Professional Documents
Culture Documents
Scripted
5. State Management
12. Looping
Summary
1. 1: uncertain
ii. You
a. 2 Types of Certainty
i. Logical
ii. Emotional
b. “We make decisions based on our emotions, then justify it with logic”
ii. make sure you can provide the client’s needs, and handle their concerns
v. raise the pain threshold (make them know the pain of not working with you)
a. First impressions are important. We remember them and it takes a lot of effort
to override.
ii. (Think of a YouTube short. They want to get your attention within the first
four seconds.)
i. sharp (observant)
ii. enthusiastic
a. Human communication:
i. 45% tonality
b. Saying nothing but crossing your arms and rolling your eyes clearly says
something.
c. We tend to notice tonality and body language more perceptively than just the
words we hear.
vi. To sound like you have a connection: (say they’re name as much as you
can)
vii. Using a variety of tonality with the appropriate context will make
people pay more attention AND be persuaded
ii. listen with your body: lean forward, eye contact, feet pointing person