REVIEW

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 What should be done
when receiving materials?
When will you return the
materials?
Why is the inventory report of
materials important?
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 FORMS, DOCUMENTS
AND CERTIFICATIONS
NEEDED IN COMPUTER
SYSTEMS SERVICING

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Standard Operating Procedures
- is a set of step by step instruction
compiled by an organization to help
workers carry out complex routine
operations.

- SOPs aim to achieve efficiency quality

output and uniformity of performance,
while reducing miscommunication and
failure to comply with industry regulations.
Work Order

-It is an authorization of maintenance,

repair or operations work to be
completed. It can manually or
automatically generate through a
work request.
Work Instructions

-These are the process flows

which give guidance on and can
be more detailed.
Service Manual

-It is a handbook that serves as a

guide which contains instructions
and specification for the maintenance
and repair of a specific material or
equipment.
SERVICE MANUAL
Operations Manual

It is the documentation by which an

organization provides guidance for
members and employees to perform
their functions correctly and
reasonably efficiently.
Hardware

It is the documentation on how to

create, assemble and put things
together based on the approved
standard procedures in performing
operations safely to produce goods
and provide services.
Software

It also provides necessary information

for installing, maintaining and
repairing computer systems and
network following the approved
standard procedures.
Certification

Quality Certification is a general term

that is used for two main things :
certifying the knowledge of individual
s and certifying a company’s system
of quality management.
International Standardization
Organization Certification
Philippine Standard Quality
 Quality Standards
These are defined as documents that provide
requirements, specifications, guidelines, or
characteristics that can be used consistently
to ensure that materials, products, processes,
and services are fit for their purpose.
Standards provide organizations with the
shared vision, understanding, procedures,
and vocabulary needed to meet the expectat
ions of their stakeholders and the customers
as well.
 Who uses Quality Standards?

• Satisfying their customers’ quality requirements

• Ensuring their products and services are safe
• Complying with regulations
• Meeting environmental objectives
• Protecting products against climatic or other
adverse conditions
• Ensuring that internal processes are defined and
controlled
ISO Standards

ISO 9000 is defined as the international standard

that specifies requirements for a quality
management system (QMS). Organizations use the st
andard to demonstrate the ability to consistently
provide products and services that meet
customer and regulatory requirements. It helps
organizations ensure their customers consistently
receive high quality products and services, which in t
urn brings many benefits, including satisfied
customers, management, and employees.
ISO 14000 The standards seek to
provide cost-effective tools that make
use of best practices for organizing a
nd applying information about
environmental management.
ISO 26000 is defined as the international
standard developed to help
organizations effectively assess and
address social responsibilities that are
relevant and significant to their mission
and vision; operations and processes;
customers, employees, communities, and
other stakeholders; and environmental
impact.
PS and ICC Marks
The Philippine Standard (PS) Quality and/or
Safety Mark and Import
Commodity Clearance (ICC) Sticker serve as the
consumers’ guide and assurance that what they p
urchase are certified quality and safety products
conforming to the relevant Philippine National
Standards (PNS). Products covered by the Bureau
of Philippine Standards (BPS) Mandatory Product
Certification Schemes, whether locally
manufactured or imported, are required to bear
the PS mark or ICC sticker before being
distributed in the Philippine Market.
Quality Control

It is a process by which entities review the

quality of all factors involved in production
. ISO 9000 defines quality control as “
A part of quality management focused on
fulfilling quality requirements
Assignment

Check your appliances / gadgets / devices

for the marks / sticker showing consumers’
guide or assurance.