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Hardware consists of the parts

of the computer you can touch
◦keyboard, mouse, monitor, printer,
drives, motherboard, CPU and so on
Software is simply a set of
instructions (a.k.a. a
program), it tells the
hardware what to do and
when to do it.
Pre-test
 System Software
Coordinates instructions between
software and hardware
Includes
◦Operating system
◦Utility programs, like floppy drive
formatter
◦Device drivers
Katy Chenee S. Napao

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Standard Operating
Procedures (SOP)
– is a set of step-by-
step instructions
compiled by an
organization to help
workers carry out
complex routine
operations.
Work Order
 - it is an authorization of
maintenance; repair or
operations work to
be completed. It can manually
or automatically generate
through a work request.
 Work
Instructions
 – these are the process
flows which give guidance
on and can
be more detailed.
Service Manual
 -It is a handbook that
serves as a guide which
contains
instructions and
specifications for the
maintenance and repair of
a specific
material or equipment.
Operations
Manual
 -It is the documentation
by which an organization
provides guidance for
members and employees
to perform their functions
correctly and
reasonably efficiently.
CERTIFICATION
Quality
Certification
-is a general term that is
used for two
main things: certifying
the knowledge of
individuals and
certifying a company's
system of quality
management.
Used as a complex
electronic filing system
Features include
◦Ability to group, sort, and
retrieve data and generate
reports
◦Organized into fields,
records, and tables
Examples
◦Corel
Paradox
◦Microsoft
Access
 Type approval
or certificate of
conformity
is granted to a product that meets a
minimum set of regulatory, technical
and safety requirements. Generally,
type
approval is required before a product
is allowed to be sold in a particular
country,
so the requirements for a given
product will vary around the world.
 Quality
Standards
– these are defined as documents
that provide requirements,
specifications, guidelines, or
characteristics that can be
used consistently to ensure
that materials, products,
processes, and services are fit for
their purpose.
 WHO USES
QUALITY
STANDARDS?
 Organizations turn to standards for
guidelines, definitions, and
procedures that
help them achieve objectives such as:
 Satisfying their customers’ quality requirements
 Ensuring their products and services are safe
 Complying with regulations
 Meeting environmental objectives
 Protecting products against climatic or other
adverse conditions
 Ensuring that internal processes are defined and
controlled
 INTERNATIONAL
STANDARDIZATION
ORGANIZATION?
 ISO 9000 is defined as the international
standard that specifies requirements for a
quality management system (QMS).
Organizations use the standard to
demonstrate the ability to consistently provide
products and services that meet customer and
regulatory requirements. It helps organizations
ensure their customers consistently receive
high quality products and services, which in
turn brings many benefits, including satisfied
customers, management, and
employees.
ISO 14000 The standards
seek to provide cost-effective
tools that make use of
best practices for organizing
and applying information about
environmental
management.
ISO 26000 is defined as the international
standard developed to help
organizations effectively assess and address
social responsibilities that are
relevant and significant to their mission and
vision; operations and processes;
customers, employees, communities, and other
stakeholders; and environmental
impact.
 PS and ICC Marks The
Philippine Standard (PS) Quality
and/or Safety Mark and
Import Commodity Clearance
(ICC)
 Sticker serve as the consumers’ guide and
assurance that what they purchase are
certified quality and safety products
conforming to the relevant Philippine National
Standards (PNS). Products covered
by the Bureau of Philippine Standards (BPS)
Mandatory Product Certification
Schemes, whether locally manufactured or
imported, are required to bear the PS
mark or ICC sticker before being distributed in
the Philippine Market
Quality Control
(QC)
 It is a process by which entities review
the quality of all factors involved in
production. ISO 9000 defines quality
control as "A part of quality management
focused on fulfilling quality requirements".
A system of maintaining standards in
manufactured products by testing a
sample of the output against the
specification.