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• It convinces prospective customers that a particular product or service will add more
value or better solve a problem than competitive products or services.
“To give people the power to share and make the world more open and
connected.”
Customer Expectation
EXAMPLES:
PERFORMANCE
- Improving the performance of products or services.
Example: Digital cameras: increased pixels and resolution, more powerful zoom.
MORE PERFORMANCE-BASED
VALUE PROPOSITIONS
• Laundry detergent
• Bleach alternative
• Brightening agents
• Toothpaste
• Whitening
• Breath freshening
• Cavity prevention
• Tires
• All weather
• Extended wear
CONVENIENCE- Making products and services more convenient and easier to use
Examples: Peapod, 7/11, bpi online
DESIGN - Firms can differentiate their products and service through superior design, via
aesthetics, ergonomics, environmental implications and more
Examples:
COST REDUCTION - Taking cost out for customers creates value and loyalty
Examples:
• Salesforce.com
• Server hosting services
• Skype
• Bundled services such as Comcast’s triple play: internet, cable and phone
• Southwest Airlines
• Overstock.com
• Smart Car
• Video games
• Cell phones
• Tablet computers
• Satellite radio
WHAT IS GLOBALIZATION?
- is a process of interaction and integration among the people, companies, and governments of different nations
WHAT IS THEORY?
- a set of principles on which the practice of an activity is based.
- an idea used to account for a situation or justify a course of action .
This section will give you a glimpse of the important theories on Globalization. We will analyze globalization culturally,
economically and politically. It would be helpful to assert that the theories see globalization as a process that increases either
homogeneity or heterogeneity.
Homogeneity- refers to the increasing sameness in the world as cultural inputs, economic factor, and political
orientations of societies expand to create common practices, same economies, and similar forms of government.
Heterogeneity- pertains to the creation of various cultural practices, new economies, and political groups because
of the interaction of elements from different societies in the world.
8 Theories of Globalization
I. Theory of Liberalism:
Liberalism sees the process of globalization as market-led extension of modernization. At the most elementary level, it is a
result of ‘natural’ human desires for economic welfare and political liberty.
Advocates of this theory are interested in questions of state power, the pursuit of national interest, and conflict between
states. According to them states are inherently acquisitive and self-serving, and heading for inevitable competition of
power.
Marxism is principally concerned with modes of production, social exploitation through unjust distribution, and social
emancipation through the transcendence of capitalism. Marx himself anticipated the growth of globality that ‘capital by its
nature drives beyond every spatial barrier to conquer the whole earth for its market’.
Globalization has also arisen because of the way that people have mentally constructed the social world with particular
symbols, language, images and interpretation. It is the result of particular forms and dynamics of consciousness. Patterns
of production and governance are second-order structures that derive from deeper cultural and socio-psychological
forces. Such accounts of globalization have come from the fields of Anthropology, Humanities, Media of Studies and
Sociology.
V. Theory of Postmodernism:
Some other ideational perspectives of globalisation highlight the significance of structural power in the construction of
identities, norms and knowledge. They all are grouped under the label of ‘postmodernism’.
It puts emphasis on social construction of masculinity and femininity. All other theories have identified the dynamics
behind the rise of trans-planetary and supra-territorial connectivity in technology, state, capital, identity and the like.
Biological sex is held to mould the overall social order and shape significantly the course of history, presently globality.
Their main concern lies behind the status of women, particularly their structural subordination to men. Women have
This theory has been expounded by David Held and his colleagues. Accordingly, the term ‘globalization’ reflects increased
interconnectedness in political, economic and cultural matters across the world creating a “shared social space”. Given
this interconnectedness, globalization may be defined as “a process (or set of processes) which embodies a
transformation in the spatial organization of social relations and transactions, expressed in transcontinental or
Each one of the above six ideal-type of social theories of globalization highlights certain forces that contribute to its
growth. They put emphasis on technology and institution building, national interest and inter-state competition, capital
accumulation and class struggle, identity and knowledge construction, rationalism and cultural imperialism, and
masculinize and subordination of women. Jan Art Schulte synthesizes them as forces of production, governance, identity,
and knowledge.
What is Global Migration?
-The nuances of the movement of people around the world can be seen through the categories of
migrants- “Vagabonds” and “Tourists”.
-Vagabonds-a person who wanders from place to place without a home or job.
Refugees are vagabonds forced to flee their home countries due to safety concerns (Haddah, 2003).
Asylum seekers are refugees who seek to remain in the country to which they flee.
According to Kritz (2008), those who migrate to find work are involved in labor migration.
Labor Migration mainly involves the flow of less-skilled and unskilled workers, as well as illegal immigrants who live
on the margins of the host society (Landler, 2007).