments will also be done online via Zoom. Your laptop
should have:

• a 10-inch screen (minimum)

• a webcam and microphone
• the latest Chrome web browser installed
• the following programs installed
o Zoom
o MS Teams
o Microsoft Office 365 (free for QUT students)
• the language set to English so any screenshots of issues can be understood

Devices should not have browser extensions such as ad blockers installed as they can prevent
assessments and other QUT systems from loading properly.

Devices technology (online students)

Students studying online must have a PC or laptop for attending class. Your device must have:

• a 10-inch screen (minimum)

• a webcam and microphone
• the latest Chrome web browser installed
• the following programs installed
o Zoom

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 o MS Teams
o Microsoft Office 365 (free for QUT students)
o QUT VPN
• no ad blockers or other extensions installed (these can prevent assessments from loading
properly)
• the language set to English so any screenshots of issues can be understood
• a fast and stable internet connection

Devices should not have browser extensions such as ad blockers installed as they can prevent
assessments and other QUT systems from loading properly.

Systems
Canvas
Canvas is the LMS used by QUT. You can access Canvas by going to https://canvas.qut.edu.au/. There
is information about Canvas on the QUT HiQ website.

Canvas is where:

• assessments are done

• assessments are submitted (via Turnitin)
• GIL is accessed
• students can find information such as Unit Outlines and
assessment rules
• important announcements are posted
• grades are published
• and much more

OneDrive
MS Teams and OneDrive is where you will

• receive announcements from your class teachers

• do class writing and activities
• have access to extra materials your teacher provides

Outlook / QUT Email

Outlook is the email service the university uses and is used with your QUT email. Email is the official
method we use to communicate with you about administrative and teaching matters. You should
check your QUT email at least twice a day. Information on accessing your student email can be found
on the HiQ website. Please also see Sending emails on how to communicate appropriately via email.

Zoom
Zoom is used for conducting lesson for students who are learning online and also for speaking
assessments for all EAP students.

EAP Course Information

Where to find information on your EAP course
• Unit Outline: Canvas (Modules – About Assessments – Assessments overview)
o Overview
o Aims
o Learning outcomes

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 o Content

What is GIL?
Guided Independent Learning refers to the following:

• GIL pre and post lesson activities

These are compulsory activities which need to be completed before and after each lesson
and are accessible on Canvas.
• Quizzes and Reflections
These are summative assessments and account for 5% of your final grade.
• Teacher-Supervised GIL
These are online drop-in sessions where you can go if you have any language, course, or
technology related questions. The Zoom link and times are on Canvas.

Assessment
Where to find information on assessments
• Unit Outline: Canvas (Modules – About Assessments – Assessments overview)
o Assessment task information
▪ Description of assessment
▪ Weighting (what %)
▪ Due date
▪ Task details
▪ Related program outcomes
▪ Objectives
▪ Timing and/or length
o Assessment Criteria
• Assessment Schedule: Canvas (Syllabus)
o Dates, times, deadlines etc

Face-to-face and online assessment rules

Rules for assessment can be found Canvas (Modules / About Assessment)

Speaking assessment
• Speaking assessments are done on Zoom
• Students need to have:
o a device such as a laptop (mobile phones are not suitable)
o good internet connection
o a quiet area to do the assessment (students can come to campus for the
speaking assessment but are responsible for finding a quiet location and device)
• Speaking assessments will run all day (from approximately 10am – 5:30pm) and you will
be given the time of your individual assessment on the day.

The week before the speaking assessment, there will be a Canvas announcement which gives
information on:

• the date and the time window of the assessment

• the date and approximate time you will receive an email with your individual assessment
time and location for the assessment.

On the morning of the speaking assessment, you will receive an email with:

• your assessment time

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 • the Zoom room you need to join.
o The Zoom links will be on Canvas

You must read this email carefully and join the correct Zoom link. Students who
miss their scheduled time will receive zero.

Submitting assessments - IMPORTANT: PLEASE READ

Assessments are submitted to Turnitin via Canvas.

• You must submit by the deadline: Late submissions will receive zero.
➢ Do not leave submitting your assignment until just before the
deadline in case you experience any problems.
• You must submit to the correct location: Assessments submitted to the
wrong location will receive zero.
➢ You are responsible for ensuring you submit successfully and
correctly.
• These rules apply to all students for all assessments.

How to submit an assignment on Canvas

Canvas is best used with Mozilla, Firefox or Google Chrome.

Turnitin Canvas is best used with Mozilla, Firefox or Google Chrome.

1. Navigate to your course unit in Canvas, click on Assignments and fine the assignment you
want to submit.

Make sure you select the correct assignment submission location. If you submit to
the wrong place, the assignment will receive ZERO.

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2. Click on Upload.
3. Drag or upload your assignment.
4. You should see your assignment with a green tick.
5. Click the Agreement box.

Make sure you upload the correct assignment

6. Click on in the bottom right corner.

7. If you submitted successfully, you should see your assignment, the date and time you
submitted as well as your Turnitin score.

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 8. If permitted, assignments can be resubmitted by using the button in the bottom left
corner. Once submitted, you cannot delete your submission. You can view previous attempts
using the drop-down field.

Problems submitting to Turnitin

1. Do not panic.
2. Get evidence:
• a screenshot, a photo, a video
• the evidence must show what the problem is (your device language settings
should be in English so the APM can read any text)
3. Email the APM before the assignment deadline with a full description of the problem and
attach any photographic/video evidence.
 Problems reported after the deadline will not be valid.

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Problems submitting an assignment on time or unable to sit an assessment test
Overview
If you wish to apply for any of the below, you will need to give a full explanation and supply
evidence.

Examples of valid evidence:

✓ A medical certificate from a registered health practitioner
Medical Certificate from a doctor/dentist needs to be on surgery letterhead paper
with:
o Date the medical examiner saw you
o The nature, severity, and duration of medical complaint
o Medical examiner’s opinion that you were ‘not fit to sit an examination’ on the
date of the examination (date must be specified).
✓ A letter from a counsellor
✓ A death certificate
✓ A relevant letter from a lawyer, accountant or police office
✓ Documentation from a religious leader
✓ Documentation must be on needs to be on organisation letterhead paper

Documents will need to be translated into English by an official translator if they are in
another language.

What is not valid evidence:

 A certificate from a pharmacist
 A photo of a positive home covid test
 A ticket for travelling to Australia (you should not be travelling to Australia during
assessments. Assessments missed for this reason will receive zero)

If you are unsure, please email the EAP Coordinator & ELP Coordinator

What happens if I cannot sit an exam?

Illness or circumstances outside your control
If you are sick or there are circumstances beyond your control, you may be granted a Deferred
Examination. Please see Deferred Exams for more details.

Religious reasons
You have the right to take the exam on another day, if the examination day is on the same day as a
religious holiday.

• Send an email request to QUT College Administration within 14 days of the final
timetable being released. Cc the EAP Coordinator in your email
• Explain with documentation that supports this claim on organisational letterhead
from a religious leader.

Late Assignments and Extensions

QUT College EAP courses do not offer extensions for assessments. Assessments submitted after the
due date will not be marked and will receive zero.

On the QUT website there are details on how to apply for an extension. This does not
apply for EAP courses. Extensions applied for via this page will not be valid or
considered.

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If you are sick or there are circumstances beyond your control which prevents you from submitting
an assignment on time, you can apply for special consideration. Please see Special Consideration for
more details.

Issues Affecting Academic Performance

Overview
If you start to experience any problems with your course, it is important to talk to us and ask for
help. You should be honest and tell us if you are having troubles with your studies. This might be due
to:

• Homesickness
• Relationship issues
• Illness
• The course is too difficult

It is important you let us know and any issues before they affect your academic performance. The
university may have services to help you with your problems.

Deferred Exams
If you are sick or there are circumstances beyond your control, you may be granted a Deferred
Examination, but you must follow the following rules:

1. Complete the online application (links and instruction on Blackboard under Assessments)
2. With your application, you must provide relevant supporting documents by scanning or
photographing the documents and uploading them with your application.
 Applications will not be processed until your documentation is received.
 The original supporting documentation must be available to be produced on request.
3. You must also email the EAP Coordinator.
4. You must apply for a deferred exam before or within three working days of the exam date.

Please note that GIL Quizzes cannot be deferred.

Special Consideration
If you believe your performance in an assessment item was adversely affected by illness or other
special circumstances, you may apply for special consideration. Instructions and links for how to do
this are on Canvas under Modules / About Assessment / Assessment Policy

1. Submit your application for special consideration prior to, or normally no more than three
working days after, the date of the examination or the submission date of the assessment
item.
2. You need to provide supporting documentation to verify your claim. See Examples of valid
evidence.
3. You must also email the EAP Coordinator.

Grades
Grades are final

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 • Students who receive zero for any reason (including submitting to the
wrong place or submitting late) should not approach teachers and/or
coordinators asking for their grade to be reconsidered.
• The same rules apply to all students and exceptions cannot be made.
• If you believe there were exceptional circumstances which affected your
performance and/or submission you may be able to apply for special
consideration.
 However, generally this needs to be done before or soon after
an assignment is due (see special consideration for more
information).
• Pleading with your teacher or a coordinator will not change your grade
and is unacceptable

QUT Grading Scale

QUT College uses the QUT Grading scale which is the following:

Qualitative descriptor Percentage range

7 High Distinction 85% and above
6 Distinction 75% – 84%
5 Credit 65% - 74%
4 Pass 50% - 64%
3 Marginal Fail 40% - 49%
2 Fail 25% - 39%
1 Low Fail 24% or below

This scale can be used to understand the grade of individual assessments. However, for
your final grade this can be misleading. Please see Understanding your Final Grade

Final grades
Date received
Final grades are released on the Wednesday after you finish your EAP Standard course.

Understanding your final grade

Your final grades will be release on Canvas and you will be directed to a QUT webpage. Grades will
be given using the QUT Grade Scale.

• If you have achieved the required grade to progress to your next course
depends on the percentage score and not the Qualitive Descriptor.
• The percentage score you need to progress to your next course is stated in
your Letter of Offer.

Assessment Viewing Session

After the final grades are released there will be online Assessment Viewing Sessions where students
can view their assessment results with a teacher/coordinator (students cannot view answers to

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reading and listening tests or GIL quizzes). Details of these sessions will be given after the results
have been released.

Review of grade
If you are dissatisfied with your final grade, you should first attend the assessment viewing session
for clarification on the reason for your grade. If you still wish for your grade to be reviewed, you can
apply for a review of grade. Information on doing this is on Canvas under Assessment.

• The review can lead to no change, a higher mark, or a lower grade.

• Review of Grades must be applied for within 10 working days of the release
of the final grades.

Communication
Expectations

• Check your QUT email at least twice a day.

• Read all emails and Canvas announcements carefully.
• Using suitable English and formatting in all written communication.

Exceptions will not be made if you miss important information that was
communicated via an email or a post.

Emailing the management team

If you need to email the management team, include both the EAP coordinator and the ELP
Coordinator in one email. Do not send two separate emails.

Sending Appropriate Emails

At university, you risk not having emails responded to if you do not email correctly. University is an
academic environment and is not like messaging friends on social media. Therefore, emails should:

• be sent from your QUT email

• use a concise and direct subject line
• open appropriately (Dear ______) – check the correct spelling of the name
• give your full name, student number, course/class
• explain clearly and concisely what the email is related to
• use formal English – no emotive/pleading language
• be polite
• close appropriately (Yours sincerely / Kind regards)
• not have emojis ( ) or exclamation marks ( ! )
• not be written in capitals (IF YOU WRITE LIKE THIS YOU ARE SHOUTING)

 If you send an inappropriate email, you may be told to read these instructions again and to
rewrite appropriately before receiving a response.

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The following are examples of inappropriate emails:

• No subject
• Inappropriate opening
• Name not capitalized
• No full name, student number, course, class.
• Not enough information: one short sentence. Which assignment? What is the problem
submitting?
• Impolite

• Inappropriate subject
• Which level of EAP? Which class?
• Email is emotive and pleading
• Emojis
• Exclamation points (!!!)

The following are examples of appropriate emails:

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You can use the following as a template when sending emails:

Dear ,

FAMILY NAME, First name (English name). Student number. Course. Class

Explain clearly and concisely why you are emailing.

Kind regards,

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Complaints

Complaints about sexual harassment, sexual assault, bullying, harassment or

discrimination
If you've experienced or witnessed sexual harm, you are not to blame and you are not alone. Please
visit the Finding Support page on the HiQ website.

If you want to make a disclosure or complaint, there is help and information on the HiQ website.

Complaints about teaching, learning, university administration

These complaints may relate to:

• academic or administrative decisions

• services or products that we offer
• the behaviour of another student or staff member.

To make a complaint, contact the relevant person/department by phone, email or in person. We'll
confirm your complaint has been received and let you know when it will be reviewed.

Level 1: Informal Resolution

Most problems and complaints can be resolved informally. You should contact the relevant person in
the table below as soon as possible.

Type of complaint Contact

General queries or complaints about QUT College Administration
• timetables
• facilities college@qut.edu.au
• health and safety
• equity
Complaints about Programs Manager
• curriculum - Mark Bowron
• a teacher
• the unit coordinator mark.bowron@qut.edu.au

A grade of academic ruling Apply for a review

Review of grades or academic

ruling

Also see Final Grades

If the complaint is resolved, then no further action is required.

If you want more information or support on how to make a complaint, or your problem is
unresolved after a level 1 complaint, you should speak to HiQ or the QUT Student Ombudsman.

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Health and Safety

Fire evacuation & lockdowns

• Follow fire warden (with the helmet) and teacher instructions
• Take valuables & walk safely
• Wait until directed before returning into the building

First aid
• For any injuries or accidents that occur during your studies,
report to administration and they will contact a first aid officer in P block or security.
• For any accidents, or potential accidents in P block, a form
must be completed with an HSE Advisor (Rebecca Axelson)

Security and Emergencies

• For ambulance, fire or police call 000
• For other emergencies on campus - phone 88888 from a
university phone or 07 3138 5585 from your mobile
• For general matters (including escort to car park, ID locked
inside building etc) call - phone 85585 from a university
phone or 07 3138 5585 from your mobile
• All suspicious / aggressive behaviour must be reported to Administration or Security.
• Download the QUT Safezone app for quick access

Mobile phones and bags

• Look where you are walking; walking while looking at your screen can cause accidents
• Do not leave your laptops or bags unattended in the classroom

Beach safety

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Staying safe in Australia
Remember: Australia is generally a very safe country!

• Avoid at night: parks, bike paths, river walkways

• Don’t leave your valuables unattended
• Drink Spiking: protect your drink
• Lock your door and windows at night
• Don’t get into cars with strangers
• Use emergency call points if you need to

Welfare and health

Culture Shock
Remember: Adjustment takes time

• Culture shock is feeling out of place, sad, lonely and homesick

• Culture shock is normal
• Remind yourself why you chose to study here
• Maintain routines from your home country
• Keep in contact with loved ones
• Try and laugh when things go wrong
• Be involved in activities

Ask for help when you need it.

Student Support Services

There is help available and do not hesitate to ask for support or advice if you need it. There are links
in Canvas (Modules / Overview), or there are helpful links below. You can also talk to your teacher or
a member of the management or admin teams.

Accommodation: https://qutvirtual4.qut.edu.au/group/student/student-life/accommodation-and-
living-in-brisbane

Advice and counselling: https://qutvirtual4.qut.edu.au/group/international-students/safety-health-

and-wellbeing/advice-and-counselling

Financial and legal help: https://qutvirtual4.qut.edu.au/group/international-students/financial-and-

legal-help

Health services: https://www.medical-centre.qut.edu.au/services-offered

LGBTIQA+: https://qutvirtual4.qut.edu.au/group/student/student-life/lgbtiqa-students

Religion and spirituality: https://qutvirtual4.qut.edu.au/group/student/health-and-

wellbeing/chaplaincy

Various information sheets about life in Brisbane:

https://qutvirtual4.qut.edu.au/group/international-students/info-sheets

To learn more about the services QUT offer, contact Student Services at
studentservices@qut.edu.au

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The Queensland Student Hub Network offers a range of support services for students living in
Queensland

https://www.studyqueensland.qld.gov.au/live-in-queensland/student-support

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