Project Plant Pals

Operations & Training Plan

April 15th

Document Status: Draft | In Review | Approved

Executive Summary: The project will focus on improving the service's operations in a
sustainable way. To ensure that the goal is also measurable and
time-bound, you may want to consider including specific metrics
and a timeline in your project charter. For example, you might set a
goal of reducing waste by a certain percentage, or improving
delivery times by a certain amount, within a specific timeframe. This
will help you track progress and determine whether the project is
successful.

SMART:
 Specific: The goal is to increase revenue by 5% by rolling out a new service.
 Measurable: The 5% increase in revenue is a measurable outcome.
 Attainable: The goal is realistic and achievable within a six-month timeframe.
 Relevant: The goal is directly relevant to the project of creating sustainable service fulfillment
and delivery practices.
 Time-bound: The goal has a clear timeframe of six months

1. Deliverables
 To deliver 95% of orders on time within one month of launch" - Specific: This goal is specific, as it
outlines a clear target for order delivery. Measurable: This goal is measurable, as it includes a
specific percentage target for on-time delivery. Attainable: This goal is attainable, as it is within the
realm of possibility for the team to achieve. Relevant: This goal is relevant, as on-time delivery is an
important factor in providing high-quality customer service. Time-bound: This goal is time-bound, as
it has a specific deadline of one month from launch.
 All orders should be packaged and ready for shipment within two business days of being placed" -
Specific: This goal is specific, as it outlines a clear expectation for order packaging. Measurable:
This goal is measurable, as it includes a specific timeframe for order packaging. Attainable: This goal
 is attainable, as it is within the realm of possibility for the team to achieve. Relevant: This goal is
relevant, as timely order packaging is important in meeting customer expectations. Time-bound: This
goal is not explicitly time-bound, but it could be revised to include a specific deadline if desired.
 To train 90% of employees before the official service launch" - Specific: This goal is specific, as it
outlines a clear target for employee training. Measurable: This goal is measurable, as it includes a
specific percentage target for employee training. Attainable: This goal is attainable, as it is within the
realm of possibility for the team to achieve. Relevant: This goal is relevant, as well-trained
employees are important for providing high-quality service. Time-bound: This goal is time-bound, as
it has a specific deadline of before the official service launch.

Business Case / Back

Why are we doing this?
● Will help mitigate potential revenue losses due to late shipments and
cancellations by ensuring an efficient, high-quality customer experience.
Supply chain management software to make revenue streams more efficient.
enefits, Costs, and Budget

Benefits:
● Support new service leading to 5% revenue increase, reduce late shipments
and related costs, increase customer satisfaction
● Additional benefits (optional): Maintain excellent service standards

Costs:
● Price of software, installation fees, time spent on hiring and training
● Additional cost areas (optional) :Take six months to fully implement all
protocols

Budget needed:
● $79,000

cope and Exclusion

In-Scope:
● Customer service standards, delivery processes, training protocols
● Other in-scope items (optional):

Out-of-Scope:
● Product development, vendor contracts
● Other out-of-scope items (optional):

Project Team

Project Sponsor: Director of Operations

Project Lead: Project Manager (You!)

Project Team: Fulfillment Director, Quality Assurance Tester, Inventory

Manager, Financial Analyst, Human Resources Specialist, Training Manager
Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,
Sales Director, Sales Team, Marketing Director, Investors

Measuring Success

What is acceptable:
1. To deliver 95% of orders on time within one month of launch
2. Train 90% of employees before the official service launch.